Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
- F/ l" K" q/ r+ Y, J  {Date Posted: 7-Dec-2012
: u& Q- z7 x$ u0 @8 U& S) d  V8 m. GEmail: whg7104@whg.com
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) ~; W) @! \; p7 _0 b& t+ kJob Details
Job Description:
0 S  U8 t  r$ R" Q) HJob Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
9 z( u+ g$ R4 P: Y+ j9 t& @•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
4 @% W) u7 Q. Q•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
% B* K; H/ d2 m5 X- R•        To communicate effectively with other Departments Heads to levels of business and type of business.
$ _" J# _' A, V7 `& U4 O•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
' g0 m" N8 Y5 A: M•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
! d4 y1 X' f* b* Q% o•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
# H/ t& h1 X) p, w7 p•        Leading and coaching to provide exceptional guest service.
* P4 b# q! H4 i7 X( c' s2 I( _0 P•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
# t: w  H6 {" z4 Q$ t0 E; |  z•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager
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. Y: y$ X3 u7 L. P: ORequirements:
/ `/ p* M& f' Z: S8 u& \) B•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
# H/ U6 ~  s6 Z, G• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
$ b0 \* [! ]3 r/ G• Ability to work within deadlines;
7 N" ?+ s* J/ N" T4 Y- Y• High level of creativity and innovation;
2 O, u2 @0 G& F' e• Proven ability to manage multi-tasked assignments;
" y7 r8 e; f$ I, r" a& @• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

* l& v& p. k5 K; HAdditional Details
Job Available: Immediately
+ b9 U8 _. E0 y* J: C3 JBonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
+ s) ^# R% e1 T( QOther: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
Management Position: Yes
, P* s2 o$ y" K5 W4 ^Entry Level Position: No
9 @& P( M$ I; a" yIndustry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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