Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
Email: whg7104@whg.com

2 ?, L7 C3 I! ^Job Details
8 r; b" x& J) ^, ]2 Q. fJob Description:
Job Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
- z8 J$ Q" _0 _+ `3 `# E1 l" }; p•        Oversee hotel security requirements.
- g, @" N3 r8 Q6 Q. i: Q8 u, ~•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
; b# f0 A  i0 o4 E3 [# g•        To maintain or exceed the established standards of operation.
0 V4 |! Z9 X3 X•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
& D( n) j% r6 q  Z1 R3 X•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
. O' E0 r2 n! c  j) E1 Z•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
0 U2 ?% w% ~( {& S2 Q" ]1 V$ g9 w•        Maintaining front desk floats, and FOM float
1 ^! J# I- R$ `7 L- P# D•        Any other tasks assigned by the General Manager

5 L  R, i$ _, l2 {4 Z0 iRequirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
  O# }$ T) V/ J7 u. |. I/ Y• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
& L% f* ~0 O: `" Z; D; l4 u# C• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
( M* \- U1 m5 K7 H% u$ }- s; q• Ability to work within deadlines;
4 L/ \) D' i3 t$ Q9 f3 \! Z6 ^• High level of creativity and innovation;
5 F) p2 f" b) O. P$ y$ |8 f3 t• Proven ability to manage multi-tasked assignments;
; x" F8 u# s& \6 \, d• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
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2 r6 V6 z. C0 y! ]: ]2 H: `Additional Details
5 A6 H; V+ _; V2 ?- P0 Q3 MJob Available: Immediately
Bonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
) K/ D- p8 g3 n% kOther: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
Management Position: Yes
Entry Level Position: No
Industry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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