Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
& _7 a( _& ^+ D$ P! l- d! Bthe 2008 Report on Business magazine. Based primarily on employee input, the
/ T- o$ }* c+ r) N/ U/ ]5 Y- X* N+ [survey ranks companies based on levels of employee engagement, employee
satisfaction, executive leadership, workplace culture, and more.
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Corporate Express Canada has operations in 23 facilities, 10 distribution
centers and employs over 1,500 people, approximately 400 sales and customer care
1 H' ^% A4 R( j/ s; r- L6 L6 rrepresentatives and owns over 110 delivery vehicles. To learn more about us
please visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.
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' d! u" E1 P& [2 V2 x1 |2 ~# v  ~5 v( XPURPOSE
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( P& d  D; V: C0 GProvides technical support in the division for computer hardware and software.
: m; P1 @4 H2 P# i# ~8 uTroubleshoots network problems. Installs and maintains PC hardware and software
, z  M7 @0 ~- X- Gto allow computer users to access the network.

( [. Y, E& q5 _* e! E' d% @ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
4 g% b0 m6 S- k: Q$ W1 \be assigned.
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• Installs computer hardware, software, peripherals, printers, and fax machines
for the division staff.
* F7 X! M6 V  m$ i/ }; c% I3 E• Provides help desk support services for the division.
8 q; ~( U6 ^6 D$ O! r" ?) Z, Y$ H' a• Serves as Microsoft Office application support by assisting internal users in
6 R. M: ^1 N" Y: q  W7 S; `the use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
  q6 u8 I2 S3 Tinstall PCs.
• Performs administration and maintenance of local site servers.
• Acts as a point of contact and reports warehouse system issues.
• Assists in implementation and maintenance of warehouse systems, as necessary.
• Supports and performs tasks related to company IS policies and procedures.
  I8 ]  I$ e$ W! u3 o• Troubleshoots hardware and software problems, provides software diagnostics
and assists the users in resolving the problem.
+ G9 D7 A: G: x- v$ ]% J8 e• Performs LAN tasks as directed by National IT staff. Tasks may include
installation of hardware, maintenance of patch cables to standards, and assists
7 P* a5 B, m0 M! Dwith component failures.
• Performs basic administration of local phone/PBX systems to ensure the
( H) L7 h3 I+ E+ @0 k9 a8 u6 Y" Mdivision is operational. If division is on IP Telephony, works with headquarters
$ \6 b" h  D2 XVoice/Data Team to support telecommunication solutions.
• Maintains hardware and software inventories using company Asset Management
software tools.
• Maintains standard naming conventions.
- r  m! E" C3 v" `• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
$ T: i( V/ {$ a& d1 c• Provides backup support to other IT professionals.
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$ t% E4 u) R0 l2 }9 ~) OPRIMARY INTERACTIONS

7 P  t4 N# G; u0 ~8 \: aDaily interaction with division users, division and head office Information
Services personnel.

COMPETENCIES

* L# F8 ?  r" U9 r( V# x• Analytical and troubleshooting skills
• Team player
2 j) _; f6 |2 Y0 j2 I• Good communication skills, both written and oral
% b6 v* P" U2 P• Good interpersonal skills
' t& W( [  o3 e6 r8 t/ l$ h% B! n• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Experience with VPN and Remote Access Dial-Up connections
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EDUCATION and/or EXPERIENCE
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( M( V+ N, B! A; b% Y# W% q• Technical certification, with a minimum of two (2) years technical support
experience, or any equivalent combination of education, training, or experience.
! a* _/ a7 N% _/ ~& c" D5 M• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
. x) [$ A- N& Fimaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
• Knowledge of help desk operations, software, databases, and Visual Basic.

PHYSICAL DEMANDS
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The physical demands described here are representative of those that must be met
0 O0 Z9 g2 m! T, |/ K7 N3 w' Dby an employee to successfully perform the essential functions of this job.
& U7 B) w+ ^, C1 O# I/ ]' L# zReasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.

) r, n( u& \1 c% n2 j' o8 KWork is generally mobile. Requires frequent physical effort lifting personal
# Q' ?. c& F  H; K: L! M2 Ncomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
7 n$ s6 x4 H, Ois needed to carry out everyday activities.
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& A0 M. Q5 y! o: dWORK ENVIRONMENT

The work environment characteristics described here are representative of those
! i; r9 I0 k9 ~* ~3 nan employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.