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By LARRY MARGASAK and KEN THOMAS
, n- F) a h: ?0 i+ j9 fWashington (AP) -- The president of Toyota's U.S.9 T ~$ B: @- H' D. i
operations acknowledged to skeptical lawmakers on Tuesday that
3 ?8 M0 R/ I; p, Bthe company's recalls of millions of its cars may "not totally"' i# D* _% q, h, `9 S. Z5 R
solve the problem of sudden and dangerous acceleration.! V; M7 s% V2 _; O: \' G5 N- {6 Q; y
"We are vigilant and we continue to look for potential4 L2 d' W$ V$ x- Z
causes," Toyota's James Lentz told a congressional panel.
9 @" [3 }' l! F! VHowever, he repeated his company's position that unexpected
6 e0 P/ f0 W9 Y1 Dacceleration in some of the company's most popular cars and
2 e3 o+ c S$ W0 y6 u8 y7 |8 y# Ltrucks was caused by one of two problems -- misplaced floor
7 M d w1 W$ }% }% \0 Imats and sticking accelerator pedals.
" Z L7 Y5 f. P$ G# W9 EHe insisted electronic systems connected to the gas pedal
( Y! A3 o- Q6 @ tand fuel line did not contribute to the problem, drawing sharp
' c: ^, t" p2 J8 c: `& N4 zcriticism from lawmakers who said such a possibility should be# a p8 p* i1 g" B. Y2 ]) N) n
further explored -- and from a tearful woman driver who could; B: @9 I" j7 y" Q" C3 I
not stop her runaway Lexus.5 o& q9 B4 i; u4 w6 _. N
"Shame on you, Toyota," Rhonda Smith, of Sevierville,, x4 c4 x/ s$ X, H7 l( A9 E; b% G
Tenn., said at a congressional hearing. Then she added a second
; ?7 f6 K+ G& ~ M, o"shame on you" directed at federal highway safety regulators.. @2 m# v6 e$ g' ?
Texas Republican Rep. Joe Barton cautioned his colleagues
; u* f$ l' t9 E6 H' B, Z: U! gearly in the hearing against conducting a "witch hunt" and said
o& K0 T7 R" s% q- n"We don't want to just assume automatically that Toyota has$ b1 A7 {' R6 Y" n" g
done something wrong and has tried to cover it up." But midway: g" L; D5 m2 g o0 Z& |
through Lentz's testimony, Barton said of Toyota's- D5 o% v# R% \. b+ ~
investigation of the problems: "In my opinion, it's a sham."
% _& Q& @7 F) _3 DLentz said the company had not completely ruled out an
0 J6 T- L( T. E' [! Delectronics malfunction and was still investigating causes of
8 ?9 G% q" g- G- @. ^# L. g+ T' f9 fthe sudden acceleration. Still, "We have not found a! K2 G: T/ x* U/ g5 G
malfunction" in the electronics of any of the cars at issue, he
# p5 g! x+ A. O4 N' X- \: S6 tsaid.
' U7 o- z$ N9 f1 {0 o) y9 \As to Smith's harrowing story, "I'm embarrassed for what: Q, \# f) m7 R, t+ O6 B
happened," Lentz said. "I want her and her husband to feel safe+ u( v* A5 A$ S# ]9 L' [) R0 q
about driving our products," Lentz said.
3 l5 H! S4 U+ d" ZThree congressional panels are investigating Toyota's
; X& ^3 R1 R8 bproblems, which affect a huge number of Americans. Toyota has
6 Y3 n, r' z4 _0 x3 C. M+ Grecalled some 8.5 million vehicles worldwide -- more than 66 i& X- d( y: `- K; }9 N
million in the United States -- since last fall because of! g+ V8 n5 o' F! G, C0 u1 _# v3 v
unintended acceleration problems in multiple models and braking; a: O7 L9 E7 ^( f1 Q
issues in the Prius hybrid. It is also investigating steering! z$ f- f k- Q# C0 y
concerns in Corollas. People with Toyotas have complained of! z6 _, n6 k. K- E$ c
their vehicles speeding out of control despite efforts to slow
) R9 y( D; C0 X: x8 K- `5 wdown, sometimes resulting in deadly crashes. The government has
# P8 O. Y+ Z; L3 v% Ereceived complaints of 34 deaths linked to sudden acceleration9 |0 {$ j% M# ?3 `. r
of Toyota vehicles since 2000.3 ^$ l* q& N, j. D3 m- n! `
Lentz, who choked up while discussing the death of his own: Z c4 t, ^! Q2 i" i
brother more than 20 years ago in a car accident, said he
; c& y* }/ x: X [understood the pain.
5 j! V l: U$ d"I know what those families go through," he said.
1 z4 O( U/ k& G: Z. N* b! |Lentz has said in the past that he was confident Toyota's
w9 [2 O8 T6 Z, p* Ifixes on the recalled vehicles would correct the problems.
* u' p9 R+ }+ s+ g4 ] h% QBut when pressed by Energy and Commerce Committee Chairman
! o% O5 }( M4 o5 ^+ `Henry Waxman, D-Calif., on whether the two recalls Toyota put
' L4 o, `0 J! K# Y5 M tin place to deal with the issue would completely solve it,5 m, W9 X9 r7 q, e' Y" |
Lentz replied: "Not totally."
9 e, ^) D' }1 r# _ B& \Still, he said chances of unintended accelerations were
+ \8 `+ _/ }$ e8 D"very, very slim" once the recall was complete. Lentz also said
, I# S0 b% i7 M; q8 o4 s; rToyota was putting in new brakes that can override the gas
' G. e3 y% u- Xpedal on almost all of its new vehicles and a majority of its8 s, y- }% e" i* K2 A9 j; J" I3 ]( h; u3 s
vehicles already on the road.
) J$ S# v; r+ O) K- t! n! M4 s5 f0 cMeanwhile, Toyota president Akio Toyoda, who will testify( }0 F% q8 L! m7 Q( K+ ~
before a separate panel on Wednesday, said he took "full8 {9 i- R, S9 M
responsibility" for the uncertainty felt by Toyota owners and3 ]/ X% b5 N) {: H8 `
offered his condolences to a San Diego, Calif., family who were5 K3 n) `# F( h: S' K% e; ~
killed in late August, reigniting interest in the problems.
5 N: S( D3 c! Q- N"I will do everything in my power to ensure that such a7 S8 D4 G$ q$ v
tragedy never happens again," Toyoda said in prepared testimony
/ j2 J5 Q& b: E+ ~9 efor Wednesday's hearing to the House Government Oversight' @1 Y5 W. a, o( V" L( G4 V
Committee. "My name is on every car. You have my personal
% s2 e" G' _7 p$ E, E( l2 Tcommitment that Toyota will work vigorously and unceasingly to
) m4 k! i5 V& ^/ e. _9 D. Q9 q. b8 ?" Hrestore the trust of our customers."
) r* K3 H, z7 Z9 g/ uLawmakers heard a brief, but riveting, deion from3 `) Y6 _! m+ F
Smith, the Tennessee woman whose Toyota-made Lexus suddenly! i& z. C8 g$ `7 V, j1 |
zoomed to 100 miles per hour as she tried to get it to stop --
8 `5 m! g7 R4 u: wshifting to neutral, trying to throw the car into reverse and/ ]1 Z! I" V2 C! k
hitting the emergency brake. Finally, her car slowed enough' a/ @7 g2 c8 Z
that she was able to pull it off the road onto the median and( y# m( u7 w! Q
turn off the engine.
7 D) Z2 Y! j* a8 ZFighting back tears, she described her nightmare ride of
1 O. x1 {& e& m9 z; S& H* D7 YOctober 2006, calling it "a near death experience."
1 C% \* [" o: e0 }' m"After six miles, God intervened" and slowed the car, she% H5 v* O: \' o
said. She added that it took a long time for Toyota to respond! q y$ n5 B2 b& w% L' m
to her complaints.
! H m$ x& Y v/ r- jIn an often contentious full day of testimony, lawmakers0 G* Z* Q# i+ P. v. ^9 F
returned again and again to the question of whether electronic
6 ^& i2 U& C* y2 u- Q+ _+ M& amalfunctions may have contributed to the speeding cars.
$ I$ A' B; e( K3 N$ y5 J5 m8 h; \"We are confident that no problems exist with the electric3 n2 ^+ ]4 N- z: U8 g* ^8 }# z
throttle control system in our vehicles," Lentz said. He cited
: y! O8 O' b8 }( m% T( y! P- {" L"fail-safe mechanisms" in the cars that were designed to shut
4 U' W: p2 c" toff or reduce engine power "in the event of a system failure."
1 n5 ~: S9 ]) }9 \7 [/ [: o3 u$ XTransportation Secretary Ray LaHood told the panel in
; d* S7 i# _0 [prepared testimony that possible electronics problems were; o1 Q5 q& j9 E$ A) X) p8 M
being looked into by his agency. He said the company's recalls9 d6 X _, \: b7 g
were important steps but "we don't maintain that they answer
, C |% t2 A. h$ D4 `every question."; g2 F8 i' {% A# M: k
Toyota hired a consulting firm to analyze whether( `/ V9 m- v: o. E! D' c
electronic problems could cause unintended acceleration. The
0 J1 c6 L0 k6 a4 L2 w$ Xfirm, Exponent Inc., found no link between the two. But/ d% l+ q- H0 t, }- }
committee investigators said the testing studied only a small
9 \4 y+ ^ A8 o' Bnumber of vehicles4 M* ^( I% ~, ]3 T
Tracking down an electrical problem can be far more: m3 e2 U7 a; a
difficult, expensive and time-consuming than finding a
l' y9 ]0 a7 w' U0 z# e3 v6 amechanical problem. Electrical problems can have more than one
" z2 s* V4 d; `7 g' H4 W7 n- Bsource, and they can come from inside or outside the car.
. ?" A$ `$ K. q x, D2 t+ yMechanical problems often leave clues such as physical damage,# s' y7 Z; \; t1 o
where electronic troubles can be hidden in software or leave no. T( r; n- D- R/ I# k/ v. a: y2 _
trace at all.
8 v1 ?8 s) B' Y( I& MHouse investigators who reviewed Toyota's customer call- V7 O; b& z/ k/ P2 k2 A5 e. }
database found that 70 percent of the complaints of sudden l4 y# ?3 ~5 T! k
acceleration were for vehicles that are not subject to the* B5 F. R5 d$ J' u8 N
recalls over floor mats or sticky pedals.
% L# _5 V* T% O% ORep. Bart Stupak, D-Mich., chairman of the subcommittee,
+ a9 K, K8 d0 K) k3 d: bsaid Toyota "misled the American public by saying that they and! ^% C% N% V+ M8 l# C$ ?* P7 {0 L
other independent sources had thoroughly analyzed the
- [2 S/ ^9 }5 i( r' p' uelectronics systems and eliminated electronics as a possible
2 L- T9 g1 W/ A0 E& [cause of sudden unintended acceleration when, in fact, the only
% l/ q; Q5 i, d: Xsuch review was a flawed study conducted by a company retained
; J( b \4 s* s) F0 Rby Toyota's lawyers."
. c: O+ z' ^5 l. t! P- MLentz apologized anew for the company's slow handling of
8 ?0 L& E& P! K2 g+ l7 J' tproblems. "We have not lived up to the high standards our; D( ]& R* j- q0 j5 x
customers and the public have come to expect from Toyota," he5 s+ G; b" }$ V8 S: N
said.
+ f4 C+ L; |( u5 a+ S"Put simply, it has taken us too long to come to grips with
% a4 ]$ A7 J! w3 na rare but serious set of safety issues, despite all of our- k: _! N8 d7 U3 R% `# h3 U
good faith efforts," said Lentz, president and chief operating; l6 @4 z' B8 I1 B( @4 n1 W
officer of Toyota Motor Sales USA. Inc.
. }$ j$ z3 Z9 r |& m; R+ K: wSeparately, among hundreds of Toyota dealers lobbying7 _# @7 s/ W/ p1 m3 g
members of Congress Tuesday, there seemed to be widespread8 q/ @: q6 k9 G5 a. w l
rancor toward a federal government they view as picking on the, H4 u0 B' r. z
automaker, at least in part because of the government's
# h* @" \- d- c+ D. oinvestment of billions of dollars in General Motors and9 K2 J O: r* S, ^1 p9 e. @5 H
Chrysler.- r4 G0 t8 ~, H* Z, r8 h
"That's hard for me as a citizen to understand why my tax7 M5 k3 e$ I; x# I1 C
dollars are going in that direction," Paul Atkinson, a- [+ i+ u0 J7 u: p3 m3 v
Houston-area Toyota dealer, said at a news conference that also
! w! X. U" [) E. S4 X+ X4 Eserved as a pep rally for the visiting dealers. "To compete7 c% W U2 @/ p, b. K
with the government as an individual entrepreneur is pretty
0 F$ X) n. ?. M2 l" j( Ftough."3 F7 ?( O, n* ^
---+ a' Y0 b# o; W+ h3 H+ d
Associated Press writers Alan Fram, Stephen Manning and Tom
" `0 R' r4 e% n) A( i1 @Raum in Washington and Tom Krisher in Detroit contributed to
) ]' |& i- P1 e. q( ythis story.
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' u( y6 @6 |, o-0- Feb/23/2010 21:04 GMT |
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