[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

( D8 G& n& y& Q8 v3 p/ [, q+ s2 iJob Description
Position Title:  Receptionist/Immigrant Services Worker
% L) p0 t* |. y) g3 F& O7 F" cHours of Work: Part-time (21 hours per week)
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3 ]4 T$ f3 v6 p4 h3 a0 M- wPosition Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

6 E; Q5 B5 p9 ]+ {Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
# G% s1 M) ?+ S0 a7 ^: Q•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
1 a7 h  R5 P& r: [•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
# ^6 F; g5 `, s* A0 |•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
7 B7 L; X/ k; w, H, G6 w•        Maintain and update the information boards with upcoming events
1 }' Y* |% l' N•        Assist the ISP team in reminding clients to appointments of workshops or other events
* A6 t6 I! k$ u; w! o" M3 S; W•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
  s3 w# C7 k' t# n•        Maintain front counter service files
9 S) ^1 m; U4 N! w•        Perform general office duties as assigned
. s( V" g5 ?% I& Y, G•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
) p$ Q+ u2 R1 |1 C•        Excellent communication (verbal and listening) on phone and in person
/ T7 s: w; q, ]% U$ ~# f' h•        Fluent in Mandarin and Cantonese as an asset
* i3 ]: G  ?  B5 z, x7 O8 l# \•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
5 D8 q$ J: Q8 X+ f/ i/ Z•        Ability to work effectively in a fast paced office environment
7 O5 L, L1 _2 v3 f+ P0 R9 q4 I•        Knowledge of immigrant services
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* Q9 h* p0 e/ r' C: y( vQualifications:
7 ~# A4 i( C' M: t# H* {) Z•        2-4 years of office and clerical experience
% h  U  n3 m6 @+ K•        Receptionist or customer service experience in a fast paced environment
+ \/ q7 p: B) v5 f4 Z•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

1 k7 b* M0 H$ gPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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- Z5 t& N' [4 c* v2 I$ xNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.