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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"7 A& w  j  i+ o- Z& x
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................. [, e$ @0 u5 }; B$ P
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................: \& o. E3 K5 f" i$ a

4 L) P8 S: x! U2 NISSUE TWO:FIDO.......0 c% T$ m' R8 [. }' Q& h

7 l# w3 [6 ~* E" W8 E2 a* JIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD., t/ ]# `$ k5 ?9 d+ Q

+ u% m/ r% X  Z4 uStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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: O; c/ h' Z- y0 d9 e0 y4 `6 XBE CAREFUL AT EACH PAYMENT FOR CELLPHONES., N& N$ @" p4 S7 Z

; ?3 a0 Z9 \/ l. ^" S# z1 QISSUE THREE:UPS3 N, V  F! r8 I  e" s( Y

$ C: A; x. ?; \5 R2 v3 P8 Y, o( [/ @TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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# k; [  l, k9 C* ULast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK....... j  b3 Y) r4 Q( t& Z2 J

3 d, ~3 j4 ]  Y+ FTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:9 h  V+ I8 G' `% q: N$ X

/ t8 `+ W5 ~! T8 s  I  _. n9 sat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!  `6 D) c: O& {# J$ A
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.9 s7 C7 m4 r2 m" T. q+ W

7 r# k9 l0 X$ bISSUE FOUR:BMO4 z+ R# ~! c" L$ |% v4 B# Q

( P+ q, Y; t% F& DBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................* O: _$ P' S( H$ ^3 U7 ]
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。  a" z* R: |9 U! n6 x8 H; P
所有UPS的良好時間規定,在這邊都不管用。2 ^0 \$ ]3 H' `! @1 @" t, D
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
2 W) w1 F" q  n2 k" x. M) ~3 A剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!* p7 T3 M+ ?. l' R6 Z3 t5 ]
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
6 e( U6 F( x; {$ K再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
6 z! ]$ ~0 ]6 B後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
: N( Y% Y5 n; U! U2 g有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
; W& d" V* U3 I* D8 ~Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。+ e. [1 \- L" b8 a

: R; p! T0 \" t5 o最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!5 L6 O  w# g% L2 J% T
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
% U5 T$ R* V) a7 K$ B7 C再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?5 u+ k) Z9 X: x! n2 C
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在那時候我瞭解到一件事情
7 X" V5 U3 A/ X7 s就是這邊的郵寄服務是一個nightmare
( S5 J7 s; F2 c9 j1 l6 q這件事情,應該大家都有經驗吧!. F6 L' V  B8 j; m
對我來說,這是在Ft. Mcmurray最不好的經驗了!2 x* A, J+ e; G/ t. D) N" [
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!+ C: d5 a6 n4 N' T! O" \
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。/ p7 Z# r$ Y4 ^" A$ u
所以我還是選擇天天笑的過日子好了! 8 [# n: A0 ?5 t) z+ q

5 [+ d9 P1 Z% l但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
9 P9 I% G# |9 ?- e$ Y4 ztake it easy1 k7 ]( X5 ~! u) i0 @
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.9 H9 o$ @2 q# z) s" s3 r6 Y0 j
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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9 i) w3 `; Z0 s* L' K+ `以速度慢 逐渐被淘汰 -效率低 2 W, B9 O* B; H: V3 f

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想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商
6 e4 _. `, t) R服装批发-上海919服装批发基地
8 @" }) V. K  Z# E张力仪-专业生产张力仪1 d6 G' q2 b6 J& n. w: Y; }
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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: Q1 N$ g1 v$ S: k- ^; i5 c不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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