Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
& R% \' h1 M( y- R6 p" SDate Posted: 7-Dec-2012
Email: whg7104@whg.com

+ {1 @1 {- I% b7 @5 K6 b7 Q( kJob Details
2 P* g& W& Q7 n( y" _Job Description:
Job Responsibilities
/ m8 Z3 w0 e6 p$ ^; }( u' K•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
5 a# l! v5 z$ a, g% h•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
0 V1 l: W  e2 d3 U0 H# T* ?•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
" J2 p+ n9 D: N; K•        To communicate effectively with other Departments Heads to levels of business and type of business.
; w' o/ k' h! I0 J* f, n# Z•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
  H( V" g' I, X( R% x4 E•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
% N6 G9 X+ U7 o3 S0 J- H•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
5 T9 C5 s- K3 C' x) N•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
- l( k* P$ g+ S% M$ [9 U5 `•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
- V; x$ q4 i3 c; E/ U•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager

% P. f) B6 W% |9 M5 JRequirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
# Q8 H: V) D6 D( y$ G- n9 `• Ability to deal with all levels of management, staff and businesses in a professional manner;
0 ~+ v: y: W% G• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
3 ~# W/ q+ g" x7 g1 ~+ O- p• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
" o: ^- O( E8 j6 p& \
: t" F5 g0 C3 [1 w% N( zAdditional Details
Job Available: Immediately
Bonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
; U# I* i+ ]% N+ g, O4 [- f7 {Accommodation: No
8 C$ G1 Z7 b+ j- g7 ~Management Position: Yes
Entry Level Position: No
Industry Categories:Hotel/Resort
2 \8 Z' E3 I2 VPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
+ w5 E% l, s& E, ]( y
; N5 a2 s  j+ G+ o- _" k, }- l