Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

Location: Sherwood Park, AB
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& H8 b2 y8 w4 j& @7 ~2 b7 q6 \Hiring Position: Order Processing & Admin Work Coordinator

Job Types: Full-time, Permanent

. J: H2 |; h: |% r% `/ f& p. f* _Salary: $35,000.00-$42,000.00 per year
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/ Z& @, F- x( l' T+ U5 {4 KJob description
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8 |9 L  j4 H6 M# o4 K" r) n* URequirements:

Carefulness and Accuracy about data checking and data entry.
, {/ \) j' i4 p! d9 d/ V, L7 mAttendance is key factor
' r) I8 g5 d; y6 K. z( |( rMust be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
- O+ }8 V/ l' h% l) p& j- |Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
8 a# |/ T# |* y& ~- OIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
( ]3 j3 a* q( _& ]+ H/ `Could handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
. D& U  ^% Q$ k& sstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
7 s9 O1 V" w8 |( eBilingual in Mandarin and English is required
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; ~1 _* Z$ d5 f# ?Job Duties:

: K: x/ f" U* B8 |Order Related – Time Sensitive

Order Acknowledge by email
Print and Review Order Details according to guideline
7 G+ t% x# K" s3 v/ H; vCheck Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
# B( Q, d" [! ^6 HCheck order Accuracy in time manner
2 f8 p# d4 }$ T) O! Q+ |Charge Credit Card to approve payment
# e' a; R6 d5 f2 |6 o8 d4 w' c) T- hSend orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
# \: X5 }1 R5 s5 D5 w+ wEnsuring the safe and timely pick-up and delivery of shipments.
% c+ x# T0 y3 Z  M- D3 x; fAddressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
Submit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
# s% C/ u9 `2 X. t5 tCheck Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
- S; w0 k) k3 `# \product in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
' k; }. |6 I7 A" K0 UProcessing B to C orders and update tracking information in time manner.
; i& C. L7 }( u2 Y( ^! iAdmin work to update forms or file reports on portal.
EDI accounts related work and others as required
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Others Related:

Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
3 k" [3 t1 u9 Q/ P5 ]) ~Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
3 t: x" Y$ _1 R4 X* G6 F: @Work out Weekly Sales Report
  N; H( I9 Y: m' s; ^; fData Analysis on Weekly Sales Through Report for 2-5 key accounts
( X3 o  e" Y/ U& sUpdate system with Shipping information at order level
( M/ R  r; a% rAssist Auditing’s request for Order Processing related procedures
7 \* F9 `* E8 Q9 z; w: @1 q# ~: q' xCustomer Service and other duties as required.

& E9 T- c* E0 v6 mExpected start date: ASAP

/ ?  y- y' a9 z1 f* @Please email your resume to info@hapetoys.com, thanks!