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发表于 2007-7-9 19:50 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
JOB POSTING+ \- I/ N- q1 U5 c3 R# w# i
  FOR
( n1 R. Y+ Z9 Q- [$ L7 A, |OPERATIONS MANAGER - VENUES & PROGRAMMING2 j. C  `/ e; h$ P3 ~6 z
% d# V0 R& w- K) o2 h# j* N
REPORTING RELATIONSHIPS% l$ @. P% ?' w( {7 o7 d
The Operations Manager - Venues and Programming will operate with a  
, f$ x& d* C# n- z. W8 B% fdirect line reporting relationship to the SU´s Manager of Programming  5 J/ u/ _  D9 S) j' W
and Venues.
5 C! Z2 c4 [# F& E* O( g
) z6 M* u7 M* _ROLES AND RESPONSIBILITIES
' ^- v; H  I$ B  a  b8 r" z2 l3 Q1 {The duties of the Operations Manager - SU Venues are diverse and  
7 f  D. W( |' |- Y) X5 Sextensive, and are targeted at the all round smooth operation and  - d. _* ]! Z1 ~" v
financial and operational success of the Horowitz Theatre as well as  
% V! K9 E2 a4 o" l7 Ithe logistical organization and smooth rental of the additional  
" R; [; S. Z; h. b/ k, \venues within the realm of the Students´ Union.  In the light of that  # {: U8 ^" ?! R# J6 ^& N
breadth and complexity, it is not possible to fully define or    m5 J& K3 O% q. f9 P
describe all roles and responsibilities in a document of this kind.   
! }% T5 X/ c: G" z9 _1 jHowever, the main roles and responsibilities of the Operations  9 H. f" c- F8 M3 T( s- b/ _
Manager are as follows:
5 o3 O" g% \, Y9 t* o9 D3 q; R( ~* R4 d, N& k" A
1.        Space Roles and Responsibilities( P# F& |0 X- Q6 Z0 W3 B" u* D

5 l) _! c8 T! I& G- N) _+ Pa.   To ensure, at all times, that the venues listed below meet the  
3 S- y# J3 e% R) _$ p9 b3 M6 ^appropriate standards, requirements and needs, and contributes in a  
/ \' ^! W" V# j) kpositive way to the smooth operation and success of the individual  
4 {) J3 R  N6 ^' P' Crenter.# x& g# B4 C, M1 G9 S: _0 M
·     Myer Horowitz Theatre
" a# ?' S/ N* J$ v; q' l3 J: T  N·     Dinwoodie Lounge
9 T8 m" R; d7 ~; h/ `, Y8 U·     SUB Stage) e, `! k. X5 K' F, W  G9 |& y6 ]

3 Q! e5 ]' Y" I# {$ c% z' i0 Bb.   This includes, but is not limited to, the following:8 f0 G  U7 t7 D3 p0 G
·     To plan the capital and supply expenditures to meet the  9 s9 ]5 x- F: C- b4 D4 r. U" A
production and facility requirements.
' P3 E. j+ T" z' U·     To ensure the day-to-day compliance of the venues with existing  3 B) K% n0 w6 {1 C
safety regulations and building policies.- |  R8 d0 v1 s, W7 v2 h- W
To ensure that the maximum potential of renters is met.( @8 B6 c; r, x9 J/ z' P3 s
7 \# E3 d8 Y& X* B; v% E
2.        Marketing and Promotion9 I- V$ q- ]8 R/ N' B/ D5 Y! {* d
/ b/ Z% d% {# B, i! ?2 {- f# @
a.   To develop and implement a marketing plan for the venues that  
8 |2 P0 w- F- ^  Gfocuses upon advertising and promoting the venue to faculty,  
$ v! m7 v" Y/ u# A+ Fstudents, and internal and external clients on an on-going basis.  
+ C: g1 p) f$ V; B. P5 \7 lThis strategy will include implementing and/or delegating the following:( v1 [7 H. x/ j- C! B8 n
·     To develop and maintain promotional materials, the Horowitz  
- `8 y) @8 H  e# Y4 HTheatre and SU Venues home page, newspaper and other advertising; to  1 B5 w. n" P' ?# p
take advantage of other internal and external advertising  # g$ ]( k- ^8 a! I) i3 v2 j
opportunities; and to develop press releases and other promotional  
, o' }  m+ J1 {- s/ iliterature on an ongoing basis.6 Y9 @: b4 Q# |+ \. S' m8 Z' P
·     To coordinate tours of the venues for potential renters." a9 h/ y  Q- [, _4 [( O- S
·     To promote upcoming events in the Horowitz Theatre through the  & y) u8 u. N5 J: ?/ S) K+ }" M: T
use of the Horowitz Theatre Home Page and the SU Events Calendar.
6 T; m) A+ E4 t4 t, ?3 H' T5 x  ~·     To develop new external clients for the venues.
4 `0 Q7 d+ s# J9 x; m
4 J+ U' [' t* o0 b
; h/ I9 L- `) R* ]* U" L" H8 s3.        Staff and Supervisory Roles and Responsibilities
9 p# l( K1 D" h6 ^$ a; m+ [* i. v7 i1 n& h- f3 X
a.   To ensure, at all times, that the venues are adequately and cost- 8 J+ a7 R( P. }+ ~
effectively staffed, and that the staff utilized by or within the  * o! l7 Y& h& ?1 \/ }+ t
venues meet the appropriate standards, requirements and needs, and  $ K- Y2 p& D1 ]/ v. Y. v7 U# r6 `
contribute in a positive way to the smooth operation and success of  
# b3 i( F# W1 S! o5 {/ v, |4 dthe renter´s events. This includes, but is not necessarily limited  ! h2 L$ ^9 Q, d) }
to, the following:( Q2 n# _- a. z5 e2 I
·     To be responsible, under the direction of the Manager of Venues  ) Z6 Z" z3 `) b
and Programming, for all staff issues including hiring, disciplining,  
: S( S- V* e6 y1 M: oevaluating and terminating, as necessary.
4 w8 W, c, Y  s9 O To ensure that the Horowitz Theatre is adequately supervised at  4 G* |8 m. V7 G& N0 h6 |7 x
all times, this includes the development and implementation of such  
- I: n: B1 R" G) M7 Dschedules and rosters as may be necessary to ensure the effective and  3 Q9 W( u  U2 b3 L3 Y
cost-effective supervision of the venues at all times during which it  
: _" M* m$ L; x8 A/ G2 o4 X% ois in operation or needs to be in operation.1 w- ~. w' K; \, h
·     To work with the Technical Director, when necessary, to ensure  
2 E6 O3 g' F9 Z& n$ H, p+ Bthat an adequate and appropriate level of part-time staff exists to  $ a4 d1 _% N3 s2 }! m8 f" e
facilitate the smooth operation of the venues and to ensure all  + e% N1 i2 R" F& {& f1 Y. t
renters needs are met.# j) i( Z% {1 o8 p( }' X3 z
·     To work with the Technical Director to ensure that the skills  $ R9 R  g% O; K5 ?+ ]
and attitudes of all subordinate staff are appropriate in light of  
( ]- @8 q# L( ]1 ?the roles they must perform. This includes providing adequate and  
! x6 H( D8 G9 H$ f7 Deffective training (and re-training) in all applicable and  
2 z  L, V# q4 zappropriate areas, and ensuring that the Policy and Procedures manual  
- B7 [, ^6 }7 `9 mis kep up-to-date at all times.
, z8 Q" s- h1 j. X& b·     To ensure all staff are trained in and committed to providing  
( E- S" k0 V' t6 z" l& hexcellent customer service to all renters.' h" @7 h) a' F
·     To work with the Technical Director to arrange staff  / T8 ?5 M6 C0 V* u& ~. @
scheduling.  To handle payroll related matters, under the guidance  # V' x; v% @" y+ Y4 R: \
and direction of the Manager of Venues and Programming, concerning  
2 A% a8 w- ^# n2 J' rthe staff of the venues.
5 c' f) T6 H$ D- g) Z5 W·     Working with the Manager of Facilities and Operations to ensure  
- Y& \  f. v& G; Kthe appropriate setup/tear down of each venue.
8 z" H# V5 I! y7 R9 ]·     Working with the Manager of Programming and Venues to ensure  2 g- X$ E9 d# |* P+ j3 V% Q
that additional requests such as licensed receptions are arranged.
, {2 E7 \" B6 _4 F- t$ y
; x, c% b' |; H' p* X' M: v! ~- u0 c0 ~4 a# O3 `" \: l: i/ ^! K
4.          Overall Financial Performance, V, x8 u" i- _9 U
: J" j# @% u* s7 ?9 v6 \
a. To ensure, at all times, that the Financial and Administrative  
1 v/ k! Y$ _$ a  b7 d/ Fsystems and processes utilized by or within the venues meet the  ) S  U# D  F: h
appropriate standards, requirements and needs, and contribute in a  . ~( O( Q  r& y0 E2 Q- d: n+ X" [
positive way to the smooth operation and success of the venues. This  
( R) P- d  S& K. b! k( E, Zincludes, but is not necessarily limited to, the following:
1 H* d9 {& i: L8 `- b6 Z" `6 u" b1 n To provide input and expertise in the formulation of appropriate  
0 T  K+ @. a7 g- \: m( x0 Hoperating budgets covering the venues to the SU´s Manager of  4 j7 H* }$ C4 ?
Programming and Venues and to discuss and refine those budgets  1 D& x3 x7 U# [. v$ l  B9 f
Manager of Programming and Venues, and Manager of Finance &  
! l% k4 L  |' m3 R+ H/ LAdministration prior to their submission for final approval.
* X+ |* m2 G9 j- \( Q/ {·  To manage the venues in a manner which adequately and effectively  
1 O  m+ a3 ~3 k1 freflects the budgets approved for the venues and/or which reflects  6 P! A, b* R5 {# R6 C
the best interests of the venues and the Students´ Union.
7 h$ A1 Z; i' }0 J* n) t# f·  To function as the key player in the submission of financial and  & x$ L6 F1 `2 |( y  Z' b9 F# ?+ p
administrative documentation covering the venues to be used in the  
) Z0 Q( D' X5 f  x9 Bcompilation of monthly and annual financial statements, and such  & l+ D1 _+ U$ M, `+ l* r8 y
other reports as may be necessary.
4 ~7 o) G8 c. \·  To discuss those financial statements and other reports, together  
% S1 ~  m9 B& s7 \' bwith all financial and administrative procedures, with the SU´s  $ ~$ i  `3 F. \/ y9 v4 A
Manager of Programming and Venues and Manager of Finance &    ~/ g% N+ h) C* b
Administration with a view to determining and implementing action  ; x( {: }/ B( G7 i4 e% b
aimed at improving the financial and/or functional effectiveness of  
* r( u' C0 d* ~& ~the Horowitz Theatre.
5 N% o8 \* }/ I* D·  To ensure the existence of adequate, effective and accurate job  , i8 P$ j4 n) c* K3 W# Z
costing systems to be used in connection with the determination and  
; o+ `# Z  `/ h1 T6 jsetting of appropriate prices for rental and staffing rates for  * k$ F: G3 X! {8 @
events held in the Horowitz Theatre., x7 H( a. y4 R
·  To develop accurate documentation to be used in connection with  4 v. n- p0 K# D1 ?' t; e3 m4 ~
the billing clients, and to forward such documentation in a timely  . [9 e/ Y  d% C  n
manner to the Accounting Department.  }% z+ f$ _+ Q: o( Y! |
·  To recognize, address and handle all matters relating to financial  
5 t( N3 ]. h+ S& a, Z9 @) S, xand administrative procedures and systems in a manner which reflects  
0 v! |6 e" m$ E! Bthe requirements of the SU´s Manager of Programming and Venues and  
& c* i: g' v  f; q! _- `# |: R7 m; JManager of Finance and Administration, and in a manner which  
( c2 P3 c0 [; w/ Fcontributes positively to the smooth operation and success of the  
1 I: Y5 h$ i1 K& ?( x& bvenues.
7 Y* G. f2 s6 c' O
8 I* f1 `8 a# A1 e# e- S8 {& b# q5.          Overall Roles and Responsibilities5 A4 c+ g2 Y. r8 w4 s1 `5 f/ x
a.   To ensure, at all times, that the systems and processes used in  $ K, x# r4 e7 O' e: Z. X9 v
renting the venues meet the appropriate standards, requirements and  
- T0 ^$ I! H, z2 \6 c: oneeds, and contribute to the smooth operation and success of the  ( a' {  M- S, T  F, r4 b4 p
venues. This includes, but is not limited to, the following:: D, y. n* E6 ]9 W) U" K& g
/ B  J9 D# o4 _% p
·  To recognize, develop and set in place such rental procedures as  ) Q  t* H3 f9 g0 e% {$ @& h
may be necessary to ensure the smooth operation of the venues, this  , y3 M9 g' {0 W2 a, r: ]7 Q
is to include but not necessarily be limited to systems and processes  
. o1 v5 L! Y- {5 p# P5 p2 Ein the areas of contracts, inventory management, contract evaluation,  
2 `7 L6 g/ l' fpricing, costing, equipment usage, rental/contract invoicing,  / ~8 @0 O& g2 Q8 B; a, z1 Y
together with such other systems and procedures as may be necessary  
6 m3 Y* b/ S7 b( U1 F- _; xto ensure the smooth, secure, efficient, cost-effective and  + w. r) q4 V1 C
functionally-effective operation of the Horowitz Theatre.
. q+ n, V( S2 b2 [* n·  To recognize, develop and set in place such operational procedures  8 l2 t! T1 _# p% Q! Y2 F
as may be necessary to ensure the smooth, efficient and cost-
% k4 v. l0 w/ g- s7 G8 geffective operation of the venues.
/ r1 A: F7 o6 N" L, o·  To negotiate rental lease agreements (contracts) relating to  
( M6 A$ \$ x) y/ h0 a3 E- Rdates, rates, staff and miscellaneous charges.8 r! R- x; P& a2 h- @0 D1 P0 c
·  To ensure that adequate inventory is available at all times and  
  \6 r, a  j/ U  P/ E* V) Z9 Fthat such inventory is stored and issued in effective and secure ways.
/ E7 L4 B- M' N·  To consult with renters as to facility issues in producing their  
$ [( J2 v: j9 R$ ^, tparticular event in the venues.( v5 p4 l/ W* t" S% ?! A
·  To provide the venues on-site staff with such documentation and  5 _/ z7 m+ m3 R! F) x! d$ n" ~
supporting information as it may need to effectively fulfill the  % S5 ]" @# Y' W) ~
roles they are to perform to ensure the success of the renter´s event.
/ ]8 ~9 Z, s8 i) N0 O·  To produce quotes in respect to staffing costs for a particular  
) o2 o! Y! g% P" E, V# Trental with consultation with the Technical Director.! X. G6 F# R! j3 ~3 G
·  To ensure that all queries raised with the venues whether from the  
+ |" X/ D, M" t# JSU or renters, are promptly and effectively handled and adequately  ! }; ~  \6 ], ?5 |( |4 o/ Q$ s
answered, and to ensure that such action as may be necessary in  
- D$ {# P1 }" p% ]2 C+ Pfollow-up to such queries is taken in a timely manner.3 E4 x' O7 Q" S* q* b2 R9 K
To ensure that the venues and its capabilities are adequately,  
0 r  A2 a- N# a* w  ^# h' Oeffectively and cost-effectively advertised and promoted, and that  
4 i) t5 u; y( y# Sthe cost of such endeavors does not exceed the budgetary provision  
( m& t/ F$ ?; ^made for them unless prior approval is given by the Manager of  
1 j) R. N8 x. K' l8 [# nProgramming and Venues.
1 H& C) P5 s; o$ Y# A7 y# C- t·  To act as an informed and knowledgeable resource in the case of  
  O( D! L5 A0 Lsignificant challenges and/or problems surrounding the tasks of  
( _4 U1 }3 d/ {( U: J/ [marketing, administration, operations, and any such other matters as  5 \. ]. |. L8 M5 j- j6 U3 c) s4 y
may provide such challenges and/or problems.2 q6 L" I- i* W9 ^& x
·  To attend such meetings as may be required to support the smooth  
! [) d# T* c2 G: ?operation of the venues or the Students´ Union as a whole.
% `* q) k! @  Q# ~, O# d' K- Y·  To perform other job-related duties as may be required by the  
) P8 \; m5 l4 c4 ~* w" {Manager of Programming and Venues in order to ensure the smooth and  
8 H" G, i$ N2 }6 F( hsecure operation of the venues.' J% I0 c+ G& @' a, i7 q
·  To recognize, address and handle all matters relating to overall  ' D4 c0 H% O  z! g. b8 B( E
operations in a manner which reflects the requirements of the SU´s  
. z+ c1 G6 F& b; E/ m8 RManager of Programming and Venues, and Manager of Finance and  
* s' j4 d& J0 g2 V. Z6 VAdministration, and in a manner which contributes positively to the  ( N" z$ p. j7 X; l3 z7 D% \- L
smooth operation and success of the Horowitz Theatre.2 ~2 N: _0 v) r

0 ~' h0 @2 c5 d* G# VQUALIFICATIONS:
; N* I, v: ]) g/ k) Z: j1)             Minimum two years related post secondary education, or  4 Z( }: Z4 j+ {( |8 k. m
an acceptable combination of education and experience.2 K1 y6 ]) V) a. f( w/ c0 W
2)             Supervisory experience.
3 ^6 d3 g) y$ M# v3)             Ability to create new initiatives with little or no  
2 z  P" h+ |8 ?% v* t, Ysupervision.- a1 F% s/ Q+ p. v0 f. M
4)             High level of creativity+ {$ Z* \9 N* b6 A) x) a1 \
5)             Knowledge of budgeting and staffing procedures.
( q# G6 s; u) E6)             Excellent organizational and communication skills and  7 X( C, N. N* p) b
strong writing skills.
! R6 P5 z6 ^( x% l: }+ o8 V" {7)             Dynamic individual with experience in large group and  
0 q4 P1 [0 W7 l* s* g0 Uone-on-one promotion.8 W/ X! b* v) Y+ H; S
             Ability to work with students, staff, University  6 H/ h! `' u( u: u8 n1 v4 m3 ~
faculty and administration with a dedication to providing excellent  6 q3 b0 V) j. I) |# }) Y% C5 q! r
customer service.
" o8 p) M: O5 B' ^4 K+ Q9 e$ NUnion exempt position
7 a! h- q: C% I( l0 bJuly 6 2007' C# w/ o# O; U. x
8 g4 R4 ?" F( r1 d; H: X
Please state salary expectations1 M( M0 H/ V. t" q; h- O2 P/ X; Z
; F/ \4 u- u  N* |8 K
Please apply in writing to: Val Stewart, Personnel Manager, Box 600  
0 G6 u5 n( A* f+ g  K% }6 ]: |$ v  XRoom 2-900 SUB, U of A Campus T6G 2J7 by 4pm Tuesday, July 17th 2007.
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