Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
- F5 a+ e- W3 c; G+ @
5 e- D7 T+ d- _! ^; S0 CLocation: Sherwood Park, AB
  B% l/ k6 u; J1 [$ C! `: p
Hiring Position: Order Processing & Admin Work Coordinator
! F7 A  ]/ K1 ]$ g7 z; b
Job Types: Full-time, Permanent
: s" K8 R+ C1 S$ p
Salary: $35,000.00-$42,000.00 per year
' ~; `! `0 }4 t8 m
3 Z5 M) b$ W0 C) V: ~* eJob description
, ^  D- N* w# d4 w& N
+ k! e8 n0 {5 X$ y1 G! d9 O/ ?" n# }Requirements:

Carefulness and Accuracy about data checking and data entry.
Attendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
4 M6 R. C' L7 f2 gThinking and working logistically, responsibly, independently, accurately and timely.
. p  ?$ Q1 H, }0 w% eExcellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
( D2 \; S/ N- B: ~/ C& g+ P  K  `) kmanner.
' Q  J% m0 Y. ~! |& cIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
8 C) c7 o; u) ?0 b* \Could handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required

% P! _1 H, q: sJob Duties:

/ k  k! \* W! p" H0 D' h5 FOrder Related – Time Sensitive
, [0 u7 u% c* r, [
3 N- K% ~2 Y, ~9 E6 Z, qOrder Acknowledge by email
: Z8 |5 c) @, G( rPrint and Review Order Details according to guideline
6 ?% b7 K6 D; j6 d9 R! }' UCheck Customer Credit limit according to guideline
# q% p. P+ U9 H, y5 q! ROrder/Data entry Accuracy in time manner
; U9 L2 w1 F6 w9 hCheck order Accuracy in time manner
Charge Credit Card to approve payment
Send orders to warehouse to process
& z* i# O2 O& t; gCommunicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
4 a0 o$ c  n" w: xEnsuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
Submit ASN and invoice on Customer Portal in Time Manner.
- o. B1 u6 _- K* [: G4 F7 z# OSubmit weekly inventory update on assigned Portal
* u. g/ J' ?- i+ p6 T/ ACheck Customer credit and fill backorders accordingly
/ s* F% d6 x& `0 BCommunicate with warehouse for shipment shortage
) w3 Y" O) e- X8 F. |Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
% w3 e# P8 T( K  Y8 z( Cproduct in transit and missed deliveries with account representative
- B# }4 L  v' O1 @+ ^Submit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
EDI accounts related work and others as required

Others Related:
$ g' ^; }, z- K; I" E
! v0 b0 g0 g0 G- a6 ?$ W8 ?0 v" H( `! yRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
. y+ f: ^& |0 e9 a& z- d/ aWork out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
% i5 c9 \9 P9 p3 Y9 N, [' `Data Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
- b$ T8 s+ d+ y1 @Assist Auditing’s request for Order Processing related procedures
/ S8 ?; S' o* m2 BCustomer Service and other duties as required.

Expected start date: ASAP

Please email your resume to info@hapetoys.com, thanks!