[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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  @! U  F/ W7 F8 P# S: zJob Description
Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)
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Position Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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# Z7 i4 Z% {; Z5 }2 Q! gKey Responsibilities:
* Q+ ^- r+ y" m; j, O; m•        Answer incoming calls and route calls to appropriate person
4 @1 r5 D4 a% w6 ]9 r$ J: W•        Take and deliver messages to the staff of ASSIST
/ ]1 a) [0 {) i7 q2 r•        Welcome clients and direct them appropriately
( m; _4 U8 ]% n9 r  X/ _" B•        Order and maintain office supplies for the front counter
' N& C8 k% I' i% f" O) c7 u3 ?•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
2 K2 p0 |+ `$ i2 H8 ?2 a" \1 G# T•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
, p2 v  R5 a5 h5 u% o! g•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
6 r8 P! ^6 }* U3 E0 W; ~, \! G& q•        Excellent communication (verbal and listening) on phone and in person
8 G9 s9 V& w) @5 _1 o  u" w4 L+ I•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
# }% h, O+ ?2 n6 @7 z% \1 [  Y! o6 M•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
  m8 P; m: d9 ^7 j- ^& m1 B•        Sensitive to the needs of immigrants with multicultural backgrounds
; Z5 F$ ~! s4 g$ P. {+ L- V' l3 O•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services

Qualifications:
•        2-4 years of office and clerical experience
7 J% p3 W2 @# q- x# S•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

! Y3 ?5 _9 W8 r5 o/ W" |# jPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.