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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................% M2 q; t, t9 i, [1 y$ R
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ISSUE TWO:FIDO.......
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5 c3 k3 v- y& gIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.$ h/ _9 t1 ~, I; E9 z+ k# U
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.0 n/ p( G9 P2 ^& F2 B

2 ^$ q/ ]3 y! P# Q: m5 l& P6 uBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.  p% \, o! N8 E' _

: n5 h  J1 j! b- ^$ u- WISSUE THREE:UPS
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0 [7 \! `% U5 `+ J+ HTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.( s6 L7 f% ], }6 B9 ^, E
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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" q/ O9 z( N& K  _5 ATODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:5 o/ J4 W* _( P2 C# `" d
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!0 G$ G, d0 n6 d  [

- e( M/ B% ?+ |! s3 `at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying./ e6 m, r0 v, I; O, q! B

0 _) a( c) _8 |4 \% {& eISSUE FOUR:BMO) M) A! W2 J! e
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!2 f4 ^4 a6 c2 h
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I really learn so much NEW today...................6 T2 d. P( G; v

! t, I, m- p$ R; M* dHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
4 a, l7 g5 n. r3 w5 L. Q7 v所有UPS的良好時間規定,在這邊都不管用。* l7 A9 J  U, O3 r
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
0 _/ f/ I4 u. Z( G5 e剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
, [/ Z4 v! n) a9 ?: I  j也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
0 [- q8 ~. y. {2 U3 i再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator/ G% k. X6 K) I( q6 s+ ~( P
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator* ]$ W/ @1 K% y, P- U* U
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
* l/ a) ]9 C3 o$ ?/ U* uDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。; A: p' F7 W% e, e3 ^, r

2 r$ z4 X) l, C# s1 {3 p' k最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!% [6 F9 j1 o" S+ \. R
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
  s9 \0 i) A: b) W0 ^. ]再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?+ y* Y( e4 |* l! k
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在那時候我瞭解到一件事情/ L2 \3 ?, |+ ^( E( u3 ^, A
就是這邊的郵寄服務是一個nightmare
# H! m6 g' P9 @- }9 c4 P0 V; P這件事情,應該大家都有經驗吧!; h' n7 h0 g' J, n% t) O( P4 G4 V
對我來說,這是在Ft. Mcmurray最不好的經驗了!
# B* I* L9 m" o不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!2 f% J8 @' g6 {0 J  e$ |
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
7 |2 R3 X2 ^+ T: F- w所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe+ v8 R$ |' {; e4 o# y
take it easy
+ m1 R, g7 E$ j/ _: n& r) W% M2 ilife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.9 f5 l" v1 F) _' b! j) `
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了1 r9 p7 w5 s! u  K4 l
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以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商
9 m. b5 Z# i, t* e服装批发-上海919服装批发基地
2 ?+ z- ]. V$ J4 r张力仪-专业生产张力仪
2 i* C, R# _# L( G- M) S* F服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing( n# e! C* Q/ ~' b! e

) @+ u. e8 ]' ?  C不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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