Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  

9 B  g# [! j  m: h0 MOur mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.

" j7 i2 N" N3 i  h0 N$ C" ?We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.
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Position Summary
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4 |9 f0 W, g1 n•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
* t0 H, b) V- D1 K7 J•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
•        Promoting TBL products and services
•        Accurately processing sales and performing daily cash balance
•        Providing appropriate paperwork to account payables and receivables
2 e3 V& d% H, W! i2 W* _•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
•        Keeping accurate tracking of client interactions – data entry
•        Assisting with administration of the Guest Advisor Program
+ b! x7 t0 N8 P  O% q: |' S•        Arranging catering for various meetings
2 z- O* q0 v8 w9 |& G. \•        Opening and closing of The Business Link Office
; C" h8 f" X# m" R•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
- ~4 p" J" w+ r5 U, g* l2 }( H, O•        Other duties as assigned.


  b& P& ~0 p7 E7 `If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.


Qualifications

Education and Experience

  j: x8 f+ m( e- T8 l•        Minimum 2 years of Customer service experience
% F% h* ~* \7 g8 a  I•        Administrative experience including reception, cash register, and scheduling
  e7 F# s/ x3 Q: r$ j' m•        College Certificate or Diploma in related field.

% p. T$ Y4 ~: a# }+ JSkills
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7 ^$ w8 l6 `$ Y) X; c5 A        Strong work ethic
        Professional, diplomatic and  self-starter
0 o0 d# x+ q( ?        Strong proficiency in MS Word, Excel, and Outlook
        Problem solving skills to define problems and recommend practical solutions
0 X* b) a6 i1 [. ]        Ability to effectively communicate and build relationships at all levels of the organization
        Strong organizational skills with multi-tasking abilities
, Y& h$ M7 n, c; I7 _0 \7 V        Continuous learning is essential to perform job effectively
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1 g, s& i- W/ k; k2 M, _A combination of education and experience will be considered.
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The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  

' K( w5 o1 K8 Q2 v# H: T* \Final candidates will be asked to undergo and successfully complete security screening.
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; y& l: K* |$ Q6 `If this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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; _- s8 Z3 p1 ?, I  F4 p/ EKevin Ramnarine
3 h8 W' ?/ u* o8 WThe Business Link                               
3 N5 w1 v5 J0 S100 - 10237 104 Street NW
: v- C# M* S0 z' C* X6 g" q9 gEdmonton, Alberta
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% D. r) a  b" P; U; ME-mail: kevin.ramnarine@canadabusiness.ab.ca