Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

# N: z2 R2 a/ U/ VTechnical Support Representative
& d/ O. V6 c( f& w, QContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
6 M; A; Q5 T! q8 u5 d
If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
9 {5 O) ]! e% A9 C! y" fPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
: _+ A: e, Z/ V' i•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
( q& K. w, e& @' P  C•        Documentation of technical procedures
# C/ L5 `: s& Z6 Y& A•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
6 M" s; N. p# O, O/ p3 ?. g3 \•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
0 J+ I" [5 c( p2 h' ], ?•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
4 p, e( ~# S$ |+ ]4 N" W•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
) B  p5 T2 z+ I& |6 Y; i•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
! n: `( K" y% i•        Ability to work independently
8 ~/ P7 @4 z5 v- _/ s•        Ability to communicate fluently in both English and Mandarin
0 n: v1 U  s$ Z7 ]/ ?* P$ M3 g$ cExperience and Education
•        Technical degree or diploma
/ \' ~" v& j1 a  @•        2 years experience in a technical support role
* @' Q; ?& h$ y/ w- f9 iMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.