Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  

, j  X$ T' X! l. R+ r0 ^Our mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.

  J' V1 D" E  i9 [! D$ f' XWe are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

Position Summary

•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
1 N! P7 s6 l! y) T7 N& D- E: |•        Promoting TBL products and services
•        Accurately processing sales and performing daily cash balance
•        Providing appropriate paperwork to account payables and receivables
•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
•        Keeping accurate tracking of client interactions – data entry
1 u5 T: _6 q0 P•        Assisting with administration of the Guest Advisor Program
•        Arranging catering for various meetings
8 Z9 F) J/ X, u5 j# E•        Opening and closing of The Business Link Office
•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
7 p! Y' y! k/ I' F: }7 w•        Other duties as assigned.
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" o" u1 B5 g8 C0 }/ o' a% TIf you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.
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4 I; \) Q2 R9 |8 J3 u* z! hQualifications

% {  j& r& `! DEducation and Experience

•        Minimum 2 years of Customer service experience
•        Administrative experience including reception, cash register, and scheduling
•        College Certificate or Diploma in related field.

# M% u8 K  o' V( ]Skills

3 V1 I6 @+ G4 H! m; e) u0 b        Strong work ethic
! x( `  a: y6 V  Z        Professional, diplomatic and  self-starter
        Strong proficiency in MS Word, Excel, and Outlook
" e$ @# F' |4 b6 G) V4 ], R        Problem solving skills to define problems and recommend practical solutions
        Ability to effectively communicate and build relationships at all levels of the organization
, o5 p2 G9 H$ Q2 k6 D. R/ }        Strong organizational skills with multi-tasking abilities
        Continuous learning is essential to perform job effectively
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. c9 k5 z6 u* x3 KA combination of education and experience will be considered.
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3 F) H4 z% }( Y- y0 xThe Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  
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& |0 g* X/ W0 s, TFinal candidates will be asked to undergo and successfully complete security screening.
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. j$ i$ m6 q, eIf this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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0 @3 ^/ ], H7 BKevin Ramnarine
! q. J+ o9 Z/ T0 @/ |The Business Link                               
7 ~$ J" l1 V6 i( d' `% ?100 - 10237 104 Street NW
Edmonton, Alberta
T5J 1B1
6 [( `% C+ X4 g. _, P4 C% ?- IE-mail: kevin.ramnarine@canadabusiness.ab.ca