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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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$ N9 a, `7 f3 B& ^! sIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................+ a. q4 l( |2 R+ }2 ^2 q1 ]

( q1 D4 _3 e5 c$ r( `3 L% |OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......3 j' M! }8 ?, K: h
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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/ m$ Z) l& H' f; u$ N  b6 iStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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4 P9 E9 X; o- @& n& q4 \BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.9 F7 F3 D7 @/ j( }# ~& k
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......" h( D* h; b1 x
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!7 v4 c: f9 ^$ h4 U

: p& Z* s1 j0 W' q& W2 J* j3 ^at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.6 e1 Q1 S& ^" y; r) E6 y- ]

! m5 v% a. g( E% zISSUE FOUR:BMO2 K  w/ ~5 i; q3 K, F  |4 l  {

; o, h( N: `3 G% IBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!9 F' }' Y; K$ v) J3 L
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I really learn so much NEW today...................
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( C  w* O3 R' S6 bHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。) P( h* K# }( I% U0 ^0 Z
所有UPS的良好時間規定,在這邊都不管用。
; I4 V5 S* M3 o3 T. l& i因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
. ?" R& z  H+ ]9 }0 n0 J: A' K剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!% F" E& F" p  u% [7 O" K) q, p$ N
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!$ ]% U/ t; k7 P4 `
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator) T6 m! c. R7 U' w
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator5 T! y+ q5 ^5 S% A7 p
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
/ m5 V0 R3 m0 UDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。% G9 o# Y/ l: j5 U
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!1 f: i& }. I, M2 E& G  q+ S9 o; d% R
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。' T8 b- G: t6 b! x# S- ^& N- v6 `
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?/ T1 E6 d# Q2 x- y4 z( S9 |

! l6 {7 @/ ^( u# z9 P: Y8 [: G+ |在那時候我瞭解到一件事情5 P: m) P1 E6 [* Z
就是這邊的郵寄服務是一個nightmare/ {6 A9 n. |' `/ M" L* Q
這件事情,應該大家都有經驗吧!
" z/ y/ }3 K" {  _$ e對我來說,這是在Ft. Mcmurray最不好的經驗了!
- b; i# I+ Q2 R, J$ Z! O不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
: ]9 V. l' n$ p日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。+ ~. b' U9 ^! V# l0 i
所以我還是選擇天天笑的過日子好了! 9 }7 D( l# ~* t' O

4 n/ P& a4 x8 A7 p3 x. P# [. K( ]但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
大型搬家
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe& D- \8 ?1 l% w  ~0 `, e
take it easy0 Q* B; ?( Q% Q
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back., M) [$ U6 B7 b" b+ [& l
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
理袁律师事务所
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了3 w2 p  M# v. s2 {# V

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以速度慢 逐渐被淘汰 -效率低
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9 j7 m. a2 D$ p# U! P, H想我们的敬爱想-我们的敬爱的敬礼!. v! \; I+ z- a# u: X8 g+ H

, v- J3 F/ a! Z- S) t搬场公司-成立最早的优质的上海搬场服务商+ F: B% K* v# P* U+ ?
服装批发-上海919服装批发基地
6 j/ p% @2 w: Q' f& A张力仪-专业生产张力仪8 b) q8 S/ Q# S
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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