Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
8 Q( H& J+ V$ B+ k% I) NDate Posted: 7-Dec-2012
Email: whg7104@whg.com

Job Details
" _0 q: ~( l" ]4 f' {. r) |/ OJob Description:
Job Responsibilities
' q" j0 n) m/ X' f5 Y6 |: @! v•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
, O% p4 l5 n  t2 v- v; @; S•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
4 ~2 i7 @5 G9 l4 o- F9 [•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
& N! ]# ?5 _. `. R$ K•        To communicate effectively with other Departments Heads to levels of business and type of business.
$ {0 H8 p+ f) K- n& f•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
- y; A( ^. \4 U! v8 Z•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
/ \6 e3 X: t3 D$ p+ }•        Perform 3 month and one year evaluations and/or when needed.
' }* J6 L4 y8 t& p! `  u•        Leading and coaching to provide exceptional guest service.
+ M9 B  U- k5 o  E. o" ~7 e& k•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
# h: U4 w) P% T•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
3 O0 [( N6 b) ]8 p3 q$ b' |•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
+ |3 [) Y( @# ^- |•        Handle any issues dealing with high speed internet in guest rooms or business center
, P, @4 Q) X! P•        Maintaining front desk floats, and FOM float
8 F: y; n. O  L% W•        Any other tasks assigned by the General Manager

1 t1 d) e* P7 z. D, u. B( zRequirements:
' x; u' z" i" C" i! C•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
: [! E% z8 n$ E: _1 |• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
• High level of creativity and innovation;
* ^3 m, o5 e- G* S- t  q" w• Proven ability to manage multi-tasked assignments;
' @- n* f  U7 R0 Y' |9 ~• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
4 e1 D8 d% e/ E% o9 F# `
Additional Details
' [! u+ w( r8 x& m- h5 W1 m/ GJob Available: Immediately
Bonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
+ u; I# w7 n7 u* V9 NOther: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
0 b: Z% N/ i6 H2 p  _: q) ~1 TManagement Position: Yes
+ H! t6 R& E' h( A- K- iEntry Level Position: No
( c/ X, c9 O. K; l) u3 n8 JIndustry Categories:Hotel/Resort
; D3 s! \0 A  |( `% PPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
6 ?7 g4 c5 Y* Z% B/ X  c" C( I