Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
& t/ B4 q0 f( Z+ w' q4 ?Email: whg7104@whg.com

Job Details
Job Description:
Job Responsibilities
4 Q: z  m, Z. n4 W6 l% z7 p•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
* b+ Z1 {5 v' l/ x•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
. y2 r* G3 A( N3 S1 Q4 X•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
1 x! G/ i3 J2 t* b6 z7 F4 T" t•        To communicate effectively with other Departments Heads to levels of business and type of business.
) m4 |9 D4 d# }7 ^•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
' C) t! `. L# o$ ]2 O+ S•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
' W6 Z: [  V9 {9 `! H1 G•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
. _; r& t7 E" O2 O  L( K•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
7 y5 N, {9 w# Z•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
( P6 q, E) G0 h* M•        Any other tasks assigned by the General Manager

Requirements:
: _5 D6 [( b: o3 H  z( v9 ?. g6 j5 G•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
; i2 ^) s! K/ y' J: M% {, T5 {• Ability to work within deadlines;
• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
, b+ a' U6 G, S; t
6 i2 ?8 u5 ]( f9 G% B1 m( {Additional Details
1 c5 O3 E7 r1 RJob Available: Immediately
Bonus Plan: Yes
/ d5 H9 U. d4 h) z% R& X% yWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
2 D; l: d6 w! ^3 I2 a7 z. @Accommodation: No
3 {5 [/ a. n$ e1 Q8 c* @: n% J, cManagement Position: Yes
Entry Level Position: No
Industry Categories:Hotel/Resort
% |# K( K4 l% X) g/ d0 xPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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