[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

) v& S9 i2 q2 N8 b! s$ QJob Description
Position Title:  Receptionist/Immigrant Services Worker
( a2 X1 A+ m: m0 gHours of Work: Part-time (21 hours per week)

" I1 P0 a* e) c9 X5 m9 l, L* u/ iPosition Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
! S3 V0 `: m, w2 \7 X- M. C•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
5 }3 g* F0 L' n•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
/ [" R# M- ~$ [: D•        Attend meeting and training to stay current on immigrant settlement matters
7 q* c4 [6 k3 g) p0 g) ^•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
/ d  o1 U0 {' D) ~•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
1 J% \! Q0 k* b8 G•        Good English writing and oral communication skills
+ U8 j! e; a0 c- }% Y1 J, e•        Ability to work with newcomers and general clients
9 v" @7 q0 n, q& r•        Microsoft Office operation skills- Excel, Word, Outlook
1 V( z, ^* c/ w* f( c% k- L. D4 U•        Ability to address multi-task and set priority appropriately
+ D/ B: H  R  r4 a. W•        Sensitive to the needs of immigrants with multicultural backgrounds
! o; O* p2 u( X" C9 V, y+ F- P•        Ability to work effectively in a fast paced office environment
0 [, M* @' Y# W3 U: G; Q# b•        Knowledge of immigrant services
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Qualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

0 p, I& C% d. O2 e' t: C5 L- UPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.