Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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$ ?2 S8 S; e  ~Technical Support Representative
+ r1 l7 b( Z4 O+ v! Q* v) X/ z8 EContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
1 m; W+ N% n5 O8 s5 B, r, T2 |0 ~•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
. Q0 N2 \9 L  Y! ]* }% }: b•        Managing customer expectations
4 n0 h" l5 N6 `•        Documentation of technical procedures
, ^# @5 F4 H- J' u" x3 b•        Trouble shooting client network issues
$ F- {, P. c! T3 s9 I; q# d•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
+ {. l! _) S+ j# ^6 D. ?•        Responsible for maintenance of internal ticketing system
7 y  {1 a% j( w8 h•        Involvement in the development and design of a trouble shooting tool for client.
0 J/ @  I7 L9 V. `1 S•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
4 I! T/ }! _2 y! q+ M; s3 }•        Customer service skills
•        Technical writing skills
$ O. P. Y: L" c+ ]6 ~6 O( _9 Z•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
$ E  T" V8 R9 [& \/ [•        Network trouble shooting skills
" u& G" g+ B  G8 M, o•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
4 }$ K/ v- I' B$ E3 w•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
. v. u6 o# H' o! w4 ^•        Ability to work independently
+ {% O* f6 e+ w( e1 X. T3 z•        Ability to communicate fluently in both English and Mandarin
Experience and Education
$ e; T1 Q9 f9 o! {•        Technical degree or diploma
9 @" f, ?0 D- n' ?  s# }•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.