爱网家庭旅馆 爱网家庭旅馆

埃德蒙顿华人社区-Edmonton China

 找回密码
 注册
查看: 2887|回复: 7

The whole COMPLAIN day in FM....pay attention to each penny !!

[复制链接]
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"6 j, s) v9 e2 Z. `# w+ n

9 N. u, \( Q- ~; Q+ k1 N. c8 k3 nIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................( S* W) n3 M' S

3 i' F; h, x) @1 ^OK,,,,,,,,,,,,,,,,,,,,WAIT....................
6 m8 `0 D9 ?  F; Q2 l& t$ p, h
1 R" ^7 p( Z& jISSUE TWO:FIDO.......1 k; _. C- l5 U6 u! `5 Q
$ L/ _5 P* A5 l2 E2 p3 O
It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.) B7 {; _. g! B: ~9 q7 k. }' d
# o; L% ?: A- }- x" s# y' u/ n
Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
* R3 [8 [. c: ?. a8 g0 d* i7 b5 d# L4 ~) z5 s  C
BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.6 B6 n4 _) j0 M4 C

2 q  F& E1 t  T" K3 RISSUE THREE:UPS
  G% E' h; r5 t
3 j4 z8 I1 ^" {! G- I+ k6 bTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.' z$ t8 m& S+ _1 C9 C
' ]( n) x+ O: Q1 D
Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
, W( Y, S. @- m; d% W/ e0 Q' K' ^; K3 I8 t" j9 {! q4 f; z
TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:- t- m7 L/ [- O* v8 d, x2 @& |

: i/ D  W4 ]5 U+ m1 g7 K, Fat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!3 \5 P0 _2 z3 G  Q% _% m" x, I6 g" X

* S/ ]. Q; z, E' a5 y# W( k3 Vat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.0 D" M# U$ ?% @; c$ I

+ q% R7 J/ R3 H* m4 g$ EISSUE FOUR:BMO
" j" ?8 w! w4 W9 v" x) G7 }& L9 d& T7 Z. Y. |9 ]3 F) X
BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
) q( A/ w$ N; R3 ]! P4 Y* e) y8 t* v% y: H8 E5 {  m* h0 I
I really learn so much NEW today...................: |5 W2 n+ o1 |3 z3 V

, p9 v8 E" L* X. G* O, MHOPE EVERYone can save each penny in the dangerous society............MY GOD!
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。% ?6 T- S0 s* \
所有UPS的良好時間規定,在這邊都不管用。
- V" d" r3 U7 ^. H* |7 i因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)' K; c% O! a9 N8 B2 X
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!% H4 C$ {/ |7 c( V
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!7 t; W/ ?; K0 K- S" B2 j
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
. r3 e& o* z1 \) W後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
7 s, L4 k8 N# d有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況8 L- D5 \7 k; m+ N! O) H
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
1 e8 G  y. X* Y: c" [. z3 A. z3 ~0 W& _7 b3 S9 W/ i
最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!2 h" C: J- m7 E' g0 ~6 O0 S
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
$ ~  @& z" I0 x  H; E% b再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?9 H$ P, b+ }0 u( ~6 w4 K2 l
9 q% C- q: ?" Q9 z7 K
在那時候我瞭解到一件事情, @8 E: {1 c. s: v
就是這邊的郵寄服務是一個nightmare' m; O9 `5 h- J6 G) A. i
這件事情,應該大家都有經驗吧!& e: p# A, M/ w, a. j( ]- k, b5 O
對我來說,這是在Ft. Mcmurray最不好的經驗了!+ c' L2 h5 ^, F, ~
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!/ A3 u4 Z5 y  }
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。: j4 A) P0 \2 d) Z; ^( A
所以我還是選擇天天笑的過日子好了!
) x, |; b: r' o' L( f+ P
  `# W+ H0 V! h但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
鲜花(25) 鸡蛋(0)
发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
鲜花(1) 鸡蛋(0)
发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe, v$ V7 z% Z' e& _- Z, P  B9 `
take it easy
* N1 Z6 [2 d9 f- U" Llife is life
鲜花(0) 鸡蛋(0)
发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
7 |; ^! @2 x/ r5 A/ fLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
鲜花(0) 鸡蛋(0)
 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
鲜花(0) 鸡蛋(0)
发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了) l, R' t6 ~% J& V' x& }% f
9 y$ ~" c& S# C3 ^( ]% u  \, k$ E

3 S% X5 X4 D( m$ u+ ]$ @  {以速度慢 逐渐被淘汰 -效率低
$ t' K( z  S) F9 d; H3 e8 n, \1 G8 x: p" y9 S1 h

5 e6 S& j$ d( \8 [7 N. s2 x0 K0 J7 L& Q/ x
: V& M! E* p* P8 {. }2 X
. d& _7 D" w6 s! }( k! R0 [

! T% \: ^8 u' \/ S3 ]$ L8 M* @想我们的敬爱想-我们的敬爱的敬礼!
7 l1 P7 ]0 P- {( `5 }: a  r. T) Z  x3 I
搬场公司-成立最早的优质的上海搬场服务商
$ Y8 s- @8 @/ J! D3 a服装批发-上海919服装批发基地# I+ m$ e* s4 j: K; a* ^) S
张力仪-专业生产张力仪3 H4 b7 k6 J; r" r- N5 K
服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
: e& l3 N' B5 c! S0 _( W) G9 a. m
不过上次在dell网购后,purolator的delivery还可以,没有耽误。
您需要登录后才可以回帖 登录 | 注册

本版积分规则

联系我们|小黑屋|手机版|Archiver|埃德蒙顿中文网

GMT-7, 2025-7-14 03:09 , Processed in 0.237403 second(s), 21 queries , Gzip On, APC On.

Powered by Discuz! X3.4

Copyright © 2001-2021, Tencent Cloud.

快速回复 返回顶部 返回列表