[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

$ K( O* i, @. \: `3 ^5 e. hJob Description
Position Title:  Receptionist/Immigrant Services Worker
% L  B7 N0 i9 z# NHours of Work: Part-time (21 hours per week)
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Position Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
  G; A1 A6 S1 ~•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
3 }! C- j1 O# P4 @# K' [$ J•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
9 {; r3 H+ g  B( [$ m9 x•        Maintain and update the information boards with upcoming events
9 P2 Q( U$ m" o/ f3 U. N, H9 D9 p  w•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
7 O3 |8 O' M4 `: l; E7 Q•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
5 v) \8 A- }# ]4 h. j; X7 y•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
+ X! X5 [  i' A! E+ q0 c7 v, w•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
( C/ f( y6 c1 Z) L7 i/ T•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
7 X! R, J7 N# Y•        Ability to address multi-task and set priority appropriately
3 n- [/ w  n  \( e$ ]6 y•        Sensitive to the needs of immigrants with multicultural backgrounds
4 I$ D' Q/ T' q' c! ^•        Ability to work effectively in a fast paced office environment
+ i* ^9 f  l- [- @•        Knowledge of immigrant services

Qualifications:
•        2-4 years of office and clerical experience
7 B% o* X) f3 K( `9 y6 K; C•        Receptionist or customer service experience in a fast paced environment
0 J( x0 D0 e4 F3 ^•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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8 t! u& @4 d9 k0 tPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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/ j9 y  ?% G9 qNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.