Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
' x$ d5 D2 |# p( x7 B3 l, jEmail: whg7104@whg.com

/ T, m( h* c9 q5 |- eJob Details
0 z, `* P- ^3 v* _% KJob Description:
( S" E) z2 w3 X; @* d% {0 }5 g1 dJob Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
/ a/ h4 ]1 q1 G. W% A+ ^•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
: F. G3 j4 L; [•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
5 d# s/ f2 A, i# }2 S•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
2 @( s0 k: {3 w( T•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
+ R3 H, J2 k0 ^: q) o0 }5 R•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
& H9 p$ y* M% J  h3 I) ?# e  ?•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
* P/ p: }3 t4 U( B•        Handle PMS computer problems in each department
5 B0 u. p9 M+ x•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
2 b! G1 l+ A! i9 R* ~$ u0 S•        Maintaining front desk floats, and FOM float
% d' r2 P2 S0 K8 C•        Any other tasks assigned by the General Manager

Requirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
, L; q( l5 `9 r4 H, T• Background in the development & execution of business and operating budgets;
" G( l) P7 w; g9 z8 I• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

+ _7 j6 T/ i1 l0 `+ e+ \& IAdditional Details
Job Available: Immediately
9 M! w; b* n0 CBonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
& U% B' `$ v% P+ lOther: Meals, Drycleaning, car allowance, medical, dental
8 ]7 X  m# s: e7 @4 Y* u/ M4 IAccommodation: No
; ^' V, t* h# y8 rManagement Position: Yes
Entry Level Position: No
Industry Categories:Hotel/Resort
9 o9 `$ U+ k2 O$ ~6 n! MPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services

9 _6 d6 T# E& J