Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
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Our mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.
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2 y, X& \  M% |9 X- v0 b  b" }- JWe are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.
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5 W$ K2 Y% O( ?. J2 G( q# [Position Summary
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. y( Q% w$ W2 `. ^7 D•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
•        Promoting TBL products and services
•        Accurately processing sales and performing daily cash balance
, X. I( W0 e  p3 a! D•        Providing appropriate paperwork to account payables and receivables
: Q3 n9 }. n$ ~  Y: l* v•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
•        Keeping accurate tracking of client interactions – data entry
9 @# E1 d, f6 M% C2 k$ k•        Assisting with administration of the Guest Advisor Program
# B" ]! Q8 D7 I7 N  p' @1 ~- x& o& q•        Arranging catering for various meetings
•        Opening and closing of The Business Link Office
# R' j; K4 |  N' O  U! l•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
- R' K3 P1 R' l$ {7 O; N9 K•        Other duties as assigned.
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" i$ q. g, f! ~. B+ J- AIf you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.

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. R) p2 Y% l# ]' v5 OQualifications

Education and Experience
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•        Minimum 2 years of Customer service experience
•        Administrative experience including reception, cash register, and scheduling
2 B; @* [0 L- l8 {•        College Certificate or Diploma in related field.
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$ ^8 ^3 G4 H* M, S1 xSkills
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        Strong work ethic
        Professional, diplomatic and  self-starter
! O! u( p" K8 G. W7 i0 G/ V# d        Strong proficiency in MS Word, Excel, and Outlook
" K. E# \+ H$ R7 S( F: t  k        Problem solving skills to define problems and recommend practical solutions
/ Q' u1 T3 f* F% ^3 D        Ability to effectively communicate and build relationships at all levels of the organization
) R* j" @: F' f" A& y+ N+ h/ c        Strong organizational skills with multi-tasking abilities
        Continuous learning is essential to perform job effectively
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A combination of education and experience will be considered.

& B6 E! t9 C! f* d& zThe Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  
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Final candidates will be asked to undergo and successfully complete security screening.

" q  b9 f& X5 e% n3 W  ~( s6 qIf this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:

Kevin Ramnarine
The Business Link                               
100 - 10237 104 Street NW
9 q8 I) Q8 w# W) kEdmonton, Alberta
T5J 1B1
E-mail: kevin.ramnarine@canadabusiness.ab.ca