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丰田承认换踏板不一定能全部解决加速问题

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发表于 2010-2-24 15:48 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
By LARRY MARGASAK and KEN THOMAS4 F; e5 M% I% p0 d4 ~3 u& j
Washington (AP) -- The president of Toyota's U.S.
& i9 s0 Q8 y5 ?' X/ ?! y; yoperations acknowledged to skeptical lawmakers on Tuesday that
2 m- [( a; u/ n" f" s$ ythe company's recalls of millions of its cars may "not totally"
/ w9 y8 J# U6 Vsolve the problem of sudden and dangerous acceleration.; _* Z+ o5 y2 K3 N1 H4 @+ {9 R# l
"We are vigilant and we continue to look for potential& S* |" e! L( W5 I/ d7 h7 {
causes," Toyota's James Lentz told a congressional panel." k. Y7 F- D3 G, b2 W5 G
However, he repeated his company's position that unexpected( [4 d3 v( |: `0 P% y3 @
acceleration in some of the company's most popular cars and
" q" i( o1 M! U: j8 C: atrucks was caused by one of two problems -- misplaced floor' y8 J& \3 n' c, R! G, }( z
mats and sticking accelerator pedals.
- r: k1 ?1 |! G' \* y& ZHe insisted electronic systems connected to the gas pedal4 U3 W# p  A) A0 I: d) u
and fuel line did not contribute to the problem, drawing sharp
* s5 p- F: S+ Z& Ecriticism from lawmakers who said such a possibility should be
' \+ g4 b# @$ N2 q0 Tfurther explored -- and from a tearful woman driver who could2 _1 x9 ?; f, B8 M2 s" a) M/ G
not stop her runaway Lexus.
; t6 v* [  f: l. _6 f"Shame on you, Toyota," Rhonda Smith, of Sevierville,
& r( d6 M' D! p- hTenn., said at a congressional hearing. Then she added a second  ^3 w& ^) M- r5 G% M7 t
"shame on you" directed at federal highway safety regulators.
) ?9 D# w1 x, y. FTexas Republican Rep. Joe Barton cautioned his colleagues
3 {+ o/ a1 F; t7 Z) ~) \early in the hearing against conducting a "witch hunt" and said
3 b0 A/ ^5 l- @1 q! K7 ^0 P"We don't want to just assume automatically that Toyota has
# j; [: i5 C, `7 X1 E! k0 H( l$ fdone something wrong and has tried to cover it up." But midway; w8 i2 C; T- R$ V! p
through Lentz's testimony, Barton said of Toyota's
. G: f9 L/ y# t: }0 n# ]1 q( Cinvestigation of the problems: "In my opinion, it's a sham."
: v# {! g/ v2 u- DLentz said the company had not completely ruled out an
" V# ^  \' T9 G- e8 yelectronics malfunction and was still investigating causes of, V% e* H' ^/ v" N+ Q
the sudden acceleration. Still, "We have not found a6 T; U  |3 E+ @* T
malfunction" in the electronics of any of the cars at issue, he! f, O+ j/ o5 {7 A$ E
said.
+ x5 |' s! P+ d) [As to Smith's harrowing story, "I'm embarrassed for what
* l% \  U9 X. x/ f$ Y! G! Rhappened," Lentz said. "I want her and her husband to feel safe
6 ]( H: x: T; I7 {1 [! ]# c  Eabout driving our products," Lentz said.+ M) `6 c- `1 ~/ L, f5 |
Three congressional panels are investigating Toyota's4 \2 M. e+ F) q) F
problems, which affect a huge number of Americans. Toyota has
% T$ W2 @  z1 crecalled some 8.5 million vehicles worldwide -- more than 6
: s3 q- b9 d3 O% D9 xmillion in the United States -- since last fall because of- R5 T9 o3 I  m  n. h5 U- m
unintended acceleration problems in multiple models and braking
; z- q% P0 S' ?issues in the Prius hybrid. It is also investigating steering
: L! L, i' y7 L' J% fconcerns in Corollas. People with Toyotas have complained of
! M' r6 Y2 t  n+ c) ytheir vehicles speeding out of control despite efforts to slow
' x, C& H6 y2 Z4 w  K4 ydown, sometimes resulting in deadly crashes. The government has
% E) \$ t- q! L1 d7 A7 X4 z8 Mreceived complaints of 34 deaths linked to sudden acceleration
( R4 M! P) n# P5 ~8 pof Toyota vehicles since 2000.
5 ]+ p8 u5 J0 l# j7 r- D/ CLentz, who choked up while discussing the death of his own
/ Y8 @) e: i+ F: g5 S$ b: Nbrother more than 20 years ago in a car accident, said he. f, ~7 T# F; `! O
understood the pain.( g# [6 c3 w* E( E* u9 S
"I know what those families go through," he said.
3 c4 C# l8 h7 d5 f9 j" ULentz has said in the past that he was confident Toyota's+ ?6 [5 h" T; v+ r7 Z
fixes on the recalled vehicles would correct the problems.! T9 q/ G( T4 Y
But when pressed by Energy and Commerce Committee Chairman0 [" f; B# s( y. w0 Q, I5 x! n
Henry Waxman, D-Calif., on whether the two recalls Toyota put: B# k5 ]: |! p  ]) f
in place to deal with the issue would completely solve it,: p" c2 `; k% _/ S0 \  H
Lentz replied: "Not totally."& v( T) A  f3 b( R
Still, he said chances of unintended accelerations were! t/ c/ j$ l6 n- Y$ Z2 s: A- J
"very, very slim" once the recall was complete. Lentz also said
# h/ I8 Y# I5 p% z3 S) H$ Z/ @" dToyota was putting in new brakes that can override the gas
; u3 x+ P1 @! U" x8 E* ?pedal on almost all of its new vehicles and a majority of its
. M$ T' ^# D3 `* M. k4 K( pvehicles already on the road./ T: i- M8 E% ?* o7 h
Meanwhile, Toyota president Akio Toyoda, who will testify' e! C0 X) z1 }
before a separate panel on Wednesday, said he took "full
3 C. ?; ]6 }; w  g6 b4 ^0 \responsibility" for the uncertainty felt by Toyota owners and
6 h7 Q1 W7 q+ L, ~, w* Joffered his condolences to a San Diego, Calif., family who were
* Y% M0 G1 l! {; }' Jkilled in late August, reigniting interest in the problems.
! x1 c6 k; I: x  B# V"I will do everything in my power to ensure that such a4 M4 E: P4 v; `$ d
tragedy never happens again," Toyoda said in prepared testimony
2 r7 i1 W% f6 B  w  sfor Wednesday's hearing to the House Government Oversight3 }; X: [7 f" M$ g6 ]$ s
Committee. "My name is on every car. You have my personal8 Y* B0 s- @" j2 ?
commitment that Toyota will work vigorously and unceasingly to; g* b& v2 k+ m0 c% B# w
restore the trust of our customers.": J8 V) @( K; w% a9 P, }
Lawmakers heard a brief, but riveting, deion from4 ?5 v' T+ v  W  M
Smith, the Tennessee woman whose Toyota-made Lexus suddenly2 [& B) k" C/ [! m8 L7 Y4 r
zoomed to 100 miles per hour as she tried to get it to stop --7 V! a- c* E3 Y6 [7 |! a, o
shifting to neutral, trying to throw the car into reverse and- v8 T8 _# k; ^( x: q& b
hitting the emergency brake. Finally, her car slowed enough& q! s0 ~7 L, G% J: R
that she was able to pull it off the road onto the median and# n4 M6 l- u; x
turn off the engine.
# q1 x0 V/ l9 i! n2 [) GFighting back tears, she described her nightmare ride of
3 o' V+ a( I" _. D. _. bOctober 2006, calling it "a near death experience."
( d; I4 n+ ^- Z; H( Y"After six miles, God intervened" and slowed the car, she0 P' c- \  f4 `. Y: T
said. She added that it took a long time for Toyota to respond
0 _! }. S+ C# t- c* s7 K' lto her complaints.9 D. u8 t4 `& Y7 |5 y( N# n
In an often contentious full day of testimony, lawmakers: u/ [. l" x. c& L  N' W5 M
returned again and again to the question of whether electronic. V9 w# y: w4 X$ U$ h
malfunctions may have contributed to the speeding cars.
; |+ P2 v: y  ^5 Z' R"We are confident that no problems exist with the electric5 |4 @+ Z' r2 b1 G7 V; l, f! @
throttle control system in our vehicles," Lentz said. He cited  Q" D6 E* k/ _6 b
"fail-safe mechanisms" in the cars that were designed to shut
2 K: J# h9 I3 boff or reduce engine power "in the event of a system failure."% q! p/ `1 T7 f5 n& A4 n
Transportation Secretary Ray LaHood told the panel in
9 \" ]0 S4 [" y, w" uprepared testimony that possible electronics problems were9 x: V# E- i& ]. `: L" D9 \) Z
being looked into by his agency. He said the company's recalls, }# L: O1 Z/ M8 S- v; v
were important steps but "we don't maintain that they answer
2 K! ~6 }7 m+ O7 Xevery question."2 P. y' R* j( a2 F
Toyota hired a consulting firm to analyze whether* ]4 P6 p' y5 u- U7 E
electronic problems could cause unintended acceleration. The% s% ]$ F9 D4 w0 B. x' s4 n
firm, Exponent Inc., found no link between the two. But
& ^" Y+ c* ?2 n8 D; P8 G, i- u2 ocommittee investigators said the testing studied only a small, k1 m* b2 r5 b6 I' J$ T
number of vehicles
7 B9 K: \# Z- F! Q7 {Tracking down an electrical problem can be far more( m/ D; v  _; O' Q& }6 q
difficult, expensive and time-consuming than finding a$ t5 ^9 E2 W5 c2 {% N
mechanical problem. Electrical problems can have more than one
: V' q8 S2 D- k) f# Asource, and they can come from inside or outside the car.9 F8 Y8 I' U! P2 ]
Mechanical problems often leave clues such as physical damage,
" W, {/ ?. d* y* {% Y( Q6 F! ^where electronic troubles can be hidden in software or leave no/ h, V+ r8 V" \
trace at all.
% {! S; y& Z2 n2 G$ nHouse investigators who reviewed Toyota's customer call: l* W7 H' e6 t  S2 m
database found that 70 percent of the complaints of sudden
- ]( {: J% ?0 V1 g9 T( n' Pacceleration were for vehicles that are not subject to the
2 e' v; j( p! e9 U/ X  z/ `7 V3 urecalls over floor mats or sticky pedals.( |! a7 X' s. d9 N
Rep. Bart Stupak, D-Mich., chairman of the subcommittee,
2 c: s) z# u: X/ _4 H3 Lsaid Toyota "misled the American public by saying that they and$ U( z  T0 w5 y4 @9 c- p6 q
other independent sources had thoroughly analyzed the$ b# D4 t1 o9 f% t! W' z' g% R
electronics systems and eliminated electronics as a possible
, f# ~& ~( i6 k  \cause of sudden unintended acceleration when, in fact, the only2 n# U$ m- Z5 d2 X4 J
such review was a flawed study conducted by a company retained, e8 |, G) f4 R% @6 @
by Toyota's lawyers."4 g; E( `. F5 o% U7 r
Lentz apologized anew for the company's slow handling of
( n% `/ a( x( q6 L3 t2 }/ o7 Y, Fproblems. "We have not lived up to the high standards our
$ W6 Y. c$ A- ucustomers and the public have come to expect from Toyota," he
+ E9 r' b' b; Jsaid.
$ {: R# y  G: X; L. [. ]"Put simply, it has taken us too long to come to grips with
( C( n3 ?# o$ n+ }3 }5 \a rare but serious set of safety issues, despite all of our
" h3 L8 F+ n2 V& f; W& ggood faith efforts," said Lentz, president and chief operating
! V3 Z" t0 P# f# ~6 V. |officer of Toyota Motor Sales USA. Inc.
, I: y2 }5 z+ gSeparately, among hundreds of Toyota dealers lobbying) |# r3 m$ g9 G: R4 b
members of Congress Tuesday, there seemed to be widespread$ ?7 ^5 A  E  m) W' K; C# S3 ~
rancor toward a federal government they view as picking on the1 H% c2 \8 f- _* x. R& C( @7 D
automaker, at least in part because of the government's
8 s, s, v, j7 O9 l% Hinvestment of billions of dollars in General Motors and6 F; o8 V) u' z$ M  F
Chrysler.3 T7 w2 m" C2 l* k9 ]
"That's hard for me as a citizen to understand why my tax! W  ^5 S7 E7 P$ E7 I$ K# ^
dollars are going in that direction," Paul Atkinson, a! [% y& r. K) n7 o  r/ z# F2 q. f
Houston-area Toyota dealer, said at a news conference that also
* s2 h& u3 c) }% nserved as a pep rally for the visiting dealers. "To compete! J  q  O; L. Z0 d9 X
with the government as an individual entrepreneur is pretty
9 i% G4 k! h, H% c0 T+ vtough."& b3 h6 r/ ?; I7 y- `3 A
---
2 S, n* `6 B: w1 V" K8 ]" gAssociated Press writers Alan Fram, Stephen Manning and Tom/ q8 u  Y9 t% O' u( F6 ^+ [( d, n0 s# k
Raum in Washington and Tom Krisher in Detroit contributed to; S& D0 E! E. f7 e+ J( |
this story.
* j* }9 s1 R- ?+ U3 ?: m
9 ~% C9 D. d" ~# |; \-0- Feb/23/2010 21:04 GMT
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发表于 2010-2-27 22:40 | 显示全部楼层
本来踏板就不是什问题的关键,recall也只不过是对大众的心理治疗罢了
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