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我公司最近诚招 technical support,待遇不错,公司网站arcsset.net; X5 S2 Y/ v, U/ i+ ?& N% N6 _; X
有兴趣的请发英文简历到lucas.liu@arcsset.net,谢谢
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$ s3 F/ B" X5 x$ H: FResponsibilities include:
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Working closely with marketing, sales and programmers to facilitate customer system integration.
, K1 N4 w( v& bWorking in close contact with customers and establishing relationships, providing personalized support and problem solving.$ K. M4 V( n0 o2 \& \
Technical support and troubleshooting of client software implementations and customer issues or problems.
: P4 m, b5 u2 ^; y1 ^2 j' N$ n/ e" rCreate and maintain tools and training documents to support client system start up as well as follow up trouble shooting.7 s* K+ |/ H" w; }2 w
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Requirements:0 `9 t! e% O' k- M
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- Advanced computer and technical knowledge
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- Ability to solve complex problems in an efficient way# H2 \# ?! U/ n4 B
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- Ability to communicate in an effective and constructive manner with customers or potential customers7 V D3 r, R& T A$ |
v8 B6 j- ?( _( ?8 U/ T0 l5 G" U- Previous software support experience is an asset0 Q9 e" I% w6 d# R% Z9 B
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- Post-secondary education is an asset; O, g6 \0 n$ k# T q, J/ `0 H
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- Intermediate knowledge of database and web-based software is recommended& ?9 }7 x! r3 j- S1 [! o
+ b6 O0 T* z* | T( _6 B4 z- Some programming knowledge (.NET, C#, Javascript, etc.) is recommended
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