Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
4 p9 o7 s$ m% N8 o0 y) a( x2 i. nDate Posted: 7-Dec-2012
1 J+ e  H, ]0 Y$ ~, IEmail: whg7104@whg.com

Job Details
Job Description:
Job Responsibilities
& T. A& u# m3 l% P; p- }•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
& y' t' M9 D- \•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
' H& I9 U( G% ?•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
$ @; `4 Y  z) y0 U5 f$ C  q7 c•        To communicate effectively with other Departments Heads to levels of business and type of business.
1 D7 I- _8 C" a0 P# n8 T3 O•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
( G2 H1 q6 l5 @$ n4 b•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
- n2 Z$ `! S% \•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
' c. s3 i! ]* f% j, u' Z. a# U1 w+ ]•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
, e8 p1 N& K# v: o6 t4 E9 Q; Q•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
. z6 n  `/ c/ V9 K: m•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager
# P2 D; B3 O6 l7 p: k
Requirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
: H  ]- G- A7 O# a  y( x! m• Background in the development & execution of business and operating budgets;
7 @/ X* n" d1 Y) \• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
* w& M4 z# e2 N4 m: N( U# K& i. B4 n• Ability to work within deadlines;
• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
# u$ {: d, _) P5 v# ]0 |• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

Additional Details
+ E( N6 L! N" Q  P! Q  YJob Available: Immediately
Bonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
& R, E& H  D$ j! zOther: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
Management Position: Yes
) B# R/ l* r% C' d) HEntry Level Position: No
9 _' H' H( r" B6 i. }2 u& nIndustry Categories:Hotel/Resort
$ G& r/ o& J: M& RPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services

+ W' V, Y8 ^8 `3 q