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丰田承认换踏板不一定能全部解决加速问题

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发表于 2010-2-24 15:48 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
By LARRY MARGASAK and KEN THOMAS/ v5 G* c* s5 ^4 {( e
Washington (AP) -- The president of Toyota's U.S.( g7 {4 n9 I( K/ |" y: q0 ]
operations acknowledged to skeptical lawmakers on Tuesday that+ u) @& x4 f8 B( B& R6 }
the company's recalls of millions of its cars may "not totally"  E; v2 W9 }8 @2 x  A7 w6 A
solve the problem of sudden and dangerous acceleration.
" @. A# b5 c* G"We are vigilant and we continue to look for potential- O. U2 n4 K$ h& s( Q
causes," Toyota's James Lentz told a congressional panel." s! S, F1 \7 C/ q
However, he repeated his company's position that unexpected- l/ K( [8 c4 L( n1 @  Z
acceleration in some of the company's most popular cars and
9 o* J# Y7 Y. B9 \trucks was caused by one of two problems -- misplaced floor
5 o3 ^) e, v$ g$ Umats and sticking accelerator pedals./ p/ a" l1 R/ J# Q5 n1 L
He insisted electronic systems connected to the gas pedal
. K0 A* c( J4 k1 yand fuel line did not contribute to the problem, drawing sharp" d. |8 `% F4 d" o
criticism from lawmakers who said such a possibility should be
  N1 ^4 g5 ^8 Z+ T+ a2 wfurther explored -- and from a tearful woman driver who could6 S, K) ]/ Q. z9 r. t
not stop her runaway Lexus.
9 k/ V. X: Y; [2 m2 }8 p- m"Shame on you, Toyota," Rhonda Smith, of Sevierville,
; O0 i# J( e. k: y2 W2 G" }Tenn., said at a congressional hearing. Then she added a second
  j  d3 u, I0 y9 K3 e5 {+ P+ `  ]"shame on you" directed at federal highway safety regulators.
- A" W: v! z) h6 G% E, mTexas Republican Rep. Joe Barton cautioned his colleagues
& x! ~# x$ S3 Oearly in the hearing against conducting a "witch hunt" and said
% t0 |0 ~+ s6 n. A$ ]5 J# T2 i/ n0 k5 x  @"We don't want to just assume automatically that Toyota has1 g4 ^; O" n' l; [
done something wrong and has tried to cover it up." But midway
1 [5 C, h+ g* Wthrough Lentz's testimony, Barton said of Toyota's
8 ^+ K/ L/ A+ {) f; {5 ~investigation of the problems: "In my opinion, it's a sham."
! J1 |- X. c6 {% v5 Q- ALentz said the company had not completely ruled out an
0 t( P, a) U8 E/ Xelectronics malfunction and was still investigating causes of/ U4 b5 C1 y1 Y0 r" _: b
the sudden acceleration. Still, "We have not found a
6 o* M; s# X' bmalfunction" in the electronics of any of the cars at issue, he
% Y8 P. c* }) r# I( ]said.% [- M: M2 b& z) O* f) b
As to Smith's harrowing story, "I'm embarrassed for what
) T) p( B5 z% s$ I: i  mhappened," Lentz said. "I want her and her husband to feel safe5 v' }3 w) {& f. p6 [- ^6 u
about driving our products," Lentz said.5 B% i& L  d* h
Three congressional panels are investigating Toyota's8 f/ l3 z1 V5 f! L% \. s  M8 v# y
problems, which affect a huge number of Americans. Toyota has
( j2 m5 n, `- E2 K7 l6 b6 Srecalled some 8.5 million vehicles worldwide -- more than 67 A! i( w' O7 l8 s3 D
million in the United States -- since last fall because of& s6 f# d* ]1 j- g2 V( g" R
unintended acceleration problems in multiple models and braking
# w+ ]# ]  {" w4 o- u( s# g$ N- r1 Gissues in the Prius hybrid. It is also investigating steering
# M! {( X( L( l9 \6 {$ C0 Z1 k9 D2 Wconcerns in Corollas. People with Toyotas have complained of
5 _& |7 e# S9 J& N6 }  v$ G! r# v% Itheir vehicles speeding out of control despite efforts to slow
; P  j/ t, H. r; |1 V9 }+ ^' {down, sometimes resulting in deadly crashes. The government has
* l4 G$ e0 ]3 N# p+ W' z5 \0 r& }received complaints of 34 deaths linked to sudden acceleration
& J1 S- |, O4 N5 N9 nof Toyota vehicles since 2000.
! m* i  T6 d, s/ PLentz, who choked up while discussing the death of his own1 k$ [- F  s# M8 e  J! ]
brother more than 20 years ago in a car accident, said he
( r& k# `# }! W0 c, ~understood the pain.; t- `  G, s7 R7 r3 n7 U  c
"I know what those families go through," he said.: V/ ]6 d4 d0 N  @! ?$ [7 C
Lentz has said in the past that he was confident Toyota's8 z. F0 ~9 x7 m7 a
fixes on the recalled vehicles would correct the problems.  s. X! p. x2 O, R- d
But when pressed by Energy and Commerce Committee Chairman2 d! r- u7 J+ H/ ^
Henry Waxman, D-Calif., on whether the two recalls Toyota put
9 P) {0 A& G% P2 lin place to deal with the issue would completely solve it,* G7 l; K. s# d4 X
Lentz replied: "Not totally."
. k1 O0 l; ?  _: sStill, he said chances of unintended accelerations were
! ^" z7 w- I: M+ i) ~"very, very slim" once the recall was complete. Lentz also said
% v6 L; ?: ^& SToyota was putting in new brakes that can override the gas
) a* t+ y- u& L6 c: \  A4 v) Gpedal on almost all of its new vehicles and a majority of its8 L  w9 L$ g- L  ?) z5 _
vehicles already on the road.
. U) R% Y9 v* jMeanwhile, Toyota president Akio Toyoda, who will testify! }3 [1 I% H! L4 ?& H1 Q6 M; d6 k, n
before a separate panel on Wednesday, said he took "full) @5 k) J: j* J  O
responsibility" for the uncertainty felt by Toyota owners and
+ g; x( q* l' O, E2 z- y  t- Q' koffered his condolences to a San Diego, Calif., family who were
; h$ g; x9 ]" ]6 @1 F) zkilled in late August, reigniting interest in the problems.$ r4 M3 @2 l4 J7 R
"I will do everything in my power to ensure that such a
0 c# q5 m5 I. U4 Ltragedy never happens again," Toyoda said in prepared testimony( V$ o) U' |) H" I
for Wednesday's hearing to the House Government Oversight% E/ l2 ?+ M' a9 u" y
Committee. "My name is on every car. You have my personal
  l& K9 Z- a' g- b. \commitment that Toyota will work vigorously and unceasingly to% [6 \9 L: i, a) S' E. ?+ j9 a$ E
restore the trust of our customers."0 ?/ s6 ^$ l5 W- I, t% M
Lawmakers heard a brief, but riveting, deion from
! a% e# {3 g! V. E& Z6 B  Y+ GSmith, the Tennessee woman whose Toyota-made Lexus suddenly
* m3 }" ~: d7 a& q1 V, R: Xzoomed to 100 miles per hour as she tried to get it to stop --
6 ~" {! r9 z8 ]- w* z; i' s# Ishifting to neutral, trying to throw the car into reverse and
2 C2 b7 F' p$ i. g, {hitting the emergency brake. Finally, her car slowed enough9 H, f0 T* B7 A$ A) B# Z. n  h1 B
that she was able to pull it off the road onto the median and
) O* T9 t& @4 E& C' l0 p$ \turn off the engine.0 F  `  t  c! b! s, |* o' y* ~
Fighting back tears, she described her nightmare ride of
5 z+ n/ X8 u. S4 g0 z& m- }% wOctober 2006, calling it "a near death experience."2 @( `2 {' ~4 p0 V* L/ P
"After six miles, God intervened" and slowed the car, she2 a& [1 ?: B6 F2 v/ V  N
said. She added that it took a long time for Toyota to respond; F% Y1 y5 [$ c0 u9 @% J
to her complaints.) c) \' u! y1 |$ t
In an often contentious full day of testimony, lawmakers6 y6 L& Q% U: a
returned again and again to the question of whether electronic
# q' k+ F; e. smalfunctions may have contributed to the speeding cars.5 b3 V: I' l6 l, @
"We are confident that no problems exist with the electric+ D+ b& F' e& L- e2 }% C: F' {
throttle control system in our vehicles," Lentz said. He cited$ `2 r9 t8 t. O/ Q
"fail-safe mechanisms" in the cars that were designed to shut  ~' w+ _- J  X! |; W" y3 b
off or reduce engine power "in the event of a system failure."3 O$ A& \8 N" N/ p
Transportation Secretary Ray LaHood told the panel in
6 P: N: b* Q7 w: [prepared testimony that possible electronics problems were
8 s- Y9 @: H5 x  \& z* W4 P' g. L! Dbeing looked into by his agency. He said the company's recalls
: C6 Q, O  E0 ~1 Gwere important steps but "we don't maintain that they answer
1 u" g: O$ j. b# levery question."
! n0 L# c- u% T. ?Toyota hired a consulting firm to analyze whether
- B2 J0 ^/ m' Z# f3 D1 q: B. delectronic problems could cause unintended acceleration. The
6 }$ S4 D/ l, q4 J' ?! _' A7 ?. Ifirm, Exponent Inc., found no link between the two. But
+ J' N: e  {) {( z2 ycommittee investigators said the testing studied only a small4 ?7 m2 |' N+ m/ F
number of vehicles- ]8 u. ~4 k* l& G
Tracking down an electrical problem can be far more0 `! Q  I" r5 ^$ ?( H
difficult, expensive and time-consuming than finding a$ b! u, t% Q/ t
mechanical problem. Electrical problems can have more than one
& n& Q/ s6 d' z6 W9 [, Z/ _source, and they can come from inside or outside the car.$ ?: x" c! G$ F& B" S: y% T- S$ W( t
Mechanical problems often leave clues such as physical damage,: n' j) q6 M% l  H' f! V
where electronic troubles can be hidden in software or leave no
: X" M9 B, w1 Q9 Strace at all.
! L+ N: x) r; ~House investigators who reviewed Toyota's customer call
) m0 a# D3 o9 @) k: E# m( v$ _database found that 70 percent of the complaints of sudden+ _2 J2 S6 x7 `/ |
acceleration were for vehicles that are not subject to the
- M; a5 P. S% D; d3 F; G3 ^6 _" F) urecalls over floor mats or sticky pedals.
$ U( W4 u+ v, T2 b( RRep. Bart Stupak, D-Mich., chairman of the subcommittee,
, I5 S: c0 j' w3 K' H. ^; Zsaid Toyota "misled the American public by saying that they and( e8 C7 C# n. ~2 |3 S8 k0 o
other independent sources had thoroughly analyzed the, F0 ~' o4 J/ X, Z, }4 R' `
electronics systems and eliminated electronics as a possible$ o( @& o& s$ z" B4 H% [3 w0 \& p
cause of sudden unintended acceleration when, in fact, the only9 u7 W4 a6 ~8 O" I
such review was a flawed study conducted by a company retained
2 h& u' q- M! [/ W" j0 F, d* eby Toyota's lawyers."8 E/ K$ f' L  n. G. J& w4 C* E: l
Lentz apologized anew for the company's slow handling of
+ J1 Z  J( `5 L4 @" m) T9 fproblems. "We have not lived up to the high standards our: j( E$ I! v8 e# W3 G' v1 w
customers and the public have come to expect from Toyota," he
. c* H% h: r% [8 G6 y+ X* V) Qsaid.
' r2 S3 h0 f. d"Put simply, it has taken us too long to come to grips with. O/ S! F& H$ u8 o, S: b
a rare but serious set of safety issues, despite all of our
) E* p* B% S5 a) j1 N9 ygood faith efforts," said Lentz, president and chief operating
+ c8 |9 O- @, Q2 I+ O9 r4 \officer of Toyota Motor Sales USA. Inc.5 A, U, c) R2 J1 }( A1 E0 _
Separately, among hundreds of Toyota dealers lobbying( |0 y( ^# p8 l* N3 n
members of Congress Tuesday, there seemed to be widespread; M0 R3 l/ f& h/ [6 u% F! z
rancor toward a federal government they view as picking on the
$ N% ?$ `$ s% O/ ~automaker, at least in part because of the government's* R! k: A2 f8 s$ G$ {/ h
investment of billions of dollars in General Motors and
  u0 n6 Q. J) R! {/ @3 eChrysler.
4 N+ A' w+ r: G) Q# T% r+ ^/ F"That's hard for me as a citizen to understand why my tax
, ^0 i; J& D& Y: f% y( Xdollars are going in that direction," Paul Atkinson, a
/ d1 a, @* |, [Houston-area Toyota dealer, said at a news conference that also
5 B: _2 e$ n/ }. G7 t; ?, A3 b+ f8 Iserved as a pep rally for the visiting dealers. "To compete
% f0 h( z% _% u* b! dwith the government as an individual entrepreneur is pretty' U6 [$ A$ W/ W. O8 q
tough."# L  b$ q  Y! ]6 K; A0 |/ J# l5 i" c2 |
---
) ~0 I# U9 V, U' ~Associated Press writers Alan Fram, Stephen Manning and Tom* F  u. ?: k0 G2 s. |4 b5 S
Raum in Washington and Tom Krisher in Detroit contributed to6 T1 k9 O) W- P9 r
this story.( P, K, B. S7 W; k; l
+ F' s8 e+ G3 B' H: G  V
-0- Feb/23/2010 21:04 GMT
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发表于 2010-2-27 22:40 | 显示全部楼层
本来踏板就不是什问题的关键,recall也只不过是对大众的心理治疗罢了
理袁律师事务所
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