Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
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Our mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.
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5 |0 O  M/ r: n- h! ]3 C0 G3 N; SWe are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

Position Summary
$ R; ~7 `( c1 u! w" N
•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
* b* u* i( V0 M( }8 m; P+ P" O6 f! q•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
•        Promoting TBL products and services
* B' n( a9 h8 ^5 J7 O1 ~•        Accurately processing sales and performing daily cash balance
•        Providing appropriate paperwork to account payables and receivables
•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
/ P7 Y3 \" U9 E* b•        Keeping accurate tracking of client interactions – data entry
, h4 F  p. _7 B( O' D•        Assisting with administration of the Guest Advisor Program
/ D, `) v( x& ^; ]; x8 t* g4 @•        Arranging catering for various meetings
•        Opening and closing of The Business Link Office
•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
•        Other duties as assigned.
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If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.
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Qualifications

Education and Experience

•        Minimum 2 years of Customer service experience
0 e2 {5 M  q/ M5 a+ _5 z" H7 l•        Administrative experience including reception, cash register, and scheduling
2 b) f5 m2 _- ]% J•        College Certificate or Diploma in related field.
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Skills

        Strong work ethic
) h! b+ b" [5 B( v5 y. X; |7 O        Professional, diplomatic and  self-starter
# Z. H3 j: l# N4 E0 W3 h        Strong proficiency in MS Word, Excel, and Outlook
' c: [6 d* B8 C( @1 g' @        Problem solving skills to define problems and recommend practical solutions
- {8 `. d& _  E* c2 g' H! V        Ability to effectively communicate and build relationships at all levels of the organization
: W$ W* S& u% e9 q. j  A        Strong organizational skills with multi-tasking abilities
        Continuous learning is essential to perform job effectively

A combination of education and experience will be considered.

* C- I9 }' l) X5 @The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  
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Final candidates will be asked to undergo and successfully complete security screening.

; u) m) @# _0 r* }, HIf this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:

( i3 y. X. z# b6 LKevin Ramnarine
5 h* y' v4 z+ {( e" K) x/ GThe Business Link                               
100 - 10237 104 Street NW
0 p& N( B1 x1 }/ y. OEdmonton, Alberta
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1 _" @7 k- c4 X1 ?' Z5 Q+ lE-mail: kevin.ramnarine@canadabusiness.ab.ca