Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
( |6 @  y# F: R# K: `; h2 WDate Posted: 7-Dec-2012
Email: whg7104@whg.com
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" g" _' ~; q4 ?Job Details
Job Description:
" R+ o$ o5 q* K+ J- eJob Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
4 g( M3 U9 V' F; j•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
7 ^0 x& {" ^% p5 n: b! l•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
7 O0 l4 X9 c: r7 ?) Q•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
: Z9 k5 ^* a5 I; ~2 E•        Perform 3 month and one year evaluations and/or when needed.
9 L7 ?  ~- Y8 R, M* ^" ~) K•        Leading and coaching to provide exceptional guest service.
& W; }8 w9 W( o0 L3 p  E•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
9 |4 ^' J! D) n  J  ?, `4 c7 i•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
, F5 i5 h* X/ w' N! Z6 N6 U7 D9 E•        Handle any issues dealing with high speed internet in guest rooms or business center
1 N% i% m9 o0 Q+ `- ]( A2 n•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager
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Requirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
- c9 p, ]" F& d( B3 a• Ability to deal with all levels of management, staff and businesses in a professional manner;
6 H4 R3 R1 `! }% `' e4 u9 E• Ability to lead and develop;
& }4 ?7 `5 _: l, k• Background in the development & execution of business and operating budgets;
/ W! w/ L4 p8 Z• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
/ t* X/ ?! F" ?. b2 m• Ability to work within deadlines;
" T4 E# ~% \0 L- v, m3 G+ w+ T5 x• High level of creativity and innovation;
+ v0 R% \- g; r* ^; ^: {& t0 p• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

Additional Details
$ \9 \1 ]9 I  {Job Available: Immediately
  A, j# z- |: t& A3 UBonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
2 E5 E& Q. o& h* M, _Accommodation: No
Management Position: Yes
4 o1 T# I7 Z4 F7 R, UEntry Level Position: No
Industry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services

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