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By LARRY MARGASAK and KEN THOMAS/ K9 t' T- |( ~9 o
Washington (AP) -- The president of Toyota's U.S.
$ n7 t, p: X. h9 `! g, Qoperations acknowledged to skeptical lawmakers on Tuesday that
8 n. I$ S" O: R J) }the company's recalls of millions of its cars may "not totally"9 z B; b; h" ?" i2 b6 @
solve the problem of sudden and dangerous acceleration.
. P& V! B6 @$ Y& |5 F"We are vigilant and we continue to look for potential
6 ?. q7 |# y/ b- R7 ^( ~& M/ A* Xcauses," Toyota's James Lentz told a congressional panel.
# S# J; x5 t$ m4 J. M9 e8 xHowever, he repeated his company's position that unexpected2 @! h1 J; u5 }0 l5 W* p" ^
acceleration in some of the company's most popular cars and1 x+ Y, Y# S& N" {& c3 w& W- d
trucks was caused by one of two problems -- misplaced floor
s9 h; _3 s7 |mats and sticking accelerator pedals.8 L: X0 q. |1 o t
He insisted electronic systems connected to the gas pedal
" G$ j6 `/ y0 M! o3 _1 dand fuel line did not contribute to the problem, drawing sharp& p# c: P0 I" v& O
criticism from lawmakers who said such a possibility should be4 O" w% m- G+ n; m
further explored -- and from a tearful woman driver who could! z c* T4 e4 o" E+ S
not stop her runaway Lexus.8 {# _2 K4 a' I$ A" K
"Shame on you, Toyota," Rhonda Smith, of Sevierville,$ L2 H- D7 G/ ^/ v
Tenn., said at a congressional hearing. Then she added a second1 z& ?! y% o5 J3 N( z
"shame on you" directed at federal highway safety regulators.
1 b2 ]/ W. [0 V; W" F# k0 ^4 ^Texas Republican Rep. Joe Barton cautioned his colleagues
j1 {! I. L" v! |( Oearly in the hearing against conducting a "witch hunt" and said
" t$ Q ^3 T0 E) u; W) Z9 J1 }1 U"We don't want to just assume automatically that Toyota has
3 T8 X3 W! r( M [! `9 J1 Ndone something wrong and has tried to cover it up." But midway8 }) h4 L' `9 S. a
through Lentz's testimony, Barton said of Toyota's
+ i, W8 l* |3 X' `4 g- a: minvestigation of the problems: "In my opinion, it's a sham."+ d' l' S% E* ?9 l3 d8 Y5 `
Lentz said the company had not completely ruled out an
7 R" V& i- I& Qelectronics malfunction and was still investigating causes of
: k0 S+ r5 G; X9 Ithe sudden acceleration. Still, "We have not found a
& h7 u7 b' s) T; n9 ~& p$ e3 H8 amalfunction" in the electronics of any of the cars at issue, he
# T7 m6 U6 _' P) p5 N4 U5 I9 osaid.$ E3 y( @2 y5 a* y
As to Smith's harrowing story, "I'm embarrassed for what
+ W" U/ s7 [4 [& t6 rhappened," Lentz said. "I want her and her husband to feel safe' K4 d+ @1 ^* [( b6 ~1 F- G8 `
about driving our products," Lentz said.. Y& H* R2 Z% [ K
Three congressional panels are investigating Toyota's
3 c( h8 d5 K4 R4 j! i0 t6 Wproblems, which affect a huge number of Americans. Toyota has
% ]- R4 g" O, S. p# irecalled some 8.5 million vehicles worldwide -- more than 64 K" ]3 `" |7 |
million in the United States -- since last fall because of( Y4 R( y$ ]6 @
unintended acceleration problems in multiple models and braking/ A4 \' v$ f% K4 J
issues in the Prius hybrid. It is also investigating steering
! m E$ G( \* p* Iconcerns in Corollas. People with Toyotas have complained of5 y0 H# y h4 l! p& A
their vehicles speeding out of control despite efforts to slow
; t% @: d/ v+ Ndown, sometimes resulting in deadly crashes. The government has
/ D* ^3 M* ]1 i. r( j. Yreceived complaints of 34 deaths linked to sudden acceleration! y* Z5 B/ w8 U: k6 M) h
of Toyota vehicles since 2000.
/ h, J7 ^* n7 F! nLentz, who choked up while discussing the death of his own& u# b- M& O. y
brother more than 20 years ago in a car accident, said he! ]- e6 M; T: I8 r; ?" S2 f) R7 h$ \
understood the pain.
$ `) q& G, P5 f"I know what those families go through," he said.8 r5 {; M6 f3 J
Lentz has said in the past that he was confident Toyota's
; a u# o, x, u$ X' \fixes on the recalled vehicles would correct the problems.# i# q# N0 r. E& E) w: t+ d _
But when pressed by Energy and Commerce Committee Chairman
/ v2 T; M* H0 x: lHenry Waxman, D-Calif., on whether the two recalls Toyota put8 J5 Q" s h c
in place to deal with the issue would completely solve it,$ N) L- K7 T$ x
Lentz replied: "Not totally."- v; z6 Y2 Z& |1 f9 J3 K
Still, he said chances of unintended accelerations were
% @4 s! {- d1 X" v1 b"very, very slim" once the recall was complete. Lentz also said
# ^ `5 v. t+ h! J" [ _# C, }7 X6 TToyota was putting in new brakes that can override the gas9 P9 J% F) X6 ?+ d
pedal on almost all of its new vehicles and a majority of its
( l0 s2 w4 m3 d5 { r# Q jvehicles already on the road.- X W; K2 n. d9 K2 Q( Z0 C) M; @
Meanwhile, Toyota president Akio Toyoda, who will testify
X) ]9 t* a' L: f2 ]8 U rbefore a separate panel on Wednesday, said he took "full1 _% ?. j7 H# H
responsibility" for the uncertainty felt by Toyota owners and
% k8 f( Z: j( v( K: M" E' C; Y poffered his condolences to a San Diego, Calif., family who were7 ^/ u8 D7 F6 j u2 {
killed in late August, reigniting interest in the problems.
8 ?* I. W1 J& d H' d2 n3 h"I will do everything in my power to ensure that such a
' U9 p: R N! @1 P% [$ Y- B0 J( Gtragedy never happens again," Toyoda said in prepared testimony/ G( x; C' s- t8 [) m
for Wednesday's hearing to the House Government Oversight; e d, j; M! @* m: _" o5 m
Committee. "My name is on every car. You have my personal
3 \; ~* t' t1 e* Q$ W) T/ U) hcommitment that Toyota will work vigorously and unceasingly to5 Z: [; O, v$ Q
restore the trust of our customers."
( Q9 o( n8 m, t, u' J5 xLawmakers heard a brief, but riveting, deion from
1 t e0 p" T& `: D. }. QSmith, the Tennessee woman whose Toyota-made Lexus suddenly4 s5 I+ Y- N* ~' y- C0 ]
zoomed to 100 miles per hour as she tried to get it to stop --
) y' T& e6 Y2 jshifting to neutral, trying to throw the car into reverse and
$ ~- v) s% r5 o/ v+ E# lhitting the emergency brake. Finally, her car slowed enough" {8 K6 d/ ^- X7 e
that she was able to pull it off the road onto the median and
8 }7 ^$ T. Z# g, Z7 p) Tturn off the engine.8 n9 c& ^) S- K& a% P
Fighting back tears, she described her nightmare ride of' P: S0 n$ g& X. s
October 2006, calling it "a near death experience."
+ x. L( e' T) ^& `+ a9 W"After six miles, God intervened" and slowed the car, she, u9 }) c1 R) B( L: M
said. She added that it took a long time for Toyota to respond
! ]; R+ U4 }% u, v8 Fto her complaints.: N W7 P- e( c, z2 h0 y3 ~
In an often contentious full day of testimony, lawmakers
8 ^9 }- s/ E- Y& u2 T" R' t- M- }; oreturned again and again to the question of whether electronic& C8 ?, I; h8 G: C% T* R. F
malfunctions may have contributed to the speeding cars.5 R5 v+ v W& ]; O$ N' r0 B
"We are confident that no problems exist with the electric# O# t6 c" D) r0 [) K
throttle control system in our vehicles," Lentz said. He cited/ `5 {' I. {1 v, b
"fail-safe mechanisms" in the cars that were designed to shut
3 l' N D9 h* y' noff or reduce engine power "in the event of a system failure."
* J! T. g# [6 F7 q, M3 VTransportation Secretary Ray LaHood told the panel in n9 u: e* E$ m: C
prepared testimony that possible electronics problems were
' }) A7 {0 y- abeing looked into by his agency. He said the company's recalls% T- q; j& V+ a; B q
were important steps but "we don't maintain that they answer
( a/ B. Q( B7 d! Mevery question."
( r; J! l- x2 |4 K% T) D2 v: s) _Toyota hired a consulting firm to analyze whether8 B5 b% n$ d8 x7 |( S, V( T' B, Q
electronic problems could cause unintended acceleration. The
, M9 b( U' o% N% Vfirm, Exponent Inc., found no link between the two. But
# ~& W3 D7 F: `committee investigators said the testing studied only a small
5 {7 o) d) v6 @number of vehicles8 p! ]8 ?$ k s j
Tracking down an electrical problem can be far more+ }7 v6 a/ l. w; N* K9 z+ K
difficult, expensive and time-consuming than finding a
# ?6 }4 x0 s0 I0 D8 k3 J9 D* kmechanical problem. Electrical problems can have more than one
' y* C7 m* x$ S; D- ?source, and they can come from inside or outside the car.
9 |+ |+ }. n' ^! p* d, d% e8 xMechanical problems often leave clues such as physical damage,
# Z) r3 ?7 Q7 F$ Vwhere electronic troubles can be hidden in software or leave no+ s5 @* P$ _' p. x6 X$ Q
trace at all.
1 B, @: g, _7 ^8 E0 WHouse investigators who reviewed Toyota's customer call s( d3 ^' U. E/ i2 O
database found that 70 percent of the complaints of sudden
& C( g# e# s, n1 l- pacceleration were for vehicles that are not subject to the1 ~4 G% G$ \& D7 R2 T
recalls over floor mats or sticky pedals.
$ i, B/ h2 _& ]5 cRep. Bart Stupak, D-Mich., chairman of the subcommittee,
, x; A( C6 Y" Osaid Toyota "misled the American public by saying that they and
( `* S3 b! R( c# |4 u6 uother independent sources had thoroughly analyzed the4 x4 s6 d) h# r2 q, _
electronics systems and eliminated electronics as a possible
# Z8 H8 Q: W- ~! B1 H5 ?' p4 gcause of sudden unintended acceleration when, in fact, the only! |# P0 g& Y; ^- t( d2 f( I
such review was a flawed study conducted by a company retained
2 K" A- |' E* W+ F* w- H6 j" ~by Toyota's lawyers."
- T- ?' x7 C/ h0 y4 mLentz apologized anew for the company's slow handling of
8 c' K; a) e8 p, g8 _problems. "We have not lived up to the high standards our
7 J8 D i8 p( @ x% Rcustomers and the public have come to expect from Toyota," he0 V6 q5 ]% v* N) |7 a0 x
said.
# u$ }2 i ^* ^* E& V"Put simply, it has taken us too long to come to grips with
/ u/ e! ^4 ~- _) w H1 r7 Ra rare but serious set of safety issues, despite all of our* h4 ^1 P- ~4 F$ X* d2 S7 Y# n
good faith efforts," said Lentz, president and chief operating
7 [- N2 `0 a* C' u+ @* hofficer of Toyota Motor Sales USA. Inc.* V% m# y! W7 ~ z8 H/ p+ t0 }
Separately, among hundreds of Toyota dealers lobbying
: O8 }; ]" T0 M/ n) Emembers of Congress Tuesday, there seemed to be widespread3 ^5 V j& L" ?
rancor toward a federal government they view as picking on the
* e5 }: ~4 G, T- n# u1 [automaker, at least in part because of the government's6 u e4 Z& m& T
investment of billions of dollars in General Motors and0 M# S/ u8 T1 H; G) b0 Z
Chrysler.+ Z8 R( d0 J1 u" s" r1 s* p& V
"That's hard for me as a citizen to understand why my tax
. j- D% |" C- D# H9 Ddollars are going in that direction," Paul Atkinson, a
* V' B- J% F) R ~# x \+ ~9 h+ cHouston-area Toyota dealer, said at a news conference that also6 X3 h% M y F7 `3 q* P
served as a pep rally for the visiting dealers. "To compete7 h7 D0 i8 B: D" R8 ]2 |
with the government as an individual entrepreneur is pretty
# z2 P. k0 E% O# {7 k4 d) ktough."
+ E; O+ G8 Z$ Z/ @---
' o, Y8 J: J6 wAssociated Press writers Alan Fram, Stephen Manning and Tom
1 g! k* U; A% F1 E( |Raum in Washington and Tom Krisher in Detroit contributed to
9 m9 ^7 y# Y! E- ]* j3 qthis story.: _' f7 R$ M* w# w d1 K8 N
: Q n4 H W0 e! D/ S
-0- Feb/23/2010 21:04 GMT |
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