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丰田承认换踏板不一定能全部解决加速问题
8 t) K7 d& H9 C8 V4 i fBy LARRY MARGASAK and KEN THOMAS
' Q- V; L w$ CWashington (AP) -- The president of Toyota's U.S. S. T# ?/ t+ E/ j
operations acknowledged to skeptical lawmakers on Tuesday that, u0 {4 T+ \& k3 J
the company's recalls of millions of its cars may "not totally"! S* s; T2 B- n4 j
solve the problem of sudden and dangerous acceleration.1 v: h( I# k7 G$ j
"We are vigilant and we continue to look for potential* a9 d' G& D [ I! V# R* Y% N( G+ r
causes," Toyota's James Lentz told a congressional panel.. ]% [# a- p: N- p$ o3 [
However, he repeated his company's position that unexpected
0 x/ e# ^! i; |' dacceleration in some of the company's most popular cars and
1 _; u$ G8 `( { @1 M; \trucks was caused by one of two problems -- misplaced floor8 G" W" A6 W0 G8 }7 H R
mats and sticking accelerator pedals.: ` j% W) @6 O
He insisted electronic systems connected to the gas pedal) g, ~5 Y6 T5 y: e4 O
and fuel line did not contribute to the problem, drawing sharp( F2 S5 L, Y; E2 V# Z; G& X% K
criticism from lawmakers who said such a possibility should be' r$ u( R1 `, F3 O2 g) G5 P
further explored -- and from a tearful woman driver who could8 }: i) v. ^5 v% g, O3 q/ I
not stop her runaway Lexus.4 H& p! K" U; q* _# v+ o
"Shame on you, Toyota," Rhonda Smith, of Sevierville,
: N; w" ]; b. l! KTenn., said at a congressional hearing. Then she added a second) G/ D0 D/ X' Z7 A0 M: x3 {
"shame on you" directed at federal highway safety regulators.: k* i& V4 J. i+ C( p
Texas Republican Rep. Joe Barton cautioned his colleagues6 O# K7 U3 n. M. k6 ?# a
early in the hearing against conducting a "witch hunt" and said" N1 m+ \* l2 c1 r* E9 w% M! r6 g
"We don't want to just assume automatically that Toyota has
" ?/ c' ?/ q5 |. j% gdone something wrong and has tried to cover it up." But midway: R+ `$ }- U- J& {( E+ w
through Lentz's testimony, Barton said of Toyota's+ u0 R5 g. U* m) R; Z
investigation of the problems: "In my opinion, it's a sham.") D) j( H. @9 L$ K8 z0 t2 B
Lentz said the company had not completely ruled out an
+ I( y4 l* r. C. [* [/ v5 Nelectronics malfunction and was still investigating causes of
1 K0 E7 @! {5 Vthe sudden acceleration. Still, "We have not found a
# A( S9 Z$ V1 ]# D: t" Amalfunction" in the electronics of any of the cars at issue, he
" j, S: `# W. psaid.9 D4 O' ^2 y4 ?+ K. q$ C
As to Smith's harrowing story, "I'm embarrassed for what+ w" K5 M! N) H1 F6 _% ?+ A8 l+ J: T
happened," Lentz said. "I want her and her husband to feel safe2 a8 E3 v) \) g1 t4 Q
about driving our products," Lentz said.# h; g I z" V; `% U. u- F
Three congressional panels are investigating Toyota's
' s% N% w' @/ r' w D& U# F2 {problems, which affect a huge number of Americans. Toyota has9 k0 `$ v& |+ R$ F; v' e
recalled some 8.5 million vehicles worldwide -- more than 6
- X! b& k' z1 ^' c3 Omillion in the United States -- since last fall because of
]8 L9 L6 _& b( t# g, qunintended acceleration problems in multiple models and braking
! Z$ o, D# X) l+ O. s, eissues in the Prius hybrid. It is also investigating steering
$ ^3 A! A7 u" E) J9 j) oconcerns in Corollas. People with Toyotas have complained of
" t I( ^$ H( Q3 p8 F P3 X6 ytheir vehicles speeding out of control despite efforts to slow' T8 L& W' }& s5 H0 b
down, sometimes resulting in deadly crashes. The government has$ I- X% J% y# O
received complaints of 34 deaths linked to sudden acceleration
- t1 w3 p) y9 O9 H wof Toyota vehicles since 2000.
8 S$ t1 d& B1 ~Lentz, who choked up while discussing the death of his own* p* a# D# t& V6 O( S8 e
brother more than 20 years ago in a car accident, said he! y7 o [7 u7 |, y+ H) t8 ~$ m
understood the pain.: x4 f7 `( z: E5 o
"I know what those families go through," he said.
2 U. C- G: G# `Lentz has said in the past that he was confident Toyota's
0 s' p% Y, K* X* C2 c5 wfixes on the recalled vehicles would correct the problems.
" D1 { }1 k1 @* Z0 ]But when pressed by Energy and Commerce Committee Chairman# Q( R! k# n+ m. t" B1 R- F2 j1 c8 f
Henry Waxman, D-Calif., on whether the two recalls Toyota put
7 W7 T/ K9 a3 U# U* U% Q( e: Y; Cin place to deal with the issue would completely solve it,
, K% k' _- w' P* LLentz replied: "Not totally."$ J" I* F0 q% z( ?$ X0 [; n
Still, he said chances of unintended accelerations were) M; b7 ?# `' o% a) V
"very, very slim" once the recall was complete. Lentz also said
" n' O+ |& w: N' u) uToyota was putting in new brakes that can override the gas
4 t9 q: V3 _2 ^pedal on almost all of its new vehicles and a majority of its
3 X3 T5 B- ?; D z4 S* U1 R0 ~vehicles already on the road.
0 p9 b& j0 Z" aMeanwhile, Toyota president Akio Toyoda, who will testify/ i! I J" n# q; r
before a separate panel on Wednesday, said he took "full) Z! } J2 d; D) K4 ]; u0 {
responsibility" for the uncertainty felt by Toyota owners and; B6 Y9 Q3 z% U: @' U( C
offered his condolences to a San Diego, Calif., family who were/ n( n, s. h: |1 C' B& c$ H4 W) ?
killed in late August, reigniting interest in the problems.
8 N8 a0 X1 s3 N$ {"I will do everything in my power to ensure that such a4 I* B- d8 T" A4 a! ]$ V
tragedy never happens again," Toyoda said in prepared testimony# N& v. O& O$ f2 |7 P
for Wednesday's hearing to the House Government Oversight
' B0 d5 e9 S0 a6 y9 G$ i: ]8 ^Committee. "My name is on every car. You have my personal
9 N! L. j) ?: Gcommitment that Toyota will work vigorously and unceasingly to
% Y; b2 U7 w9 a* B% o+ v7 q# f9 s/ Vrestore the trust of our customers." N9 R2 [% k1 g$ x! V3 r i5 M2 X
Lawmakers heard a brief, but riveting, deion from
6 H {8 o) ]- o) SSmith, the Tennessee woman whose Toyota-made Lexus suddenly) ^% d# F" i) ]' O3 ^: B, b0 ~) c" M+ L
zoomed to 100 miles per hour as she tried to get it to stop --
+ i* l# M5 K( w+ W( M: ushifting to neutral, trying to throw the car into reverse and
! v, t9 S8 K4 F4 ghitting the emergency brake. Finally, her car slowed enough
5 D/ a W0 Z. }% i& s1 lthat she was able to pull it off the road onto the median and
6 g" r7 A& a5 x/ f8 zturn off the engine.
+ O% n! h1 [9 c3 ?) L' kFighting back tears, she described her nightmare ride of% [! K/ X0 |* D+ i2 @& L
October 2006, calling it "a near death experience."; \8 k! o2 }3 O8 Q8 G
"After six miles, God intervened" and slowed the car, she
- P& U2 u$ m" {: V/ P9 Nsaid. She added that it took a long time for Toyota to respond9 W) z7 ?% J& _2 s% S1 P: p! m2 m
to her complaints.( i5 q `; l: _$ l/ g( x( g
In an often contentious full day of testimony, lawmakers
" b4 W- ` n$ }3 _+ d7 S$ xreturned again and again to the question of whether electronic0 D ?# q/ V$ V" b2 ?
malfunctions may have contributed to the speeding cars.1 Y' Y/ K: E* M& B2 Y" c& N, v
"We are confident that no problems exist with the electric
9 {6 l% }- f( u6 g# H/ B9 |throttle control system in our vehicles," Lentz said. He cited
6 Q6 d5 ^) X% F4 j"fail-safe mechanisms" in the cars that were designed to shut c5 a. X {. {! \0 @% _
off or reduce engine power "in the event of a system failure."0 K9 `/ l! r$ L6 ]0 m, l U8 g
Transportation Secretary Ray LaHood told the panel in- s1 l2 N, e! V: h) p
prepared testimony that possible electronics problems were* r! @7 J$ Q) b
being looked into by his agency. He said the company's recalls
5 `/ z4 {7 g7 O" [2 lwere important steps but "we don't maintain that they answer* O$ ]( e1 A6 a7 G# e- ?" _/ b
every question."& r0 C, x* \) K1 l7 d7 l0 @
Toyota hired a consulting firm to analyze whether; e0 Q; M2 i; ^2 X9 p3 v/ u8 W
electronic problems could cause unintended acceleration. The3 }: _' P6 h3 Z2 j) B4 i8 J
firm, Exponent Inc., found no link between the two. But
" G6 s; ~ A1 Y# Ncommittee investigators said the testing studied only a small
$ G% [* P& Y6 C/ {& P7 k1 }2 Anumber of vehicles
+ U0 l0 w% ~% ~% n. d, n5 `Tracking down an electrical problem can be far more9 {4 ]+ J' ~3 a2 W- Z/ V) v5 V
difficult, expensive and time-consuming than finding a
3 f4 B& x1 z3 Q8 g+ x% g9 ^mechanical problem. Electrical problems can have more than one
( I: @ O6 i7 U0 Qsource, and they can come from inside or outside the car.) S9 c, h; c* T8 c9 L
Mechanical problems often leave clues such as physical damage,: H$ ]! |8 Z! k2 _
where electronic troubles can be hidden in software or leave no" N+ D, N- B+ p! c
trace at all.( [ d8 K% ]5 h$ O' Q; c
House investigators who reviewed Toyota's customer call# e% E! e( H' t3 y2 O
database found that 70 percent of the complaints of sudden
- r- f' H) S- \0 ?) ~* K1 F0 `acceleration were for vehicles that are not subject to the" X# f+ N/ c! c, S0 h3 {+ u
recalls over floor mats or sticky pedals.
Q' G3 w, D Y. S, dRep. Bart Stupak, D-Mich., chairman of the subcommittee,& f; k0 } e7 H$ `2 U+ Z- F K
said Toyota "misled the American public by saying that they and
/ n8 `- @" I7 Y) Gother independent sources had thoroughly analyzed the4 X/ I y3 P2 Q# d$ e8 A Z O2 z9 y& u
electronics systems and eliminated electronics as a possible
% ]+ N2 L% m& u ]cause of sudden unintended acceleration when, in fact, the only B; m3 ^: |2 d& m
such review was a flawed study conducted by a company retained
$ n1 e) A! a4 n; S7 Q% q lby Toyota's lawyers.": l2 g- G: x9 S: ~9 c7 p1 J
Lentz apologized anew for the company's slow handling of
7 M$ A% J2 h( Xproblems. "We have not lived up to the high standards our
% Y& c. p* M& \# Lcustomers and the public have come to expect from Toyota," he8 V4 m1 {: E; ^
said.
0 B; X2 k3 M' T( L7 K"Put simply, it has taken us too long to come to grips with
' P% q2 R8 e# j8 j6 va rare but serious set of safety issues, despite all of our* Z" E Y* n) p
good faith efforts," said Lentz, president and chief operating
5 e% g1 \. {+ O" fofficer of Toyota Motor Sales USA. Inc.
$ y& v9 y% w* V( W' G I& NSeparately, among hundreds of Toyota dealers lobbying
; G' Z6 l3 Q; a' B) Nmembers of Congress Tuesday, there seemed to be widespread, H* \ w1 `: s: m0 B
rancor toward a federal government they view as picking on the: e% w" Q( r( _4 M
automaker, at least in part because of the government's. U- d' x6 y# k7 Q
investment of billions of dollars in General Motors and) I$ Z1 A4 Q& c3 x' m" H
Chrysler.
! q* N) E2 V, q8 z$ V8 B"That's hard for me as a citizen to understand why my tax
6 m: E$ |! X( a% L# ` c3 \( qdollars are going in that direction," Paul Atkinson, a
# ?" o/ `" f0 z$ I. K- B' Y$ L. BHouston-area Toyota dealer, said at a news conference that also8 E* i) s- J% U% L, H: ~, c$ n
served as a pep rally for the visiting dealers. "To compete' K2 R6 ~1 m* M. o: Y+ H7 X
with the government as an individual entrepreneur is pretty6 L- N5 J+ C& _
tough."; T! M5 `" k" |2 e; }
---
4 s9 a# e- C6 v( Y/ w* D WAssociated Press writers Alan Fram, Stephen Manning and Tom
2 y e8 o6 N2 Q9 S7 k* GRaum in Washington and Tom Krisher in Detroit contributed to
" `) p( E1 x$ L" J ?this story.0 q7 @7 g: }6 L: P4 ]
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-0- Feb/23/2010 21:04 GMT |
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