Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

9 w& Y. i) Y8 `2 K% x% B9 h2 c: ]8 A/ LIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
9 C. A/ t8 ~, {# Z0 X2 zPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
: y3 _/ b) F4 ]' w: }0 N•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
$ E1 j: C; u; T! ^3 Q6 ?! }•        Managing customer expectations
% I6 h5 g/ E( G3 p1 V7 g•        Documentation of technical procedures
" X2 Q$ C7 c7 {6 X•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
1 e1 W1 Y: c1 S9 R1 F3 G4 l•        Involvement in the development and design of a trouble shooting tool for client.
# D1 }, B4 n  ]•        Site services worldwide
: r1 S, @0 w  S- W•        System training
" s- m- S/ L8 s* x$ l' ?•        Communicate and translate client requirements in Mandarin
4 f! u7 t( l- c+ k•        Work evenings as required
Skills and Knowledge Required
: Y) m6 [3 U; ~7 u, }6 [•        Customer service skills
•        Technical writing skills
•        C++ development skills
4 e$ v( P1 `9 N7 ^' m4 o. j1 Z•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
  I2 ]5 H* ?$ G' I, i# G8 `& u•        Excellent interpersonal and team skills
& k1 Y$ @, ~: [& x5 r# R1 @9 l•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
  c! Q5 F5 B6 Z& U& x/ m•        Ability to communicate fluently in both English and Mandarin
  T8 Z8 D' x* V: u/ J/ ~' t2 ]7 o7 oExperience and Education
$ S' C; ]# y: u: j•        Technical degree or diploma
, s  p9 O) t' G# s0 q•        2 years experience in a technical support role
) q% A( O+ l& IMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.