[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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Job Description
9 H, i% Z* I0 @7 F" C5 YPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)

2 Y& F( d+ c/ p% f6 B0 t: x9 QPosition Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
5 M% q, ^* D0 ^3 Z  G7 E7 D•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
5 X: p8 ^5 h8 f# w4 D0 P: z•        Order and maintain office supplies for the front counter
% v6 {5 j) y4 d2 I( I) j9 }& j•        Perform general clerical functions such as photocopying and faxing documents
$ p! ]3 k) g) V4 \•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
- c1 l% H% x" F•        Maintain and update the information boards with upcoming events
( H1 X- Z9 Y; y•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
, X; n/ |1 e3 J5 O+ D! F•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager

4 A, _( o" t+ N$ Q$ d2 g, bKnowledge, Skills and Abilities Required:
% l' l0 @$ X% s) t% e2 y* d2 D•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
! p1 p2 H" S! D& @•        Ability to work with newcomers and general clients
& S" ~; @! F" s/ _•        Microsoft Office operation skills- Excel, Word, Outlook
7 c2 O, Z7 ^( `  r; ]5 m•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services

Qualifications:
•        2-4 years of office and clerical experience
4 ^# j  V4 l9 P1 @) Q•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
+ ~5 e1 ?: O4 g! A•        Ability to work well under minimal supervision

Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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- v- F0 l" l( ?3 q, JNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.