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发表于 2007-7-9 19:50 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
JOB POSTING' Z0 h  Y7 E9 |$ w/ C+ g
  FOR
: t' q+ e5 C% Q' p9 MOPERATIONS MANAGER - VENUES & PROGRAMMING
6 W$ H. X0 N* i/ ^' M$ |0 p
. r4 l+ f. i5 u0 I. }$ PREPORTING RELATIONSHIPS
3 W5 T  t4 E1 J$ `( D& d% X" I; gThe Operations Manager - Venues and Programming will operate with a  
7 j) y* C4 h; [) _direct line reporting relationship to the SU´s Manager of Programming  
& x5 Z) J$ X: a* }and Venues.: @5 A3 M# A) s% Y5 ?+ J

6 H% a2 X2 E& y- lROLES AND RESPONSIBILITIES
* w6 T; X$ ?1 ^% {! |The duties of the Operations Manager - SU Venues are diverse and  
3 X5 `' @3 V! q7 f2 I# vextensive, and are targeted at the all round smooth operation and  
7 i9 N$ Y  C' G) f( j: `financial and operational success of the Horowitz Theatre as well as  
4 t2 l$ w  E3 Q. i: g9 j5 Lthe logistical organization and smooth rental of the additional  . o& G% z8 m4 E; M
venues within the realm of the Students´ Union.  In the light of that  4 h  v2 @: ?, R9 Q3 u' O( Q( t
breadth and complexity, it is not possible to fully define or  
1 \, Z/ Z% M$ ~; Q$ p- z3 e4 tdescribe all roles and responsibilities in a document of this kind.   $ U3 n$ q7 M2 E$ V# U6 w$ O
However, the main roles and responsibilities of the Operations  8 }. z( [( n6 ^+ n" \: Z
Manager are as follows:/ x/ S; v+ f. L2 z9 C  [9 {5 f6 Z
1 r( V' A" H$ {8 C8 E
1.        Space Roles and Responsibilities
* q( `9 r% T7 U8 S4 s! s& |( \# Y8 {7 [- |
a.   To ensure, at all times, that the venues listed below meet the  
, R# c: U9 g. \) h, @( aappropriate standards, requirements and needs, and contributes in a  5 ?% S! l$ N5 I/ }0 h2 q
positive way to the smooth operation and success of the individual  
9 P( t/ U6 U% J: @- B% Srenter.
; q: Y6 S2 z0 {·     Myer Horowitz Theatre
$ B: Q3 ?* h! ?4 d; o4 N7 Q( w' a  U·     Dinwoodie Lounge
! m$ I$ a  D  `# H% C" v·     SUB Stage
: s4 y' d7 E6 v
6 K1 ~2 y1 e. W4 s3 j/ h) rb.   This includes, but is not limited to, the following:. ^1 I3 ^/ y* E* F
·     To plan the capital and supply expenditures to meet the  
  ~- h; g0 p4 h# t+ pproduction and facility requirements.
5 T; [. e% V/ X& J, x·     To ensure the day-to-day compliance of the venues with existing  
1 T3 b) k1 f% V# Y; |safety regulations and building policies.6 k* h# c8 f1 I: X, E
To ensure that the maximum potential of renters is met.
2 W. T: u/ x# {# g7 _9 X2 _6 X4 r- t& A% l+ Z8 A# k0 o
2.        Marketing and Promotion( U' @% `$ @( ~( }$ x) _1 H$ P

7 i1 D" ~7 y) {3 ka.   To develop and implement a marketing plan for the venues that  3 j1 [6 S! B. T4 f0 g; C. z, K# ^
focuses upon advertising and promoting the venue to faculty,  
7 L3 ^* q" n$ hstudents, and internal and external clients on an on-going basis.  - Q3 S5 k  I7 F) Z; D
This strategy will include implementing and/or delegating the following:
5 M6 i& M1 h' T( M! L·     To develop and maintain promotional materials, the Horowitz  ) m2 C$ N2 }5 _) j, |
Theatre and SU Venues home page, newspaper and other advertising; to  
$ b% \5 h- z8 L: c& Htake advantage of other internal and external advertising  8 i; g6 k$ ^4 }5 H4 U1 D
opportunities; and to develop press releases and other promotional  
, Z( J! l' F. ~8 _! q) Hliterature on an ongoing basis.5 j0 V. W4 g" l% p
·     To coordinate tours of the venues for potential renters.
8 y& J# c) S0 C·     To promote upcoming events in the Horowitz Theatre through the  
" c2 {! V3 @. Q1 S  J  A/ \7 buse of the Horowitz Theatre Home Page and the SU Events Calendar.
% @% T  j* R* H8 V5 u3 b0 g·     To develop new external clients for the venues.
  b$ y* F. ~+ V' j/ m( S
) N0 O" ~3 ?1 M- |3 V- f% e. D1 C5 d8 K
3.        Staff and Supervisory Roles and Responsibilities
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a.   To ensure, at all times, that the venues are adequately and cost- 3 S; X- ?9 ?! K9 H9 Q9 M8 V  [
effectively staffed, and that the staff utilized by or within the  
! N) ?/ x6 e2 |6 K8 y5 g( o" J& qvenues meet the appropriate standards, requirements and needs, and  
, l0 M% r7 `3 I* F; \$ X3 qcontribute in a positive way to the smooth operation and success of  $ Z& j( W' t7 B2 z  `
the renter´s events. This includes, but is not necessarily limited  
' z/ E! p% B, J) C5 cto, the following:# i( ~2 H9 p9 x! \  C
·     To be responsible, under the direction of the Manager of Venues  
2 G6 t" w# v6 C$ j: ?$ \1 Pand Programming, for all staff issues including hiring, disciplining,  
  w! _+ ^3 k4 S8 e% \0 E6 Yevaluating and terminating, as necessary.
  N' b; d1 C0 e) Y- P' Q/ K, }2 [6 z To ensure that the Horowitz Theatre is adequately supervised at  
/ n8 \& f  M8 ?1 x  v2 oall times, this includes the development and implementation of such  ; F/ V$ w$ [& g3 H7 H7 y
schedules and rosters as may be necessary to ensure the effective and  
! p/ W4 t1 I7 Y% N3 }" T0 jcost-effective supervision of the venues at all times during which it  $ l: e+ z) u4 }2 e- w, Z
is in operation or needs to be in operation.+ ?: M6 j" k- d- Z1 f/ c" M
·     To work with the Technical Director, when necessary, to ensure  # L5 q  _! m7 f, k& h' W8 b! W, P- Z! a
that an adequate and appropriate level of part-time staff exists to  : W& J( f2 f) w. E5 M1 u
facilitate the smooth operation of the venues and to ensure all  & G: ^( S. S3 r5 f
renters needs are met.
  ^. h( j5 C( A- I, M·     To work with the Technical Director to ensure that the skills  
% _8 f4 p: C% [8 @  A, N; y, Q& N. S1 ]and attitudes of all subordinate staff are appropriate in light of  
5 C: L7 C0 p2 e2 xthe roles they must perform. This includes providing adequate and  
3 D' Z3 W* O2 {( t& Xeffective training (and re-training) in all applicable and  2 U2 \+ g8 [0 z9 ]/ B  Q- U/ d
appropriate areas, and ensuring that the Policy and Procedures manual  3 W1 L/ G5 U. ?: m; L/ k
is kep up-to-date at all times.
9 F1 M( ^; q  I. m·     To ensure all staff are trained in and committed to providing  ! u, F4 ^$ L1 E5 c- T* ?$ a
excellent customer service to all renters.
# o) U! I- g3 L) O" m+ l2 w·     To work with the Technical Director to arrange staff  0 {; b# c6 G& K+ e! ]# h4 e5 f
scheduling.  To handle payroll related matters, under the guidance  
" ?% U9 S4 b9 A+ r6 B7 [+ N( L5 Sand direction of the Manager of Venues and Programming, concerning  1 N2 o4 T6 `. U  v- N: y- P  @& ], R
the staff of the venues.- }2 U) i. P& x) M# U
·     Working with the Manager of Facilities and Operations to ensure  
. e1 S& V. j0 uthe appropriate setup/tear down of each venue.9 N2 @1 N1 B4 M7 o
·     Working with the Manager of Programming and Venues to ensure  
. a5 Q0 e) b/ I. f- o1 Y/ Wthat additional requests such as licensed receptions are arranged.! d( z6 u- S$ h+ X
/ k- V4 ?1 ^+ V8 |& Z# X, u

, ?( o' ~# G0 A/ L, j: M3 K4.          Overall Financial Performance
& q( z* [( i8 w# w! f* y9 L- D1 q9 p) N/ A* P2 }- ]
a. To ensure, at all times, that the Financial and Administrative  
6 m. }* H' h( Y. v  o2 Dsystems and processes utilized by or within the venues meet the  
& [! v3 x0 _' g9 C! yappropriate standards, requirements and needs, and contribute in a  
: |0 |  \3 f, B6 O7 G- ]positive way to the smooth operation and success of the venues. This  
5 J% S! I  O8 V: d& J  Xincludes, but is not necessarily limited to, the following:: M6 A2 m3 k( E+ m8 }) D- w
To provide input and expertise in the formulation of appropriate  
+ y" }* {# O. moperating budgets covering the venues to the SU´s Manager of  0 P) e  X- A. ]4 Y8 `  N
Programming and Venues and to discuss and refine those budgets  ( `# O7 K0 Z: u# e$ K7 F: E7 n0 f2 _
Manager of Programming and Venues, and Manager of Finance &  
+ c5 F- ~' E& [" h. e. e8 eAdministration prior to their submission for final approval.( C$ O; ]2 `/ |7 y9 A5 ]' q
·  To manage the venues in a manner which adequately and effectively  ) t+ |/ C' A* z6 w& E2 ]
reflects the budgets approved for the venues and/or which reflects  
' I7 M/ }6 j0 T7 g% x+ W5 [1 l& e8 athe best interests of the venues and the Students´ Union./ i2 y. d  h' V+ W! w4 e$ x0 w
·  To function as the key player in the submission of financial and  ' \; N) }3 v  U
administrative documentation covering the venues to be used in the  
' i" W- r+ y2 D7 c* q2 I" jcompilation of monthly and annual financial statements, and such  0 V/ }1 z+ J( [7 O/ ]& {; b
other reports as may be necessary.1 R6 h6 X5 T5 M) o2 i6 A
·  To discuss those financial statements and other reports, together  
) f0 B2 s& ~- ?" d, i) Z4 Owith all financial and administrative procedures, with the SU´s  
0 I; _) j0 M0 T5 C$ j6 s, ]0 jManager of Programming and Venues and Manager of Finance &  ' x0 t* S: R* t3 j% F& v4 I1 Q
Administration with a view to determining and implementing action  4 D. [' ^: `/ `8 n
aimed at improving the financial and/or functional effectiveness of  + X2 W3 C) i6 P9 N9 n
the Horowitz Theatre.! m) @* u4 _2 a: B
·  To ensure the existence of adequate, effective and accurate job  
2 T0 P! T0 F' e7 V1 s) G; ]costing systems to be used in connection with the determination and  
2 J* q8 `6 L) ?% |4 Y3 I3 ?setting of appropriate prices for rental and staffing rates for  9 ^9 B0 Q+ Y% x7 T, y8 {3 n7 i) \5 T0 C
events held in the Horowitz Theatre.4 }, b( t0 j: V2 }4 N( S3 _; [
·  To develop accurate documentation to be used in connection with  ; r0 j; j$ F( v; u# @; i* b: _
the billing clients, and to forward such documentation in a timely  6 V) z# b; H, }6 |
manner to the Accounting Department.3 k8 F* }) k. {, r0 @2 ^) L
·  To recognize, address and handle all matters relating to financial  ! i; S5 O; P5 M+ }
and administrative procedures and systems in a manner which reflects  3 u2 ?5 l9 t  \5 @& a% o8 R. m
the requirements of the SU´s Manager of Programming and Venues and  $ p( S; [+ _+ d4 D
Manager of Finance and Administration, and in a manner which  
/ B$ U2 H& S$ a9 V, Ocontributes positively to the smooth operation and success of the  
% j' \# P  p  j& K) `9 Xvenues.% I/ @  M3 w9 A: W9 e
0 \7 _' i: A' q0 w; O& F
5.          Overall Roles and Responsibilities9 Z4 h6 y4 k. o+ Y( @  }! @0 v
a.   To ensure, at all times, that the systems and processes used in  8 v. p; Q- S% a, T4 E3 N# A; X
renting the venues meet the appropriate standards, requirements and  
, G1 U' [/ i! r, Y; M: W* Jneeds, and contribute to the smooth operation and success of the  
; J1 a0 s! s2 m* R$ f$ {venues. This includes, but is not limited to, the following:
6 d' L! t1 u" G5 q& Q' |  T( z$ Z& f& Z  Y
·  To recognize, develop and set in place such rental procedures as  
- }8 [# n2 _4 U  }5 xmay be necessary to ensure the smooth operation of the venues, this  
. g5 y2 Z) L% I( J$ Iis to include but not necessarily be limited to systems and processes  % _) ]/ ^: ?! ~" I" b/ t
in the areas of contracts, inventory management, contract evaluation,  ) V) G$ X5 B& B# f9 L. n0 M% a
pricing, costing, equipment usage, rental/contract invoicing,  
9 Z+ \9 d$ m1 Z+ f4 btogether with such other systems and procedures as may be necessary  
; I: V6 \+ e! d+ a/ F' J6 L3 `to ensure the smooth, secure, efficient, cost-effective and  8 v% l. o# a1 c- F3 H# |: F
functionally-effective operation of the Horowitz Theatre./ s( S0 Q6 G" m+ |, `
·  To recognize, develop and set in place such operational procedures  . N% I  i0 i. S
as may be necessary to ensure the smooth, efficient and cost- $ d% a; t( y+ T" K) N' t; ?/ _, k3 c, }
effective operation of the venues.
+ m# j# u* m- i  d( M9 c# D5 @·  To negotiate rental lease agreements (contracts) relating to  
' B$ g+ q( ~" S6 Adates, rates, staff and miscellaneous charges.1 S; H7 r0 r+ Y# T
·  To ensure that adequate inventory is available at all times and  ( O7 Q3 H- b  V! @, P  \
that such inventory is stored and issued in effective and secure ways.- ?3 P7 Q2 L; E% Q' l
·  To consult with renters as to facility issues in producing their  3 g, O, t7 G) r  b6 n2 M- N+ y
particular event in the venues./ g, d& A% H7 g
·  To provide the venues on-site staff with such documentation and  4 g! Q* r' I0 J: Z% m
supporting information as it may need to effectively fulfill the  1 `* g6 p# i0 e( O8 Q) T
roles they are to perform to ensure the success of the renter´s event.
$ A) }9 x- ^3 [( P- @·  To produce quotes in respect to staffing costs for a particular  $ [- D1 _( c7 j) s
rental with consultation with the Technical Director.6 M7 n) r0 C$ T9 ^
·  To ensure that all queries raised with the venues whether from the  
$ {5 K% G) n1 \7 N7 QSU or renters, are promptly and effectively handled and adequately  $ b8 y  j+ \" N: G( i5 g' y
answered, and to ensure that such action as may be necessary in  
9 h5 F6 P: x" q  Y9 K9 n4 pfollow-up to such queries is taken in a timely manner.8 Y6 q7 w0 l, N# i2 C. l# s
To ensure that the venues and its capabilities are adequately,  0 V8 D' u6 d! n/ E
effectively and cost-effectively advertised and promoted, and that  
) A9 i2 g. a( Sthe cost of such endeavors does not exceed the budgetary provision  
- @0 P& z' }* R8 b& j8 Omade for them unless prior approval is given by the Manager of  3 D+ P- p! ?0 y& W. S3 p, V3 c* L# W2 l
Programming and Venues.$ i1 l# _7 u# Y& C& G# u
·  To act as an informed and knowledgeable resource in the case of  4 i$ e) b7 h" P# G" ^; w
significant challenges and/or problems surrounding the tasks of  & ~% I$ e1 U: h& }* R( @# L
marketing, administration, operations, and any such other matters as  # |+ T1 Z) g! H- S$ ^( d
may provide such challenges and/or problems.
- R9 o. G1 n# |  W·  To attend such meetings as may be required to support the smooth  
; P% m- `/ h4 t* F2 }$ @operation of the venues or the Students´ Union as a whole.$ u( `' J; {) z2 X& j" V, I
·  To perform other job-related duties as may be required by the  
9 P8 G- i& z8 r' OManager of Programming and Venues in order to ensure the smooth and  , u! V1 w* x; @7 Y9 u
secure operation of the venues.! B, s) R: i  q2 b; y) w" n' T3 ]
·  To recognize, address and handle all matters relating to overall  . Y% J$ O& g. _9 N
operations in a manner which reflects the requirements of the SU´s  + u4 \% \# m. u8 k- Y6 `
Manager of Programming and Venues, and Manager of Finance and  
' D0 ^: v3 |6 QAdministration, and in a manner which contributes positively to the  
- K, h( h- i7 t/ j. T: Nsmooth operation and success of the Horowitz Theatre.
, K5 z& a" r) P% {1 e2 ^/ P7 Q+ O( ~6 M6 C# d
QUALIFICATIONS:' T" U. o; x$ d& T9 k
1)             Minimum two years related post secondary education, or  
$ P- T/ I* W3 P2 s1 T) ?8 @an acceptable combination of education and experience.2 C: }& q) I- I# I  \' x- c) \
2)             Supervisory experience.
- i6 N" |* g5 }8 t3)             Ability to create new initiatives with little or no  4 _( Y1 y% W) p  t7 F7 S
supervision.! x3 F. R* @3 ^8 b
4)             High level of creativity, F# T9 Z* V# B. C
5)             Knowledge of budgeting and staffing procedures.7 Y+ P# t7 v6 B+ e5 D8 G! b
6)             Excellent organizational and communication skills and  
- a9 `( `% d' H3 [strong writing skills.9 ]6 o8 U. T2 P4 i2 d
7)             Dynamic individual with experience in large group and  
  L% O+ d" C/ e6 w% s: [# J1 Rone-on-one promotion.
% q) w6 j2 A( |, ~* l4 h4 l0 h6 O/ F             Ability to work with students, staff, University  # u; d6 c5 p9 G* d' C+ h
faculty and administration with a dedication to providing excellent  3 F; W5 M; O' B+ ?; s3 S  B
customer service.# K7 M$ B% O0 N) g
Union exempt position0 W0 Z" X! F( F. E
July 6 2007
6 S4 T* a0 P3 K5 b( E5 H4 f
4 a% Q# U; k* y0 z% APlease state salary expectations
+ V% t* v7 C6 L$ U8 p
% n3 A# m( Z% T8 Z2 U. }Please apply in writing to: Val Stewart, Personnel Manager, Box 600  ' y6 N- ?3 ?& H9 i, `
Room 2-900 SUB, U of A Campus T6G 2J7 by 4pm Tuesday, July 17th 2007.
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