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我公司最近诚招 technical support,待遇不错,公司网站arcsset.net
' O i( E! S2 p- k* J( t+ y$ i有兴趣的请发英文简历到lucas.liu@arcsset.net,谢谢
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) r2 T) s0 _) |( BResponsibilities include:0 s4 P4 g2 ?8 x& W" P6 I
/ ^0 c: ]" ]/ `! zWorking closely with marketing, sales and programmers to facilitate customer system integration.6 U0 e# c( H" E [$ O0 H
Working in close contact with customers and establishing relationships, providing personalized support and problem solving.& _: l, ^& j" v# `, N
Technical support and troubleshooting of client software implementations and customer issues or problems.
3 j; V, U! H* G0 ICreate and maintain tools and training documents to support client system start up as well as follow up trouble shooting.
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Requirements:( S0 S6 s% k3 T# a' m; R, E: x
9 X. t: V8 A0 r( y' M8 s. ~8 n% Z7 U- Advanced computer and technical knowledge+ P* _2 c" l- E; b/ B+ i
6 Z5 W- p: B- ^% K4 J4 e. C- Ability to solve complex problems in an efficient way
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- Ability to communicate in an effective and constructive manner with customers or potential customers3 R, ]7 F: |& r* _
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- Previous software support experience is an asset
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8 w! b5 }7 a1 l0 w0 ~- Post-secondary education is an asset1 H! z5 R. Z4 _ N
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- Intermediate knowledge of database and web-based software is recommended
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- Some programming knowledge (.NET, C#, Javascript, etc.) is recommended
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