Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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Location: Sherwood Park, AB
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Hiring Position: Order Processing & Admin Work Coordinator

Job Types: Full-time, Permanent
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  U  o7 l7 e+ A9 @5 pSalary: $35,000.00-$42,000.00 per year
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Job description
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Requirements:

Carefulness and Accuracy about data checking and data entry.
( L% n2 ~8 X3 \0 B- C% i, J; UAttendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
/ ]& s2 {5 J3 Y; {2 B. w. E+ M% S: pThinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
: q+ Y9 H  N. M  ]( ^' z9 E' `; PTeamwork request - Works well with others and independently. Work needs to be done in time
4 ?; Q  Q) S3 _, Q0 ^0 Tmanner.
* f, |9 X6 @  o3 `8 n/ y4 g3 rIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
Could handle high pressure work and cold calls.
, Z) M) \: z& J9 rWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
/ T- v) H4 M$ S. C; mOvertime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required
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" U7 i+ [2 ?: }) AJob Duties:
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! Y+ `. @' x! p7 xOrder Related – Time Sensitive

Order Acknowledge by email
Print and Review Order Details according to guideline
8 S0 i. n, O9 r0 j1 {( ?Check Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
, V; w5 ~& X! yCheck order Accuracy in time manner
Charge Credit Card to approve payment
Send orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
- F; C% E$ q& N: GFollow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
& [" ^/ o  Z9 k, d' V8 bAddressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
Submit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
' i# k7 E! X3 @% M2 f* |0 W, pCheck Customer credit and fill backorders accordingly
& G& y5 N/ h  l; j! e) G! BCommunicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
9 g" F: [+ \( `# d7 E! n5 dSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
7 a3 f# e  T' K. y( GProcessing B to C orders and update tracking information in time manner.
8 |& z1 Z9 A1 kAdmin work to update forms or file reports on portal.
EDI accounts related work and others as required
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Others Related:

# ~* N; Z4 M5 D- CRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
+ ?# E; h  S9 b6 V( x. G" H3 ~Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
! j. w* G# _! f. w7 BWork out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
9 U( S5 Z8 z. X) q: _) m8 jData Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
# i) [" H6 V. \Assist Auditing’s request for Order Processing related procedures
: x8 ?3 T' Y) p9 GCustomer Service and other duties as required.
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Expected start date: ASAP

1 N' G1 X+ L5 ~0 [+ N- T1 qPlease email your resume to info@hapetoys.com, thanks!