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丰田承认换踏板不一定能全部解决加速问题
; e% H0 E% X+ X; CBy LARRY MARGASAK and KEN THOMAS
( y8 {7 `5 |) L& Q ]Washington (AP) -- The president of Toyota's U.S.8 w1 d. J' k$ H7 \5 W
operations acknowledged to skeptical lawmakers on Tuesday that
1 v( |* G3 w' c( I* |! y) \& h& y8 Hthe company's recalls of millions of its cars may "not totally"1 m+ L0 V6 u& X/ O+ u, M) n
solve the problem of sudden and dangerous acceleration.
) C. u& O6 k. k. w"We are vigilant and we continue to look for potential+ [0 I7 B8 b7 P+ H% @3 g
causes," Toyota's James Lentz told a congressional panel.
( L" N: B! i) w0 Q( r) D/ [However, he repeated his company's position that unexpected
" W( J% x8 @" m0 Nacceleration in some of the company's most popular cars and W2 ^- Z; d3 j( @2 H2 T; b8 i' a
trucks was caused by one of two problems -- misplaced floor4 y7 U; l( o+ N, O1 i3 F0 {
mats and sticking accelerator pedals.- }, g6 m2 x1 V/ O; \
He insisted electronic systems connected to the gas pedal( f. J- G" T$ ~" p
and fuel line did not contribute to the problem, drawing sharp
# ~5 F4 h5 L3 d. ncriticism from lawmakers who said such a possibility should be d$ f" x. C$ w" W% N
further explored -- and from a tearful woman driver who could
4 g7 L- {8 N8 Z, Mnot stop her runaway Lexus.' x: z m8 ^3 ^
"Shame on you, Toyota," Rhonda Smith, of Sevierville,
( z* K: P$ p% k5 s+ OTenn., said at a congressional hearing. Then she added a second [4 u" ?% B8 b* l9 |: u! @" z7 S
"shame on you" directed at federal highway safety regulators." r" B0 M" S! S$ Z- u" L8 r! j
Texas Republican Rep. Joe Barton cautioned his colleagues9 [1 a' r+ h; k
early in the hearing against conducting a "witch hunt" and said3 w' R/ w$ g) u* g7 J2 c) U
"We don't want to just assume automatically that Toyota has
`$ d# q. T' S' Udone something wrong and has tried to cover it up." But midway
& U; E( _1 {, hthrough Lentz's testimony, Barton said of Toyota's1 ^" _6 c) Z$ M8 [2 R- J: O. h
investigation of the problems: "In my opinion, it's a sham."
8 O9 S" D- s2 U5 y4 iLentz said the company had not completely ruled out an4 U# z8 ^/ d B- X% C7 B
electronics malfunction and was still investigating causes of5 {+ a" L( o; k8 A, _
the sudden acceleration. Still, "We have not found a
: q$ }4 g8 c- |( b8 u( ?malfunction" in the electronics of any of the cars at issue, he5 i! p4 y' F1 j! b
said.
+ \4 q# K: p$ b5 c: s2 rAs to Smith's harrowing story, "I'm embarrassed for what
; J$ ?4 D2 X5 r) l# X4 k! Whappened," Lentz said. "I want her and her husband to feel safe5 B8 I4 M/ s: m' A' b. M' S
about driving our products," Lentz said.8 T3 o i! s2 @* {
Three congressional panels are investigating Toyota's; G) l9 }# E- T' H6 I
problems, which affect a huge number of Americans. Toyota has8 M& `: t M* x7 `$ ^
recalled some 8.5 million vehicles worldwide -- more than 6
& ]" R9 L, A8 U' N4 cmillion in the United States -- since last fall because of" P: G* f6 }% A% _4 N7 p
unintended acceleration problems in multiple models and braking' Z2 r9 e) b2 I
issues in the Prius hybrid. It is also investigating steering7 o& Y1 V8 W' D7 ^* L2 s
concerns in Corollas. People with Toyotas have complained of
: C5 N/ p: w( Vtheir vehicles speeding out of control despite efforts to slow
0 p: x, _ Z0 G7 o* j" B9 odown, sometimes resulting in deadly crashes. The government has! {! `, p: z- H- I/ e4 m/ l& J2 q
received complaints of 34 deaths linked to sudden acceleration
# H$ z7 \0 i k; @- P. lof Toyota vehicles since 2000.
2 X! b/ u: V, q4 _Lentz, who choked up while discussing the death of his own9 k) i# n$ J0 {+ J
brother more than 20 years ago in a car accident, said he0 g6 `' h- n( M8 D
understood the pain.- j9 r0 I- K" H+ q
"I know what those families go through," he said.
- }2 j# Q' e L4 vLentz has said in the past that he was confident Toyota's
' g2 j2 W3 i7 m S9 l' a, m" jfixes on the recalled vehicles would correct the problems. V- H& r! Y [/ L; H! }
But when pressed by Energy and Commerce Committee Chairman
0 m3 H, T4 R0 \2 oHenry Waxman, D-Calif., on whether the two recalls Toyota put
3 ?4 R! l2 }# ~! ]* h" Z8 win place to deal with the issue would completely solve it," e% Y6 n* L+ l% g/ S1 R
Lentz replied: "Not totally."/ ? u3 W9 a/ ` G7 l y' x
Still, he said chances of unintended accelerations were/ |7 {. i7 j0 y2 @
"very, very slim" once the recall was complete. Lentz also said
; i3 I- P! b" D UToyota was putting in new brakes that can override the gas
* p& h4 u" a3 ipedal on almost all of its new vehicles and a majority of its, T- i) m" u# R/ \% H7 I5 q
vehicles already on the road.- T N+ R- J) \, Y7 M. I, y
Meanwhile, Toyota president Akio Toyoda, who will testify p& Y' U0 [2 y
before a separate panel on Wednesday, said he took "full( o5 A! d) D' s7 m3 C& V& ?6 n0 O
responsibility" for the uncertainty felt by Toyota owners and# {' M7 J5 o1 A
offered his condolences to a San Diego, Calif., family who were o' q- ~, \) u- c3 i
killed in late August, reigniting interest in the problems.) U, [* }5 e; U' P4 z f/ `
"I will do everything in my power to ensure that such a
: _; E7 Z0 S7 G4 F4 d6 jtragedy never happens again," Toyoda said in prepared testimony' y: n c$ g) u" Z
for Wednesday's hearing to the House Government Oversight. u: s' O/ e9 [2 f* k
Committee. "My name is on every car. You have my personal
3 E6 @( P, F+ \3 r/ u7 K' kcommitment that Toyota will work vigorously and unceasingly to
) p7 o( y/ B9 X( }restore the trust of our customers."& @! x5 U- [( E* }
Lawmakers heard a brief, but riveting, deion from
) N# c3 b& _9 @; r' ^+ r! tSmith, the Tennessee woman whose Toyota-made Lexus suddenly" `" {% S9 }7 [9 b
zoomed to 100 miles per hour as she tried to get it to stop --8 W6 C. q7 u- s, R( E- _- `, A
shifting to neutral, trying to throw the car into reverse and
4 b1 ]7 w. n9 O/ C/ c4 N' Z* L: j* {hitting the emergency brake. Finally, her car slowed enough
$ j& d1 X- R& S% R6 P8 r) _4 \( Jthat she was able to pull it off the road onto the median and( B" w8 A }: e' [3 c
turn off the engine.$ m c4 H: ]: x
Fighting back tears, she described her nightmare ride of
, ?. o' d% z! q1 S& G! M1 O* cOctober 2006, calling it "a near death experience."% e: e" g: U' k
"After six miles, God intervened" and slowed the car, she* r; E1 E( w& N6 b: U8 G6 v0 ^
said. She added that it took a long time for Toyota to respond
$ L# R8 v' q! }" Q- z" z3 bto her complaints.
; x' q$ ~, f. N$ JIn an often contentious full day of testimony, lawmakers' a, `1 [* K; j7 |# g9 w: @ x. `* e" p
returned again and again to the question of whether electronic
5 V! u1 `" {$ A" H8 d; Fmalfunctions may have contributed to the speeding cars.3 V5 @- l5 D* ?4 p+ }7 ~
"We are confident that no problems exist with the electric
6 o3 X t: p) d9 N$ D, e4 @throttle control system in our vehicles," Lentz said. He cited
" {/ n# c) r' E9 ?"fail-safe mechanisms" in the cars that were designed to shut1 Q+ O0 T4 ^9 x2 H) f
off or reduce engine power "in the event of a system failure."
; F% c. Z6 G6 M( _Transportation Secretary Ray LaHood told the panel in
Z$ v* z+ Q" rprepared testimony that possible electronics problems were
/ H8 p! `$ X, p2 ]- lbeing looked into by his agency. He said the company's recalls( B0 {( i' N9 S* x/ `! `
were important steps but "we don't maintain that they answer
# |7 l A0 |: G! wevery question."
+ T& V( q2 M+ T% U. v& \Toyota hired a consulting firm to analyze whether
0 Q/ |' @2 V' |# K- j! X$ [3 Xelectronic problems could cause unintended acceleration. The
* d/ J$ z7 d& }: Ffirm, Exponent Inc., found no link between the two. But0 b6 O8 k) _+ F l5 |
committee investigators said the testing studied only a small
" z2 C; Q9 R; Hnumber of vehicles
! d5 ~# r0 W' E' w# p4 ^6 P$ T, hTracking down an electrical problem can be far more; U6 i; Q, k" w8 d1 {% T
difficult, expensive and time-consuming than finding a
; Y. m' V* `4 H+ p( Mmechanical problem. Electrical problems can have more than one
# B0 B5 V5 j. d" Q6 Rsource, and they can come from inside or outside the car.. K- |5 N, B. s& P4 O
Mechanical problems often leave clues such as physical damage,
0 D$ o& s( L- jwhere electronic troubles can be hidden in software or leave no
9 j& R" w% r9 T/ Z, {8 {5 Etrace at all.
7 \% g% H3 r* d3 N1 ^# m: jHouse investigators who reviewed Toyota's customer call5 J& \/ \8 U( @
database found that 70 percent of the complaints of sudden
- {4 x0 N: D& V5 s4 Macceleration were for vehicles that are not subject to the
% \2 d* }9 U- l* x; ^+ l; \, Precalls over floor mats or sticky pedals.
' J) H$ J8 ^- r+ p; hRep. Bart Stupak, D-Mich., chairman of the subcommittee,8 g" M4 q1 S3 h# f! [& l
said Toyota "misled the American public by saying that they and! G- [' X. B! _8 A3 ^
other independent sources had thoroughly analyzed the
! ?0 G: f& p( R k# C% d( gelectronics systems and eliminated electronics as a possible
1 _; ^ r3 U; M! f7 {cause of sudden unintended acceleration when, in fact, the only
2 w( W* v, E8 q9 v' s' E( ~0 isuch review was a flawed study conducted by a company retained2 T/ H* B+ ?; V+ X: P
by Toyota's lawyers."
5 b1 o/ }1 y% }" [Lentz apologized anew for the company's slow handling of% q: ]- y% i8 e. ]( E: l% b
problems. "We have not lived up to the high standards our
. x' N3 y1 i. q7 A4 C3 M6 Ecustomers and the public have come to expect from Toyota," he
' `0 T( }* @2 Z9 }2 F( q" i7 esaid.
% d4 ?) @' ?; s"Put simply, it has taken us too long to come to grips with
: y' H) {- V0 } Ja rare but serious set of safety issues, despite all of our1 w6 V7 a* x; U3 \1 I
good faith efforts," said Lentz, president and chief operating8 J# `8 l/ }* o/ F
officer of Toyota Motor Sales USA. Inc.3 I% \; i4 Q4 R* a6 F
Separately, among hundreds of Toyota dealers lobbying! I; D8 P( A, {( [4 s; ~+ O; v
members of Congress Tuesday, there seemed to be widespread) ]/ _/ g, M. Y: @2 M, N" O' z
rancor toward a federal government they view as picking on the$ g2 N8 H0 Q/ g9 ~; S
automaker, at least in part because of the government's
- U a- C. f( F* u& {: Minvestment of billions of dollars in General Motors and3 H9 J; J4 W, F; i1 W. C
Chrysler.2 i% a* u! k' B* C
"That's hard for me as a citizen to understand why my tax7 O _2 x9 D5 O' a# E* T/ G
dollars are going in that direction," Paul Atkinson, a& [& h" A5 w8 Z7 l
Houston-area Toyota dealer, said at a news conference that also- p$ C! y' ~# Q- t7 [ t
served as a pep rally for the visiting dealers. "To compete
/ d7 z( P6 G2 V; `2 ^$ d+ l0 Iwith the government as an individual entrepreneur is pretty
" H' }. I8 v/ R' n) {' Itough."0 }4 M( p( {* w9 u' {0 j
---
' d2 e6 z$ P. ]1 M9 lAssociated Press writers Alan Fram, Stephen Manning and Tom0 C$ F* H- ?& }, F! Z! ?
Raum in Washington and Tom Krisher in Detroit contributed to1 y* ], j- n7 @
this story.
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) w0 y" j3 X% l. q$ _-0- Feb/23/2010 21:04 GMT |
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