Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

Location: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator
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Job Types: Full-time, Permanent
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Salary: $35,000.00-$42,000.00 per year

Job description

Requirements:
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8 ~& W) l" z! l8 |2 N* K  C/ QCarefulness and Accuracy about data checking and data entry.
Attendance is key factor
# M  G1 v, R9 R2 U' z' ^: `( j6 qMust be detail oriented with the ability to multi-task and strong time management skills
4 r: e: M, ?5 ^: g$ K& mThinking and working logistically, responsibly, independently, accurately and timely.
) W- ?" |- m6 ~' t* z$ p% A4 x7 SExcellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
8 R2 k! n9 X; o; g; r! YIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
Could handle high pressure work and cold calls.
3 K- n4 t8 U0 \3 ]) O. EWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required

Job Duties:
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Order Related – Time Sensitive

/ M6 U/ N6 f4 A. D( ]3 OOrder Acknowledge by email
7 c) |( |" R% ~Print and Review Order Details according to guideline
! A0 L; d4 H2 \. g1 e7 nCheck Customer Credit limit according to guideline
. z8 H8 t. d2 z5 Y0 q$ E# Q+ B3 wOrder/Data entry Accuracy in time manner
Check order Accuracy in time manner
% Q3 b/ v3 f, SCharge Credit Card to approve payment
+ m$ e3 Z! m+ a0 L3 O4 I" i0 {4 qSend orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
  J) f. l4 [: T6 V, D6 ?, o9 a1 wEnsuring the safe and timely pick-up and delivery of shipments.
$ S; K% b! e& n- EAddressing and resolving shipment and inventory issues independently
( D- k6 g9 T* |# x( ^/ q$ fReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
6 t4 M' X; M% R/ R# c: iSubmit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
8 C5 P9 \- _. b( mSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
/ a0 U1 k1 p. I$ S* ]& T( v  YProcessing B to C orders and update tracking information in time manner.
$ C, W# Y( X( P- L3 PAdmin work to update forms or file reports on portal.
9 D; g- ]( V! T# G" NEDI accounts related work and others as required
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Others Related:

( u1 M1 Q+ Z- ?7 v& G1 \Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
% w, n) |2 m! O' aWork out Sales or Inventory related Reports on Monthly Basis or others as required
, S) }; R! D7 OWork out Weekly Sales Report
7 Y" @2 D; S3 p/ a: f% S# j4 v! lData Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
. Y" ]% z1 \8 X+ B* LAssist Auditing’s request for Order Processing related procedures
3 v$ ]! B, O. _% b% }8 LCustomer Service and other duties as required.
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6 n! k+ d! i5 W: ?Expected start date: ASAP

5 ~3 [4 M1 T% q% e- gPlease email your resume to info@hapetoys.com, thanks!