Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
the 2008 Report on Business magazine. Based primarily on employee input, the
3 a8 ?6 |3 w; ~8 v& w! O2 Y' Nsurvey ranks companies based on levels of employee engagement, employee
satisfaction, executive leadership, workplace culture, and more.

Corporate Express Canada has operations in 23 facilities, 10 distribution
; t* O5 X* i  }- r+ W" W- R4 k" Qcenters and employs over 1,500 people, approximately 400 sales and customer care
) Z/ d6 {7 w# n3 O( v9 L0 B) Arepresentatives and owns over 110 delivery vehicles. To learn more about us
please visit our website at www.cexp.ca Corporate Express offers a competitive
' @( F6 _9 ~3 N, ~base salary with excellent opportunities for career growth.


+ @% k2 j( ?8 }3 r+ HPURPOSE

Provides technical support in the division for computer hardware and software.
Troubleshoots network problems. Installs and maintains PC hardware and software
to allow computer users to access the network.
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ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
7 Y. }% K% c3 R! nbe assigned.
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• Installs computer hardware, software, peripherals, printers, and fax machines
for the division staff.
• Provides help desk support services for the division.
• Serves as Microsoft Office application support by assisting internal users in
& X* q" L# n- J5 B6 L: q+ ?; Fthe use of Microsoft Outlook, Word, Excel and PowerPoint.
! B/ M6 c6 M& X* r6 H" ]• Manages the desktop and asset management lifecycle process to replace and
install PCs.
• Performs administration and maintenance of local site servers.
• Acts as a point of contact and reports warehouse system issues.
  Z: M& L) r  P9 A3 q• Assists in implementation and maintenance of warehouse systems, as necessary.
• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
. X3 v6 k6 ^2 c; R8 `3 ~and assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
installation of hardware, maintenance of patch cables to standards, and assists
8 `, ?( H& S2 Z% k4 g. fwith component failures.
• Performs basic administration of local phone/PBX systems to ensure the
7 ^; o, g% i+ M6 f. j6 ndivision is operational. If division is on IP Telephony, works with headquarters
- J0 k& }9 X  m5 |$ ZVoice/Data Team to support telecommunication solutions.
* H7 M  C& R1 `/ j# p• Maintains hardware and software inventories using company Asset Management
software tools.
• Maintains standard naming conventions.
/ C$ ~/ q# Y/ ^3 H' \/ B2 J$ E! v• Coordinates with division management to engage contractors for break/fixes of
8 E, |" n/ M9 ~" ~- O2 `7 Msoftware/hardware and computers, as necessary.
5 R  _  @) e* L$ j; f, n" ?• Provides backup support to other IT professionals.

PRIMARY INTERACTIONS

" Y; U4 q' W4 M! CDaily interaction with division users, division and head office Information
Services personnel.

COMPETENCIES
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• Analytical and troubleshooting skills
+ z* I  Y4 W1 N! _• Team player
* _# O9 B* o6 I( r3 R7 c' m• Good communication skills, both written and oral
* `' _4 y8 O9 D) A: q; x' G5 V8 V• Good interpersonal skills
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Experience with VPN and Remote Access Dial-Up connections
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EDUCATION and/or EXPERIENCE

9 K3 y/ w) v( j* J" ?3 ~• Technical certification, with a minimum of two (2) years technical support
5 }1 s  s6 G& n/ E! R7 ]8 zexperience, or any equivalent combination of education, training, or experience.
0 Q; K  |/ q. D• Demonstrated knowledge of personal computers (desktops, laptops, printers),
8 _5 C9 {# \/ O- ~, z% a) GVoice/Data, Warehouse Systems, and general knowledge of personal computer
; p2 C- ^4 v/ x/ v3 eimaging processes.
# p  p+ d/ I/ x& `7 T3 i' |/ f: d• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
3 Z7 ]0 w2 w0 z. Sservers including fax server systems.
• Knowledge of help desk operations, software, databases, and Visual Basic.
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PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met
/ C  j( y! B$ a% C5 c, q8 gby an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
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Work is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
0 u4 W' R5 K8 G" y- y/ Eis needed to carry out everyday activities.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those
an employee encounters while performing the essential functions of this job.
+ t* k% }* i( xReasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.