Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

: }' V5 d4 V; J$ k
Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

% N! v3 }5 c& M2 JIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
  a4 j! w7 M! Q4 v" ?7 bPosition Responsibilities:
& `) j6 C! a) I1 t9 [•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
: _% i' ^( k9 o•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
8 h0 R+ D+ ~; H0 {- N, u•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
" k2 `0 ]7 c1 A+ P•        Communicate and translate client requirements in Mandarin
6 J0 W+ C) ~. f$ n•        Work evenings as required
Skills and Knowledge Required
5 G9 y) F& ^9 h+ N' s6 q" O9 e•        Customer service skills
•        Technical writing skills
& ?" W' S, S' z  v* V3 |•        C++ development skills
1 _2 X7 }: h" n, C: j•        Software Trouble shooting skills, or the ability to recognize external issues.
' b' s: K4 {' ]) j: B6 \2 C$ ^3 W•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
: O; p( g) P) o% j& r) B# V& ~•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
- \( a% E6 ~/ R9 j" J  H$ I•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
2 \) e; E- r; ?" \7 o/ [6 P•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.