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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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& O9 y6 R) T3 `# R4 y* TIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................" N5 w8 F: a  ]. O4 a; u

5 [! B5 U8 F) X5 |- K" POK,,,,,,,,,,,,,,,,,,,,WAIT....................9 ]7 o( i0 q' Z0 o8 d

4 G& p( L4 D2 h2 L. cISSUE TWO:FIDO.......
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" ?7 T% L0 Z9 [* @+ RIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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$ z% W/ x9 \0 n7 R2 ^Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.1 Z( @# N( S$ W8 w3 h# K6 j$ Y, V
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.  H6 v" X2 g. r, c9 G( F

6 J9 i  R7 f( ?+ i1 |. g- K' KISSUE THREE:UPS9 Y- v$ a: i& w
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.9 R; z+ k5 A: R% ?0 x
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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+ Y4 Y& H& |" |2 J9 PTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!% S1 Y8 j- ~1 Y& r- I( q
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO
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3 B+ Y1 q1 w0 L# E4 @BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!+ J- |9 j8 K' R+ J3 a) \

5 E3 w( I) x3 p2 ^- HI really learn so much NEW today...................
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% t! u+ L. [6 _/ I8 L0 eHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。& s$ t6 ?1 c8 I- u- C& F1 `# b0 G( M
所有UPS的良好時間規定,在這邊都不管用。4 F0 d- n, G0 i0 W+ H. ]" n# o8 B
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
4 G" A6 A% \" b9 p剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
* m1 N2 E1 Q4 {: H; ]2 O也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!; C  x8 W1 H" ^5 R
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator8 b  t: h+ ^% f2 B8 L4 \3 U5 Y
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator; F8 t! l2 w( \+ U. Z! o1 j
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況2 x. I# v* Y* ^! E4 U
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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3 u4 {+ ^7 k2 K' G8 r  K0 C最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
$ ]/ z- w! P" p# @' @3 H(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。6 ]: F' a" f8 h5 `! q" ^
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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3 p! e. f9 u4 u& p, i5 n$ p在那時候我瞭解到一件事情+ n8 ~/ h& f  P) U" F
就是這邊的郵寄服務是一個nightmare" b# q; m2 h( r! K
這件事情,應該大家都有經驗吧!: a2 R+ n- D- ~
對我來說,這是在Ft. Mcmurray最不好的經驗了!# L% n$ S' \$ n2 u
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!! r8 Q6 C9 d3 S1 I9 G
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
0 W$ V8 Q! l" ^4 j. l所以我還是選擇天天笑的過日子好了! 0 p' B/ I9 F% I+ {7 S
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe: t: f! c  p8 v' ?/ `3 ?2 @2 `
take it easy
' ]( b# M9 W4 |' A4 zlife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
9 X2 c1 i/ {0 ~" m' L, JLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了6 [* {' e( \  K; i1 i
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# G, @7 Y9 m/ C7 N" E以速度慢 逐渐被淘汰 -效率低 - Z5 @. y% {  H

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想我们的敬爱想-我们的敬爱的敬礼!6 C7 e- N9 m0 d6 H4 d
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搬场公司-成立最早的优质的上海搬场服务商
% P. f) ^- I4 k; Z& H服装批发-上海919服装批发基地
  d" j8 h% o6 r5 ^8 j# V张力仪-专业生产张力仪
& P7 r8 d7 i0 L; c: _服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing' m& {2 _( \# @( Z0 f
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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