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我公司最近诚招 technical support,待遇不错,公司网站arcsset.net
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Responsibilities include:
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Working closely with marketing, sales and programmers to facilitate customer system integration.
& _3 p: u8 l4 c2 G/ NWorking in close contact with customers and establishing relationships, providing personalized support and problem solving.
P5 ?$ N) j- |) E. h( `Technical support and troubleshooting of client software implementations and customer issues or problems.. G& ?$ A- {) H" w
Create and maintain tools and training documents to support client system start up as well as follow up trouble shooting.6 m3 P& G8 s) B: S' {3 Y2 k
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Requirements:/ ?( t" h' o6 h( O. F
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- Advanced computer and technical knowledge$ e3 ]+ i; J' V. _
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- Ability to solve complex problems in an efficient way
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- Ability to communicate in an effective and constructive manner with customers or potential customers! a% P9 H% Y1 o# u" T1 A0 X, e" b
( D5 F$ J7 f- x: V) c6 M& b, M4 T- Previous software support experience is an asset2 d% A$ R" G: w
: z, C. K8 Z2 }# g8 G) w- Post-secondary education is an asset# n, h) @$ K0 x" u% E0 `
3 r8 p) \& J* S# i* \7 ?" d! R- Intermediate knowledge of database and web-based software is recommended( D4 h7 R0 p1 k$ k( v' m
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- Some programming knowledge (.NET, C#, Javascript, etc.) is recommended
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