Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

* j+ [9 d0 K9 W5 M' y2 I2 fLocation: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator

Job Types: Full-time, Permanent

* I6 ~- ]3 |1 ^  s  sSalary: $35,000.00-$42,000.00 per year

Job description
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Requirements:
7 q5 v, }! d! I! w% ?1 F) F
. ^1 _2 ~, G, W& }3 R; Q7 B% R1 PCarefulness and Accuracy about data checking and data entry.
Attendance is key factor
! Y- J  K# U  N" tMust be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
Could handle high pressure work and cold calls.
- ?- F% _: B7 f: \9 U. N/ e  DWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
& N0 G4 A& L7 K* Y9 kstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required
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Job Duties:
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Order Related – Time Sensitive

Order Acknowledge by email
& @+ a( l, _5 B# W$ w* QPrint and Review Order Details according to guideline
4 p. i$ m& m/ H  e0 d5 [# qCheck Customer Credit limit according to guideline
+ K: |3 t1 S; L- V! F# ]Order/Data entry Accuracy in time manner
Check order Accuracy in time manner
Charge Credit Card to approve payment
Send orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
" y& t6 {( l2 [! s: i+ vEnsuring the safe and timely pick-up and delivery of shipments.
  ~5 ]" _' j& ~4 @7 x  ?+ pAddressing and resolving shipment and inventory issues independently
9 U9 Q2 D5 s2 I3 n4 _. rReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
% F/ N9 ]8 P5 U( Zclosely.
Submit ASN and invoice on Customer Portal in Time Manner.
" n- ~8 Y" c- ]% cSubmit weekly inventory update on assigned Portal
; G$ u9 L3 z; _2 U2 v1 t3 vCheck Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
1 [7 I8 l% p/ n5 e6 m, Rproduct in transit and missed deliveries with account representative
, _, N& Y/ j& y, E4 jSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
. _; f/ _2 N# b5 a, X& uEDI accounts related work and others as required

0 w0 `0 ?9 q) e( S& ~Others Related:
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) q3 E/ z- _: eRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
$ @" n# d0 N# E  DWork out Weekly Sales Report
9 ~/ v0 Y# ]' PData Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
3 J) k. U1 |8 y* ^6 hCustomer Service and other duties as required.
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Expected start date: ASAP

Please email your resume to info@hapetoys.com, thanks!