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[招聘信息] Client Services Representative - The Business Link

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发表于 2009-10-1 10:51 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  % K: X& H/ @& e6 l" z+ L

$ f3 d: v) l3 N) R, G5 y2 ~* f& IOur mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.
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We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.
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Position Summary
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•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations   _' B4 |( K0 h0 T
•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings $ |- D" T& K( c! N5 ^5 F1 e; F
•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach 6 M  p  P1 G) ]  y9 U
•        Promoting TBL products and services $ v5 ~& G2 j4 m, c+ |' t& Y$ H2 B
•        Accurately processing sales and performing daily cash balance
6 T* i  M$ v$ i- d•        Providing appropriate paperwork to account payables and receivables
7 _  v7 I$ _8 {•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
5 }5 N) s. q9 y# k9 `, n•        Keeping accurate tracking of client interactions – data entry4 F6 l, j: l$ ^
•        Assisting with administration of the Guest Advisor Program % k* B' Y0 [; A6 v
•        Arranging catering for various meetings
) n! a0 p* p' I* q•        Opening and closing of The Business Link Office 0 f8 T0 I" y# ~! h, y
•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
7 _: J8 ~/ C) G0 X•        Other duties as assigned.
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If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.' l' Z, q" U4 J* U9 S; t

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  Z# ]& i- ?) c- S6 ]: YQualifications. u, a: R: i3 i2 m  y- I# r% Q4 |

9 j( v; n: W9 eEducation and Experience" H) u$ e. B9 q( t7 ?$ N

6 B: w( T" r8 b' N; n) z•        Minimum 2 years of Customer service experience
& W* i$ i; |) ^' C, ]5 ~" s2 p•        Administrative experience including reception, cash register, and scheduling  c9 V$ W, U4 E3 J& ^$ W5 E
•        College Certificate or Diploma in related field.
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Skills
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& Z6 |. _' X$ @7 `$ k- n        Strong work ethic
9 V. }1 C7 {1 Q        Professional, diplomatic and  self-starter
- {+ j. N5 J' A0 c% {, K, M        Strong proficiency in MS Word, Excel, and Outlook
& |8 b6 y4 h  ~: w7 e( s. Q# X        Problem solving skills to define problems and recommend practical solutions
" J7 R' T9 B1 z& k        Ability to effectively communicate and build relationships at all levels of the organization% Y6 |5 R4 G/ `, F" P0 w! i
        Strong organizational skills with multi-tasking abilities
3 D1 B4 k* v: w4 C        Continuous learning is essential to perform job effectively 0 o2 [( M2 H& I8 _
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A combination of education and experience will be considered.& {+ s0 A0 G. W/ E( Z" ?
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The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  
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1 D+ S' L5 ]  \( g! RFinal candidates will be asked to undergo and successfully complete security screening.: o$ x0 L# o3 a, ~
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If this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:2 Z3 g4 `# c, c6 L

1 j  Y, m4 g" l6 fKevin Ramnarine% v9 f; R9 s$ x  E
The Business Link                               
- i! |2 |2 N+ b+ ]9 B( e" h- g100 - 10237 104 Street NW
3 N6 x4 o& U0 Q) }& ?& i: SEdmonton, Alberta
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E-mail: kevin.ramnarine@canadabusiness.ab.ca
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