Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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Technical Support Representative
* e9 ]+ y3 t4 lContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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  m, V2 I8 k3 r" rIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
7 ?9 r. j: _+ yPosition Responsibilities:
% k& p( C7 ~4 \" ?  y& w  m, E•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
( M1 x6 u& G# w+ E7 ^•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
# O$ X# Q; }; W* W! j•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
" a) [: }: }9 j9 l•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
/ x( t4 m. \" y( H6 m3 ]7 z/ USkills and Knowledge Required
+ G/ h& ^) C  g, c- i  ?+ W! T•        Customer service skills
•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
9 j9 @. [# z" D4 \, S9 k+ b•        Ability to work independently
/ s( U- b" h9 N1 A8 N•        Ability to communicate fluently in both English and Mandarin
/ E2 K& z- Q  s/ SExperience and Education
; [3 j9 @& w$ O2 _9 W•        Technical degree or diploma
. o( f2 x7 Z' p) V. @/ t•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.