 鲜花( 47)  鸡蛋( 0)
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Location:CA -AB - Edmonton$ u; K i q- B* E# q+ s+ h" b& ?
Date Posted: 7-Dec-2012- }- f; g+ K# Q& A4 }3 N
Email: whg7104@whg.com 8 A$ b( g s0 S9 R6 g
2 ?, L7 C3 I! ^Job Details
8 r; b" x& J) ^, ]2 Q. fJob Description:) x. I4 D4 q7 g2 o
Job Responsibilities9 ]2 H0 u1 d. a; E5 H
• To minimize the costs of operation in the Front Office Department while maximizing revenues.
- z8 J$ Q" _0 _+ `3 `# E1 l" }; p• Oversee hotel security requirements.
- g, @" N3 r8 Q6 Q. i: Q8 u, ~• To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
; b# f0 A i0 o4 E3 [# g• To maintain or exceed the established standards of operation.
0 V4 |! Z9 X3 X• To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.' w: W* I4 j) F0 r' b. K
• To communicate effectively with other Departments Heads to levels of business and type of business.% }( J/ \* f% f4 p0 }$ \
• To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.- b& Z+ \8 b9 |2 G+ e9 {5 Z
• Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave. h+ K& L$ `( a5 l
• Weekly scheduling of the front desk staff. c' i% V. R7 f8 g9 q
• Manage rates on a daily basis for short and long term.
& D( n) j% r6 q Z1 R3 X• Perform 3 month and one year evaluations and/or when needed. . c; s: b1 T9 U
• Leading and coaching to provide exceptional guest service. + a5 z( v1 W& d0 A) [
• Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
. O' E0 r2 n! c j) E1 Z• Attend Cluster meetings. ( m( O+ I9 D% }, c- q, H, C
• Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.' ^6 A. `$ h4 P. o
• Handle PMS computer problems in each department ) d: X' h+ R3 x2 g x. d2 n
• Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies- j. x) i2 ~: V5 g& \6 E2 A. a
• Handle any issues dealing with high speed internet in guest rooms or business center
0 U2 ?% w% ~( {& S2 Q" ]1 V$ g9 w• Maintaining front desk floats, and FOM float
1 ^! J# I- R$ `7 L- P# D• Any other tasks assigned by the General Manager% p6 R/ S- y2 V5 b: d
5 L R, i$ _, l2 {4 Z0 iRequirements:5 n/ j6 i% W% G+ E* {
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
O# }$ T) V/ J7 u. |. I/ Y• Ability to deal with all levels of management, staff and businesses in a professional manner;5 V3 S9 |3 P* t% R I7 i
• Ability to lead and develop;
& L% f* ~0 O: `" Z; D; l4 u# C• Background in the development & execution of business and operating budgets;# a6 J, ?: L; p; J0 F4 J
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
( M* \- U1 m5 K7 H% u$ }- s; q• Ability to work within deadlines;
4 L/ \) D' i3 t$ Q9 f3 \! Z6 ^• High level of creativity and innovation;
5 F) p2 f" b) O. P$ y$ |8 f3 t• Proven ability to manage multi-tasked assignments;
; x" F8 u# s& \6 \, d• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
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2 r6 V6 z. C0 y! ]: ]2 H: `Additional Details
5 A6 H; V+ _; V2 ?- P0 Q3 MJob Available: Immediately; n6 @9 l$ f% H# v
Bonus Plan: Yes4 h% M; \2 n4 U4 m
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
) K/ D- p8 g3 n% kOther: Meals, Drycleaning, car allowance, medical, dental, j8 E. v+ Y2 ?; V
Accommodation: No, d. E; }( T7 Z9 C
Management Position: Yes/ k9 Z( x3 z$ f/ P1 {6 H! d* b
Entry Level Position: No& O& y& N4 N. p p# q& D: T
Industry Categories:Hotel/Resort d5 \. ~* D/ X* `+ p
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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