Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  

5 u2 B* ~) b* J3 h) p, U  ?Our mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.
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5 ]7 p& X. t- o8 N* {, r/ z% JWe are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

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•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
4 z4 w# C# p1 f•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
2 i$ o8 I: T8 {2 Q% |! `: f•        Promoting TBL products and services
9 m) _" f& e6 ^! v+ t5 S# X•        Accurately processing sales and performing daily cash balance
) t; Z! z9 D3 b% N% ?•        Providing appropriate paperwork to account payables and receivables
•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
•        Keeping accurate tracking of client interactions – data entry
•        Assisting with administration of the Guest Advisor Program
! n& v: h3 p& V+ }" E% S•        Arranging catering for various meetings
& k& m& q/ p( u# j1 D* w, f6 K3 G•        Opening and closing of The Business Link Office
•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
•        Other duties as assigned.

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If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.

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Qualifications

Education and Experience
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+ X3 a/ X# C3 K•        Minimum 2 years of Customer service experience
$ n6 N9 m  x' T' A6 I•        Administrative experience including reception, cash register, and scheduling
- ~8 w) i* e# V( P0 }( P•        College Certificate or Diploma in related field.
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Skills
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: j) r& L1 F" R" d        Strong work ethic
        Professional, diplomatic and  self-starter
& o3 R& a# ]% |  j1 f( |        Strong proficiency in MS Word, Excel, and Outlook
0 h% [3 r6 n( L; q$ p$ Q# f6 J, P        Problem solving skills to define problems and recommend practical solutions
        Ability to effectively communicate and build relationships at all levels of the organization
# w' L# u6 E9 L6 @7 y$ \* m/ H5 c        Strong organizational skills with multi-tasking abilities
        Continuous learning is essential to perform job effectively
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; X1 ^; l7 D$ f" N' X" G' C) bA combination of education and experience will be considered.

/ ?9 n+ X; L8 j" Q' KThe Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  

: y. L! k9 D" {/ VFinal candidates will be asked to undergo and successfully complete security screening.

2 r1 C$ m1 G6 D  K/ vIf this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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" k8 }1 V4 ?1 I8 Z- IKevin Ramnarine
% S* a# B4 B* ]4 a- t& ~" T- pThe Business Link                               
' c$ x; h' X+ q7 u6 o100 - 10237 104 Street NW
Edmonton, Alberta
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* f. f! ?, W0 a6 EE-mail: kevin.ramnarine@canadabusiness.ab.ca