Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  

3 E8 X! B+ P4 K! A& K& z9 ~Our mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.

; [: K% s$ i/ R/ f/ q: @$ wWe are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.
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Position Summary
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•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
4 x- O. X" F$ e, {' W6 j1 w•        Promoting TBL products and services
•        Accurately processing sales and performing daily cash balance
•        Providing appropriate paperwork to account payables and receivables
•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
•        Keeping accurate tracking of client interactions – data entry
7 i3 n# a! I+ t+ d+ |# J( T5 q•        Assisting with administration of the Guest Advisor Program
•        Arranging catering for various meetings
•        Opening and closing of The Business Link Office
1 z' n4 W7 p3 @1 a1 F4 ^•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
, M0 F% o* t' c. Z4 J8 `•        Other duties as assigned.
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If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.
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  E  e; L2 l( l7 B' X$ Y; xQualifications
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  X# ?$ S8 O% O7 c' FEducation and Experience
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•        Minimum 2 years of Customer service experience
! J0 u4 O6 i. ~3 N" Z) H•        Administrative experience including reception, cash register, and scheduling
•        College Certificate or Diploma in related field.
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Skills
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1 H9 f/ C* j1 ~$ G        Strong work ethic
! I& \! f% h# Q2 Z        Professional, diplomatic and  self-starter
        Strong proficiency in MS Word, Excel, and Outlook
$ Z# e( W. D( Q) \# q; ^        Problem solving skills to define problems and recommend practical solutions
. }0 u: y/ Q. R        Ability to effectively communicate and build relationships at all levels of the organization
        Strong organizational skills with multi-tasking abilities
        Continuous learning is essential to perform job effectively
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A combination of education and experience will be considered.
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; r- b# T- n( l% Q4 n+ a2 j- AThe Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  

Final candidates will be asked to undergo and successfully complete security screening.
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9 x. A+ w/ e% e+ a9 mIf this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:

Kevin Ramnarine
" u1 ?0 e; O; |5 g$ hThe Business Link                               
100 - 10237 104 Street NW
0 [) ~/ q) r0 U4 [) c) jEdmonton, Alberta
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* @; Y7 A  C( J/ |3 h/ @E-mail: kevin.ramnarine@canadabusiness.ab.ca