[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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" G( {9 V! G' e% DJob Description
Position Title:  Receptionist/Immigrant Services Worker
! E/ l* K1 p# W1 H% Y" y+ BHours of Work: Part-time (21 hours per week)
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Position Summary:
  r! I' ]  @  n( W4 t2 zWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
% R5 R$ c/ t6 b( p5 E' F•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
' M, _, K, K/ K! B+ m•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
3 V5 X. b6 q$ O7 S•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
2 k+ m7 I& ~9 w/ S/ p3 o6 B•        Keep the reception area tidy and clean
8 a3 R) ]& s3 [  ?•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
7 z  f5 N, m8 c. |+ c2 ]" C+ s8 b•        Good English writing and oral communication skills
5 [! E  i2 E/ e2 m1 E  p  G& ]) D•        Ability to work with newcomers and general clients
% K* ^% V4 u* [6 o$ {& f4 o7 S•        Microsoft Office operation skills- Excel, Word, Outlook
- w$ E; T/ F. _, [/ B•        Ability to address multi-task and set priority appropriately
2 H% U4 k# D$ b/ m•        Sensitive to the needs of immigrants with multicultural backgrounds
% [  j6 L6 F1 K: w! k. ~/ P) P•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
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; s; E4 `9 V4 {4 d+ J0 gQualifications:
. O$ I5 E( N; v/ U( h9 ]•        2-4 years of office and clerical experience
8 f" s0 j; [9 E% a•        Receptionist or customer service experience in a fast paced environment
4 x" z7 e4 W) f9 [•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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! ?+ c; {+ o' D! S7 m% C1 \Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.