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丰田承认换踏板不一定能全部解决加速问题

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发表于 2010-2-24 15:48 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
By LARRY MARGASAK and KEN THOMAS$ f( m+ k% e6 {" X# J
Washington (AP) -- The president of Toyota's U.S.( ]3 V, }4 e' N, t
operations acknowledged to skeptical lawmakers on Tuesday that
0 N& H! X$ W' s; }$ ]the company's recalls of millions of its cars may "not totally"# Y0 U9 \6 X, T+ `3 g
solve the problem of sudden and dangerous acceleration.
) q9 H1 u/ ^; s' a"We are vigilant and we continue to look for potential3 k- e3 h$ j2 a) o$ L
causes," Toyota's James Lentz told a congressional panel.
+ B6 J2 b# ^7 ~% `' Q. z7 FHowever, he repeated his company's position that unexpected# b% ~/ m5 u. s& c7 a) j
acceleration in some of the company's most popular cars and
$ |0 A9 {7 F) ltrucks was caused by one of two problems -- misplaced floor
. Y% k2 H6 C! Z, kmats and sticking accelerator pedals.
" a' x% i' v# B8 l+ q5 P! q, K' \) |He insisted electronic systems connected to the gas pedal
, B: C; n9 Z; N4 Y- ]" zand fuel line did not contribute to the problem, drawing sharp2 r- [( U3 k/ N% ~
criticism from lawmakers who said such a possibility should be
: z6 t0 t- U! t) ~$ \* c& B5 nfurther explored -- and from a tearful woman driver who could
' [$ M2 Z; F! n7 ~* Vnot stop her runaway Lexus.
0 [0 b7 T0 o+ N3 w. Q" f# z"Shame on you, Toyota," Rhonda Smith, of Sevierville,' W! a! l$ P- \
Tenn., said at a congressional hearing. Then she added a second1 k. a; D; N1 l7 X3 h8 I! O) R
"shame on you" directed at federal highway safety regulators.* F( S5 z7 u7 r
Texas Republican Rep. Joe Barton cautioned his colleagues
. l- o+ p) @& o6 U4 A. a1 uearly in the hearing against conducting a "witch hunt" and said) R9 B: i2 m5 k7 c6 @3 R# Z
"We don't want to just assume automatically that Toyota has
$ ]& [8 i- U7 j3 h) Tdone something wrong and has tried to cover it up." But midway. E4 D8 e: W; w# @6 O
through Lentz's testimony, Barton said of Toyota's
% `) X# S8 i+ I; h) t) a$ c- Sinvestigation of the problems: "In my opinion, it's a sham."
$ y! \/ M+ l9 @( XLentz said the company had not completely ruled out an1 q4 D+ S  u% X. S6 b# g
electronics malfunction and was still investigating causes of' ?* q; m' W3 P# A. a" Q/ b4 }
the sudden acceleration. Still, "We have not found a
* O+ r4 E3 _. A) o, X( ?7 u8 A$ l4 cmalfunction" in the electronics of any of the cars at issue, he, \) E3 B7 l6 K) C
said.. C% ^2 U; w- z2 q* `' f. [# z3 Z% `
As to Smith's harrowing story, "I'm embarrassed for what
! `  A, k% ~( l: ]- k7 rhappened," Lentz said. "I want her and her husband to feel safe
9 T5 \1 q8 s" a5 h# zabout driving our products," Lentz said.' A$ Q" D2 v4 T, B$ U5 F
Three congressional panels are investigating Toyota's; ^' X) U. X9 R. H
problems, which affect a huge number of Americans. Toyota has' \# Y! w- ^. l4 f7 f
recalled some 8.5 million vehicles worldwide -- more than 66 k  H3 |# K# i8 |0 Y( O
million in the United States -- since last fall because of
- A/ y1 Q4 y6 Cunintended acceleration problems in multiple models and braking
' v. c6 R4 z/ s) B. r9 missues in the Prius hybrid. It is also investigating steering
* K/ g. n( \5 {& D0 @) uconcerns in Corollas. People with Toyotas have complained of
' B0 O5 \3 h2 J- x/ Rtheir vehicles speeding out of control despite efforts to slow
' b4 z: a9 x) m  V$ U- u- N: `down, sometimes resulting in deadly crashes. The government has1 t5 n' u4 I/ w% Q$ ^' L, L/ }, |7 a
received complaints of 34 deaths linked to sudden acceleration! ]+ K; E9 W; p% d
of Toyota vehicles since 2000.1 m9 d7 t3 f3 Q& \5 [. @; U
Lentz, who choked up while discussing the death of his own9 U9 m" _- Y3 u; F1 o! z' U
brother more than 20 years ago in a car accident, said he0 m7 A: ]9 B, X6 X/ G* D
understood the pain.9 B) _! \! z7 ~- N6 D2 C9 @
"I know what those families go through," he said.
5 Z" V) E$ }. Y7 ]2 E' X* W. wLentz has said in the past that he was confident Toyota's' x/ p* B  [, B% d: Z
fixes on the recalled vehicles would correct the problems.' |+ X2 C8 I. Y6 Z
But when pressed by Energy and Commerce Committee Chairman
7 t9 c: [8 V, {2 R2 e* |5 dHenry Waxman, D-Calif., on whether the two recalls Toyota put
. d4 B5 S7 Q+ v6 O6 Cin place to deal with the issue would completely solve it," P' |0 r0 r: I# p) B
Lentz replied: "Not totally.") d4 B3 |. @5 S% R/ G! r) }
Still, he said chances of unintended accelerations were
( `6 X+ U/ e8 _! o6 X3 ^. r2 T"very, very slim" once the recall was complete. Lentz also said/ }/ _( X3 j2 a2 S
Toyota was putting in new brakes that can override the gas  o3 b7 p2 q! O$ q  @2 F
pedal on almost all of its new vehicles and a majority of its
" W% o6 l) P; Bvehicles already on the road.
/ M% h, V+ n/ J5 C2 `& E) A8 YMeanwhile, Toyota president Akio Toyoda, who will testify9 u2 J/ ]: D  v3 S2 u4 W$ j
before a separate panel on Wednesday, said he took "full
, z7 b' \% |; c; S  K. Bresponsibility" for the uncertainty felt by Toyota owners and8 A! M4 a2 C+ i: w: }! ^" U% Y- _
offered his condolences to a San Diego, Calif., family who were
" t, f5 Q/ M, d* m: r  Rkilled in late August, reigniting interest in the problems.
! K9 r7 x/ ]6 C3 W& U, p) P. q"I will do everything in my power to ensure that such a
/ x% J, ^# ~" A6 Ctragedy never happens again," Toyoda said in prepared testimony3 N. C7 f. }$ w$ N% f
for Wednesday's hearing to the House Government Oversight0 m/ Q- j+ q4 W/ ]% H' V9 I
Committee. "My name is on every car. You have my personal2 D0 ^, ~' k/ W+ r3 C7 z! O
commitment that Toyota will work vigorously and unceasingly to% s- R; K/ G* x" m! F! B* \" f* s7 |8 N" {
restore the trust of our customers."! r/ F. D4 m9 T+ Q" d0 t
Lawmakers heard a brief, but riveting, deion from
. W0 h" |( L# A9 ZSmith, the Tennessee woman whose Toyota-made Lexus suddenly0 i5 n  F  W! ~  K0 N
zoomed to 100 miles per hour as she tried to get it to stop --, N, r) L1 [( P1 g# R! `; ~
shifting to neutral, trying to throw the car into reverse and; G3 l- s& K! W( O# Y' r
hitting the emergency brake. Finally, her car slowed enough
+ ]: J$ o+ P! _+ T# B$ C1 e0 Hthat she was able to pull it off the road onto the median and% P. S" ^  z% `! o6 p6 |) b
turn off the engine.
9 `- e% F( W- ?5 Z0 Z5 QFighting back tears, she described her nightmare ride of9 \; a$ B+ j1 E5 r) y
October 2006, calling it "a near death experience."4 r- K! q) ]3 n! B% m3 I; c
"After six miles, God intervened" and slowed the car, she  z3 i" Y9 Y2 G$ Y4 M7 F& z
said. She added that it took a long time for Toyota to respond1 r& _2 U% S( H7 q$ _5 o: h! x
to her complaints.9 j2 N/ X- O8 E7 M4 W* P9 z- }% y8 q
In an often contentious full day of testimony, lawmakers
7 p: T3 h9 b! Sreturned again and again to the question of whether electronic9 P8 F! r2 v2 `, e) i( m* e
malfunctions may have contributed to the speeding cars.
2 }5 `' v9 }4 Y. d. i"We are confident that no problems exist with the electric
  P) J8 d. I+ h" Dthrottle control system in our vehicles," Lentz said. He cited+ V; {, G& ^$ f: V# p
"fail-safe mechanisms" in the cars that were designed to shut; n+ X4 j0 n2 x- Y! J
off or reduce engine power "in the event of a system failure."9 ?! C( Y+ C* g% Y. t1 q6 B+ Y7 W
Transportation Secretary Ray LaHood told the panel in' j, Z8 A( O. [+ X  z
prepared testimony that possible electronics problems were/ }9 X% I6 }+ ?% A0 B
being looked into by his agency. He said the company's recalls. a& {0 U7 |( O; I1 \+ {
were important steps but "we don't maintain that they answer
) I& s  t. I) s/ i; Yevery question."
+ }3 Y- ^; z8 p+ p" SToyota hired a consulting firm to analyze whether
0 X+ n! p8 e4 i( Q, i9 ~) ], delectronic problems could cause unintended acceleration. The
8 v% z3 x! y7 B; d! cfirm, Exponent Inc., found no link between the two. But
8 E8 e3 i# e- Qcommittee investigators said the testing studied only a small4 S5 x* }! s7 L
number of vehicles
2 i: ]# x; [0 G7 R- vTracking down an electrical problem can be far more' x/ \! @+ c5 m! C
difficult, expensive and time-consuming than finding a
  L, z( A+ o" |1 ~2 w2 h" dmechanical problem. Electrical problems can have more than one
( A2 s* C/ }9 N- B2 G" i9 c, w' ]source, and they can come from inside or outside the car.
$ H  k( h* k& ]Mechanical problems often leave clues such as physical damage,
3 ~; I4 S; d( L, I/ Xwhere electronic troubles can be hidden in software or leave no
0 |/ R0 M1 T$ v' o' w, }trace at all.: U2 P1 ]4 {* T: c, z" C
House investigators who reviewed Toyota's customer call
# Z5 k/ ~5 g5 w% F; fdatabase found that 70 percent of the complaints of sudden
& ~' d8 N4 C+ lacceleration were for vehicles that are not subject to the
, t; m, G; _8 g- s: Y+ W( lrecalls over floor mats or sticky pedals.. K+ `! C1 F  U" e
Rep. Bart Stupak, D-Mich., chairman of the subcommittee,
$ E+ s/ m6 d! osaid Toyota "misled the American public by saying that they and
6 F8 m7 A  x1 F- C% h+ L* oother independent sources had thoroughly analyzed the
; k: i+ Q9 ?; {) V, helectronics systems and eliminated electronics as a possible
0 c6 O0 [" _" a: a/ M6 ycause of sudden unintended acceleration when, in fact, the only
% }/ R( ^( w5 }0 k" f5 `3 Ksuch review was a flawed study conducted by a company retained
7 X; m5 s% B9 V/ oby Toyota's lawyers."* z& h" c3 i, v  Z6 \& Z
Lentz apologized anew for the company's slow handling of
3 l& J. u6 P1 Mproblems. "We have not lived up to the high standards our
& ^( ^$ @* _0 U; h) Y9 Q, xcustomers and the public have come to expect from Toyota," he
7 w" [: i" V* \said.6 ?8 N$ T/ A' U; E4 \# o5 K
"Put simply, it has taken us too long to come to grips with
4 a7 i+ ]$ x3 @7 }3 A8 ?; Ia rare but serious set of safety issues, despite all of our
* O# k7 V' Y; }( ^0 Ggood faith efforts," said Lentz, president and chief operating$ a8 g3 k6 i# R. A2 ^+ L* `
officer of Toyota Motor Sales USA. Inc.: u& M, Q% c8 c+ O- t- f
Separately, among hundreds of Toyota dealers lobbying3 C6 c) c& `; V5 E  _+ _1 B3 W
members of Congress Tuesday, there seemed to be widespread
& b6 O1 G8 y- ?6 L2 ]+ l/ |rancor toward a federal government they view as picking on the
& w3 E1 H3 L" N& z  vautomaker, at least in part because of the government's
5 y: Z3 N, j6 i5 Y! ~7 O, Y$ {investment of billions of dollars in General Motors and
5 P( O4 f2 D" s' X/ O5 D9 pChrysler.
1 ^; R; b- r# g5 c1 |"That's hard for me as a citizen to understand why my tax0 [5 v* i6 R. R- u
dollars are going in that direction," Paul Atkinson, a
9 c% d6 k! m0 y2 D6 ?) D- NHouston-area Toyota dealer, said at a news conference that also
  X' A1 V. U+ R6 qserved as a pep rally for the visiting dealers. "To compete
. G9 X+ P6 A4 h, _with the government as an individual entrepreneur is pretty
( N1 F% U. e, Ftough."
4 W' p9 d% R( S) ]3 j7 @4 Q5 z---
8 q) y, U; o+ n, b, d3 F: \Associated Press writers Alan Fram, Stephen Manning and Tom
8 I  R7 ~' @9 RRaum in Washington and Tom Krisher in Detroit contributed to; i; K' G4 l9 s2 g( A0 o
this story.
/ {' j) t/ E; w4 b. \  X" p8 }% L/ r& H1 ~6 c* l# Q$ L
-0- Feb/23/2010 21:04 GMT
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发表于 2010-2-27 22:40 | 显示全部楼层
本来踏板就不是什问题的关键,recall也只不过是对大众的心理治疗罢了
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