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发表于 2007-7-9 19:50 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
JOB POSTING
6 P; o, V) i1 I/ r  FOR
1 F% ~8 s3 p( m) U4 O  z' ~OPERATIONS MANAGER - VENUES & PROGRAMMING
  }# L4 }  q5 l! d
6 _- S0 R! }' |" b1 l; X4 L0 ]REPORTING RELATIONSHIPS
" X; }; X3 E0 S4 J  F6 [) _7 AThe Operations Manager - Venues and Programming will operate with a  
; D' @9 V) B% s( v7 ?, gdirect line reporting relationship to the SU´s Manager of Programming  
7 X1 Q: }# C8 F) hand Venues.7 \# Z2 |2 @( v/ r! v9 k$ ]

8 g$ `9 o% J" y$ }% y& x' r1 |$ VROLES AND RESPONSIBILITIES
# g4 a7 s# j, i( x& h; nThe duties of the Operations Manager - SU Venues are diverse and  
, c) E4 _1 t6 X) h2 p9 ?& Jextensive, and are targeted at the all round smooth operation and  
/ l2 n; o: `7 i6 d4 n) Ffinancial and operational success of the Horowitz Theatre as well as  $ M* i+ Q4 l" l! q% U0 z
the logistical organization and smooth rental of the additional  
1 {4 S4 P0 u7 O8 T+ g: `venues within the realm of the Students´ Union.  In the light of that  3 b3 I; H' D: N
breadth and complexity, it is not possible to fully define or  
6 T+ V" R0 Y; P$ v% I* H7 p, q' J6 Ydescribe all roles and responsibilities in a document of this kind.   
& ^# K8 T( \; n7 e8 `4 u6 KHowever, the main roles and responsibilities of the Operations  0 s) k& a: P" ]/ N- S1 E, l$ B
Manager are as follows:
6 j/ @6 W- T0 }5 G2 {5 D6 `* E" W. O( d: C9 n8 @9 U$ E2 p
1.        Space Roles and Responsibilities9 _* E/ Q0 I9 u/ `

# g% _  L% U0 Ca.   To ensure, at all times, that the venues listed below meet the  4 q+ d6 S; I5 W& q: |+ n8 u/ |6 C  D
appropriate standards, requirements and needs, and contributes in a  , I' n! \) g! ~$ p* w
positive way to the smooth operation and success of the individual  : |; K$ E5 ?+ N& ?$ K* |  W
renter.! G$ R1 W: h$ D& n: z) c( C$ F5 B" M
·     Myer Horowitz Theatre) s' N/ p* d9 X7 z. O; i9 d, z: R
·     Dinwoodie Lounge
3 p& N" Z+ U& G8 L·     SUB Stage9 [7 c+ f( M2 M! ^% ?7 V0 A

. H1 s* T8 a3 P+ f4 ?4 O7 \b.   This includes, but is not limited to, the following:  y, c5 ~. J/ Y& W% W
·     To plan the capital and supply expenditures to meet the  
' S/ K; T- Q1 M, A. Cproduction and facility requirements.
: l" o' W3 ^3 V$ D+ z·     To ensure the day-to-day compliance of the venues with existing  
8 P& j9 |  }1 Msafety regulations and building policies.
3 i! J5 ^3 t2 \. E4 b" B1 nTo ensure that the maximum potential of renters is met.8 K% _# `1 ]: V5 ]

$ B' B6 ~: ^* Z, ]2.        Marketing and Promotion
6 i6 T- `; q* `3 m, A
+ K! r% x" o7 N: B7 P' c- Wa.   To develop and implement a marketing plan for the venues that  
4 y" B/ R/ \: T8 T6 Q, i( U  Q1 a& yfocuses upon advertising and promoting the venue to faculty,  
6 O! h: |/ ^- w% ]5 Cstudents, and internal and external clients on an on-going basis.  
! `+ ^- v7 ], _$ vThis strategy will include implementing and/or delegating the following:! Z# K, X( f, a6 f; |- p3 S
·     To develop and maintain promotional materials, the Horowitz  
' P5 r1 v3 Y, O' |& n' }# d4 eTheatre and SU Venues home page, newspaper and other advertising; to  
6 h2 B1 @: B# P' F# ]* p. D. ~take advantage of other internal and external advertising  ; Q4 q' x" [" O8 @. f* m) V- ^
opportunities; and to develop press releases and other promotional  
, X, ], |# |: _, H6 eliterature on an ongoing basis.
$ c8 p4 L0 V! V9 ^& }( t·     To coordinate tours of the venues for potential renters.
3 c' K& Y* D6 g9 Z·     To promote upcoming events in the Horowitz Theatre through the  
' U2 N. \  M. u8 {: ]! B- cuse of the Horowitz Theatre Home Page and the SU Events Calendar.
0 ]! n6 Y  {/ {; d" E" I·     To develop new external clients for the venues.3 s: D9 O! i8 `

. |2 x9 n/ s# z% C3 B) F) s* _5 n) ^7 g- o
3.        Staff and Supervisory Roles and Responsibilities
% B. _. H, i) s" b7 I) k" ^6 o. b6 Y# l+ B
a.   To ensure, at all times, that the venues are adequately and cost- 4 {+ i2 }' Z( C( `- ^% A- T
effectively staffed, and that the staff utilized by or within the  % O  F/ E# e$ k) l+ V$ c4 E7 K
venues meet the appropriate standards, requirements and needs, and  # M. y6 N/ @- E  x- \! }
contribute in a positive way to the smooth operation and success of  3 g8 S, E3 r  `
the renter´s events. This includes, but is not necessarily limited  ; S! |$ L: C9 }7 O3 |0 F$ {! e
to, the following:+ Q! i# \( r" \4 y4 \
·     To be responsible, under the direction of the Manager of Venues  2 k" h( U2 G6 Y9 w/ u$ Z
and Programming, for all staff issues including hiring, disciplining,  ) M3 o8 d. X; |
evaluating and terminating, as necessary.
9 F& |3 T+ O9 H4 h* J: y To ensure that the Horowitz Theatre is adequately supervised at  & W1 |: C( O- u
all times, this includes the development and implementation of such  % [" a2 s( m- c
schedules and rosters as may be necessary to ensure the effective and  
0 h6 N$ u& }+ L1 l( `/ Gcost-effective supervision of the venues at all times during which it  + F1 J& Q) g( F2 v& ^* c2 V
is in operation or needs to be in operation.4 K! k( _( D3 ?8 ^+ ]/ H
·     To work with the Technical Director, when necessary, to ensure  0 J+ K: T( d: @% L
that an adequate and appropriate level of part-time staff exists to  5 z! L! \; E2 [7 W* D* f
facilitate the smooth operation of the venues and to ensure all  
. |7 ^+ Z2 ~. ], `renters needs are met.* `0 @  s  N) j/ ?4 H
·     To work with the Technical Director to ensure that the skills  
/ h, H1 A5 R. ^9 r8 Uand attitudes of all subordinate staff are appropriate in light of  ' v/ |9 |0 S( R" M9 s/ g6 o
the roles they must perform. This includes providing adequate and  ! O' C  S' a! J3 _: U, h& y
effective training (and re-training) in all applicable and  
1 F2 Q1 s; a+ g- H2 L( B4 Yappropriate areas, and ensuring that the Policy and Procedures manual  7 U% i  f* ~& R4 Q  O
is kep up-to-date at all times.
$ ]- ]2 w( h# F- W·     To ensure all staff are trained in and committed to providing  
2 u+ K8 m$ E* a) p/ |excellent customer service to all renters.' r0 b$ |* S! U6 W9 M
·     To work with the Technical Director to arrange staff  # U- V. C6 Q/ W& P; N& X5 N' a, E5 k
scheduling.  To handle payroll related matters, under the guidance  7 J! K  L8 K) A. J, k
and direction of the Manager of Venues and Programming, concerning  
- b9 c0 X( J9 {1 U& i2 M9 Gthe staff of the venues.
* Y0 |* g3 a5 U- j! |2 f, U  T·     Working with the Manager of Facilities and Operations to ensure  
8 q6 `; X  O2 @the appropriate setup/tear down of each venue.$ n" i& ?% H9 g: O
·     Working with the Manager of Programming and Venues to ensure  
2 w. ^! u% [" K; I, D# k3 `that additional requests such as licensed receptions are arranged.  A) b+ N  J0 p; d$ j8 [

0 b7 s+ j. n6 V: o
7 I7 @7 }  e4 I% R( ?& M4.          Overall Financial Performance6 i7 T' b9 y# c6 g, I- `0 W: D

7 s1 n' j2 }  e3 J) [) X' P9 `. sa. To ensure, at all times, that the Financial and Administrative  $ i5 I5 _+ Q" Z7 Q1 J
systems and processes utilized by or within the venues meet the  7 ]  `; U7 T- W- X+ l0 ~! \
appropriate standards, requirements and needs, and contribute in a  
" [" t: \: @* ?positive way to the smooth operation and success of the venues. This  5 A$ v4 z) o8 D! g4 h4 U9 f# a4 g
includes, but is not necessarily limited to, the following:
  C& J3 {7 L" c) ^5 S/ F) P To provide input and expertise in the formulation of appropriate  
1 L6 K$ m* l3 |  Y) ?: Z! Ooperating budgets covering the venues to the SU´s Manager of  
5 }4 ?3 h* a! [/ W7 UProgramming and Venues and to discuss and refine those budgets  
5 {" @3 t2 J% o4 t" F; K3 VManager of Programming and Venues, and Manager of Finance &  : n1 ~% f  {3 m- b$ M8 ^& n- c& K( ?
Administration prior to their submission for final approval." ~+ d% d- Q. ?/ T/ ?
·  To manage the venues in a manner which adequately and effectively  7 g! M( O6 b) j
reflects the budgets approved for the venues and/or which reflects  - k& k& E* }- s; T( c
the best interests of the venues and the Students´ Union.2 g, `% ~7 b0 ]0 ?; g5 G7 l
·  To function as the key player in the submission of financial and  
+ j, ~- p( ]" k7 a2 M7 p' S% Cadministrative documentation covering the venues to be used in the  1 N+ a: W4 I+ B. r+ ^
compilation of monthly and annual financial statements, and such  
' ?3 m2 t! ^6 @# I5 f" B  L/ s& kother reports as may be necessary.2 `1 R3 J) t/ R1 C# M) d& q1 h
·  To discuss those financial statements and other reports, together  6 ?. x( E) b; ]4 D" P  z9 O
with all financial and administrative procedures, with the SU´s  
* q- x1 M: A- C/ K7 u/ fManager of Programming and Venues and Manager of Finance &  
3 E4 |, G. ^! W, s- K: @4 B+ s1 d& H( f& WAdministration with a view to determining and implementing action  
: b* i6 Q% _. L* m4 \" A; t5 \aimed at improving the financial and/or functional effectiveness of  
$ R0 i: @# [. l! Fthe Horowitz Theatre./ W+ \* N& F  X! Q' @( X% Y
·  To ensure the existence of adequate, effective and accurate job  & V. D( j/ N) T% |) m: v4 r- Q* M
costing systems to be used in connection with the determination and  1 d2 G2 M: t& a# Z
setting of appropriate prices for rental and staffing rates for  
* W1 X+ O- h3 fevents held in the Horowitz Theatre.0 d2 s& ~: h9 p- F1 ~- Y5 F6 d+ x
·  To develop accurate documentation to be used in connection with  . `; X* o5 P! [
the billing clients, and to forward such documentation in a timely  2 J1 _# ]; w5 n. Z( [; i6 G$ G
manner to the Accounting Department.
7 k4 x& D) b' N# Q5 V/ [; D: s·  To recognize, address and handle all matters relating to financial  
  v9 b2 s9 K  X  U9 R9 a0 v6 cand administrative procedures and systems in a manner which reflects  
4 z# }/ u! t+ v- h  nthe requirements of the SU´s Manager of Programming and Venues and  & z6 }& {. y- v
Manager of Finance and Administration, and in a manner which  
+ e- o( Y$ `: i  o! pcontributes positively to the smooth operation and success of the  
1 x# Z: E: k+ E  m; O9 `  q! ~  avenues.& C4 x) w- p: _8 h6 d6 v
( S4 i* X+ \: p% Z5 x- _
5.          Overall Roles and Responsibilities
- d- q& d# U1 [7 E. ~) j* z/ Z6 ba.   To ensure, at all times, that the systems and processes used in  ( l; c" B, Q; u) q5 u3 [0 Z
renting the venues meet the appropriate standards, requirements and  : _; C+ E0 W) i( `) ]1 E
needs, and contribute to the smooth operation and success of the  - c: [" V) V3 B# y1 {- R1 M% g- t
venues. This includes, but is not limited to, the following:  N) N& V; u# q; m# f
5 C3 e- m6 O# \$ O* t) ~* ]
·  To recognize, develop and set in place such rental procedures as  
# R$ `) V, S  mmay be necessary to ensure the smooth operation of the venues, this  
! L: `; H- V& B8 Z# Mis to include but not necessarily be limited to systems and processes  1 e+ @% r: o" l* Y" h
in the areas of contracts, inventory management, contract evaluation,  
7 k8 ], f0 _0 F7 opricing, costing, equipment usage, rental/contract invoicing,  0 ?) E2 g5 v$ s
together with such other systems and procedures as may be necessary    Y4 ^, u% U% s/ l$ Q  A+ C
to ensure the smooth, secure, efficient, cost-effective and  
6 n- V, A, {, Y: _; D, l2 ]functionally-effective operation of the Horowitz Theatre.
+ S$ A5 p# N7 ^+ ?0 P( W·  To recognize, develop and set in place such operational procedures  2 R+ u$ {5 @5 W2 m/ D" v* e
as may be necessary to ensure the smooth, efficient and cost- , y; q) c& t9 v/ j9 e5 z
effective operation of the venues.
6 y5 }1 a# x. N2 f5 n·  To negotiate rental lease agreements (contracts) relating to  ' x' X9 P: \8 Y7 v2 x3 F8 u
dates, rates, staff and miscellaneous charges.
! n4 ]( u1 h2 ~. h) b! y) o6 _·  To ensure that adequate inventory is available at all times and  
7 ?" n+ P  F2 X" Gthat such inventory is stored and issued in effective and secure ways.
* R  K* M8 ^7 p- a·  To consult with renters as to facility issues in producing their  , ~! V# X1 I- s
particular event in the venues.
) J& B& y7 S. L7 X  b1 z. B1 D·  To provide the venues on-site staff with such documentation and  2 }0 I& R0 d- c+ Q- c8 p% `
supporting information as it may need to effectively fulfill the  
# s! D% U, ~- d% _& I% s- R" Qroles they are to perform to ensure the success of the renter´s event.; R# |) u. c! Q( b0 i
·  To produce quotes in respect to staffing costs for a particular  
4 g8 y' {1 h) D  ~rental with consultation with the Technical Director.8 X4 b* x! Q& N
·  To ensure that all queries raised with the venues whether from the  
8 R& |( p1 B  ^SU or renters, are promptly and effectively handled and adequately  3 N  z  w0 \9 w5 S/ ^
answered, and to ensure that such action as may be necessary in  
3 o6 R% [8 y9 ~" g+ zfollow-up to such queries is taken in a timely manner.
4 [9 v: V. x" o, ^9 j" K7 A To ensure that the venues and its capabilities are adequately,  ) n, a5 n; O2 B* E
effectively and cost-effectively advertised and promoted, and that  ) v& R! I' D. |+ d- {& R- H, f
the cost of such endeavors does not exceed the budgetary provision  
- v9 _0 h' o2 J7 ^* \, R: omade for them unless prior approval is given by the Manager of  
" o7 m. |7 y" A' ]! GProgramming and Venues./ j: U6 \" C5 T* P* r/ T
·  To act as an informed and knowledgeable resource in the case of  
& x; w& q( |! p7 Q/ nsignificant challenges and/or problems surrounding the tasks of  7 I: x) B3 W: l2 S9 D5 Z2 z/ X
marketing, administration, operations, and any such other matters as  - {. v/ R. s- h% w
may provide such challenges and/or problems.
  l& z- n) S4 p3 f4 G% f/ o, @·  To attend such meetings as may be required to support the smooth  2 V5 N7 Q6 L) |6 B7 M: h" h
operation of the venues or the Students´ Union as a whole.! d2 a' V1 R$ z7 O) L3 F# q
·  To perform other job-related duties as may be required by the  2 X* E/ N, u! b$ J6 I7 K/ p
Manager of Programming and Venues in order to ensure the smooth and  $ {3 U. [7 \$ G/ o/ ^3 I
secure operation of the venues.
4 x4 T+ m7 Q) ~, r·  To recognize, address and handle all matters relating to overall  - @: C9 U) M' V# l/ c
operations in a manner which reflects the requirements of the SU´s  " ~* @& G) p7 l# N; D# c/ H+ {. t
Manager of Programming and Venues, and Manager of Finance and  5 d1 ^5 l2 _1 N) M7 C4 |
Administration, and in a manner which contributes positively to the  : X+ `- B# y4 c5 W6 v+ O: S
smooth operation and success of the Horowitz Theatre.
: r/ p2 `/ l$ P# P! U
5 @# g) w& c3 G2 |% E# u2 Y" z4 NQUALIFICATIONS:$ e4 g9 u1 d5 ^. b, z8 Q  ^; {
1)             Minimum two years related post secondary education, or    }6 b8 M3 s6 o) G: x
an acceptable combination of education and experience.
" e8 k& R% L" o; |& |; X! Y$ g; s& v2)             Supervisory experience.! }2 M6 z' ^$ K
3)             Ability to create new initiatives with little or no  ( u1 x  [/ F3 R9 U: T
supervision.
$ `* E4 Q2 v1 S3 \3 B: d: _4 @4)             High level of creativity1 \: M# R# @+ @  }
5)             Knowledge of budgeting and staffing procedures.$ y5 U* c5 F5 ~) \& {
6)             Excellent organizational and communication skills and  1 P% z0 P" m# Z
strong writing skills.9 V) L$ A0 r& ~% P3 A
7)             Dynamic individual with experience in large group and  * Y* `5 H# A* F8 F# u4 p4 F9 L/ q
one-on-one promotion.
& |8 Q2 _' [$ C             Ability to work with students, staff, University  $ x4 Q: z+ S' s% L  w
faculty and administration with a dedication to providing excellent  2 x4 \0 _) f5 P  E+ s2 d
customer service.6 g0 d6 ^* d5 J+ W4 ~+ \9 ^' k
Union exempt position
+ y, p) o! m$ _2 g/ e3 b" DJuly 6 2007
, Q* ^0 R9 ~0 R. x7 @& F6 r2 `& h% N6 J6 ~  ~/ a) i2 l) ~7 w
Please state salary expectations0 Y2 p( c; U' u1 _5 O2 l8 z; a8 T7 u4 A

5 z7 c, y/ R1 S  Y0 ZPlease apply in writing to: Val Stewart, Personnel Manager, Box 600  
' c8 j' x( [& Y2 \4 {& A6 BRoom 2-900 SUB, U of A Campus T6G 2J7 by 4pm Tuesday, July 17th 2007.
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