Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

Location: Sherwood Park, AB
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! j- z! q; w! [* d5 j% Q) }+ l. NHiring Position: Order Processing & Admin Work Coordinator
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Job Types: Full-time, Permanent
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& F' u! {  R4 x" J4 N% f5 z  B4 g6 mSalary: $35,000.00-$42,000.00 per year
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Job description

Requirements:

& _+ K. Y7 i2 \0 `" zCarefulness and Accuracy about data checking and data entry.
, |8 Z8 [) q* N+ G2 s9 O; b4 vAttendance is key factor
  v4 o5 W9 o% E9 p' G" `Must be detail oriented with the ability to multi-task and strong time management skills
! O' H5 V5 Q0 i& r4 E- ^Thinking and working logistically, responsibly, independently, accurately and timely.
- Y/ ]1 F# _$ i: Y- rExcellent written and verbal communication skills.
  b% Y+ M. f- P+ A2 C' FTeamwork request - Works well with others and independently. Work needs to be done in time
manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
4 W4 g0 I1 ]+ T( wCould handle high pressure work and cold calls.
) G; z& ^& O( m# p! L' R) NWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required

( H. Q& \$ P+ z% d- lJob Duties:

Order Related – Time Sensitive
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2 {, J2 |/ \9 i5 TOrder Acknowledge by email
Print and Review Order Details according to guideline
& p3 J% s7 k* j5 q9 JCheck Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
Check order Accuracy in time manner
6 z2 _& ]! _! V- B3 N# r6 xCharge Credit Card to approve payment
9 K% o8 j0 F- x" K  SSend orders to warehouse to process
4 g/ t3 R$ E# w& p) j- ~Communicate with warehouse if there is any special request or Inventory Shortage
: a) r7 i1 k6 s; Z6 |5 t% t5 PFollow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
, p' N) T+ Q' D  T7 T  x% bAddressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
1 u) d( q( K. _5 Y8 S# p; s4 M1 K. qclosely.
8 S6 G, Y: u( a" {Submit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
* K6 m! |4 x3 s% TCheck Customer credit and fill backorders accordingly
0 I2 P0 M" u! ]Communicate with warehouse for shipment shortage
/ j6 Y& ^6 h# G- e9 T) D6 g% DCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
/ s4 ^' N6 A4 x& mproduct in transit and missed deliveries with account representative
( p# I! W2 ]3 ?9 g6 p( M: pSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
1 |3 f! E# E0 X0 ~0 mProcessing B to C orders and update tracking information in time manner.
* H* |, C2 L9 c; c' }9 DAdmin work to update forms or file reports on portal.
' B* H% d- S) G/ G: Q4 hEDI accounts related work and others as required

Others Related:

( p+ `6 ^1 o+ \3 ^Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
8 F* h: H0 A2 S& ?/ N: V: _% |" p/ uBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
3 U, W1 E( k8 j2 T! W' m) `Work out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
7 M7 I( J& b8 R! }7 ?$ R6 LData Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.
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Expected start date: ASAP

Please email your resume to info@hapetoys.com, thanks!