[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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Job Description
6 j# o9 F1 e8 r/ B$ Q6 a) APosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)
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% v  n. O: w" o3 h: r6 PPosition Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
6 ]7 H1 q2 X! k3 `•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
2 H4 Q8 [$ ?& y3 P  U* J•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
5 l! P) ^* Q6 x0 n+ F% p& B+ G•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
9 x: C8 k# f# s•        Attend meeting and training to stay current on immigrant settlement matters
; U" _* S9 F  S•        Maintain front counter service files
•        Perform general office duties as assigned
4 |4 f$ W, D% T; F•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
9 j- J0 a, Y% I•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
3 {/ z! d5 `: C: k/ ~/ C•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
& ]/ C0 P" X% |7 W•        Microsoft Office operation skills- Excel, Word, Outlook
% {# H) W% t& e% w•        Ability to address multi-task and set priority appropriately
. k! o* C/ \/ }$ f" u& `$ A•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
3 R( E; M% g( D( y•        Knowledge of immigrant services
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Qualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
# T! I2 e/ ^" M4 A( W9 [/ j•        Demonstrate workplace maturity and professionalism
( X  [1 s$ }6 _( a7 I6 _•        Ability to work well under minimal supervision
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8 q2 f7 b& g' P' e7 ?5 B0 H9 UPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.