爱网家庭旅馆 爱网家庭旅馆

埃德蒙顿华人社区-Edmonton China

 找回密码
 注册
查看: 2985|回复: 7

The whole COMPLAIN day in FM....pay attention to each penny !!

[复制链接]
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"" i0 {' E  j' }% K, i4 t
3 B9 I+ d( H6 e' M; t/ |$ P
In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
2 Z! M; q3 V+ }$ T" n4 ^$ K+ t0 d7 j; @
OK,,,,,,,,,,,,,,,,,,,,WAIT....................& O# u+ O2 N# ?. X( K

( H+ _# C' Y& d. ]$ y; r7 z$ f( sISSUE TWO:FIDO.......
% b( b8 |; V9 ^4 L# t* e; k+ F( A1 M, y! h' i5 m
It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
. W2 C  C& S1 c& V, w) F
) N8 g% T' E* U7 c: l# X% ]1 U6 A0 wStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
' O, ^& w, b/ p4 a0 k8 h6 C0 B: n# W
3 A( X# o0 X  u! j9 I: eBE CAREFUL AT EACH PAYMENT FOR CELLPHONES., y& @) q: u/ ]3 K! j
' Y! o0 \0 Q  I4 A
ISSUE THREE:UPS
8 S/ O2 a+ L- Y. V* }' p5 r0 n2 o3 h( y
TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.& z+ l  \+ U4 l  ^# Q

. e2 L" B; s1 A& `Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......1 D, d) E. u1 T- a: V' K& F
: k7 ?' [' R; y3 R: r5 D
TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
: _8 u" X3 g9 _5 B
' E8 o2 }% K. I8 H4 cat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!2 y: i1 U( Q2 K, y
* B, w4 U4 z6 E: k+ o4 {  j' a/ ]
at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.6 `! |; O2 @' Q1 o

+ Z  m+ F/ _( O9 K5 p( eISSUE FOUR:BMO
# z! p/ S# g( J' S, J2 [9 u6 y$ W& x7 j. G% h- V8 v/ g' F
BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
# L2 t: i5 S, v' m: r* n& m# a9 r$ D  ?; k2 ~" X, m4 ]& x& b9 k
I really learn so much NEW today..................., I" {1 y9 N" R
+ F8 H. r1 v8 o4 V
HOPE EVERYone can save each penny in the dangerous society............MY GOD!
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。& X7 Y! _3 E) X+ m/ l  M' ~- W
所有UPS的良好時間規定,在這邊都不管用。4 N4 _. z$ ]/ }4 [, K
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)/ b: T% k' t3 L' h4 i7 w
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
" N0 l# v. _2 S- S% J也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
1 c5 A2 U' L) c' W: i! ~再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator/ a5 n" b7 h( o' k7 V' E: Z
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator" l, G) a( H8 z+ F
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況! d& P" s: z( A0 h
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
0 l3 b/ b# @  ^; h
/ w9 [  [; g4 ?最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
$ |4 r  C* ^; B2 P(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。& n% i# T* d8 v* m
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?- U  T9 T" u# W) w- ]

, B. Q3 D% c5 {7 b8 R在那時候我瞭解到一件事情
- ~5 I' E3 r# w+ [) d就是這邊的郵寄服務是一個nightmare
. m3 z) R2 x: w3 K  ^/ T. [# j這件事情,應該大家都有經驗吧!$ r6 r7 U9 X2 u+ d
對我來說,這是在Ft. Mcmurray最不好的經驗了!
2 L, c; m. i# t不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!8 B! E( Y8 R% I3 L
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。4 M# Z9 ^5 G0 E/ U7 N
所以我還是選擇天天笑的過日子好了! ) y1 Y+ q$ K: F9 i; }% g
- Z, F! C7 `2 m2 `
但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
鲜花(25) 鸡蛋(0)
发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
大型搬家
鲜花(1) 鸡蛋(0)
发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe. j# F- \  |# }- @
take it easy) U" ]' o# q8 m' i* Z
life is life
鲜花(0) 鸡蛋(0)
发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
' J  S8 U% U# V/ R$ A; {Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
理袁律师事务所
鲜花(0) 鸡蛋(0)
 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
鲜花(0) 鸡蛋(0)
发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
* h0 L: @8 v' _) h* S2 k3 N, B" w6 u# g$ F8 q1 _& ]& Y: i
, C: k2 {3 ^1 C7 |
以速度慢 逐渐被淘汰 -效率低 3 b3 j% F; e7 E+ A& k3 `
: \3 h5 M& j3 k$ T& x
2 z2 y4 h% w! K2 X

1 v; R& F. a6 P4 W5 V; C
& _, V, G! x; a& ]$ G+ E+ x9 W1 p5 D% L; B# K

6 f& D* F9 s  X; R$ j- {想我们的敬爱想-我们的敬爱的敬礼!
1 p' a* f( R  {# R3 K" t0 h; \6 q+ O, _8 T& l! b8 a5 H7 L$ C
搬场公司-成立最早的优质的上海搬场服务商
3 W: ~9 w  v7 G# H服装批发-上海919服装批发基地/ i6 x) t" J/ _! F0 l
张力仪-专业生产张力仪
" X8 `, M# X  K服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing  x- c* ]0 x1 ?- F5 J& E0 @
- F$ Y) w9 V- p# U
不过上次在dell网购后,purolator的delivery还可以,没有耽误。
您需要登录后才可以回帖 登录 | 注册

本版积分规则

联系我们|小黑屋|手机版|Archiver|埃德蒙顿中文网

GMT-7, 2025-11-22 20:55 , Processed in 0.270844 second(s), 21 queries , Gzip On, APC On.

Powered by Discuz! X3.4

Copyright © 2001-2021, Tencent Cloud.

快速回复 返回顶部 返回列表