Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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! q( p$ H8 r" O* H1 @* pTechnical Support Representative
# h: e2 A) a9 c: u/ R8 DContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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2 @0 T7 q9 F) d+ x4 ]. ZIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
) y% g: O+ S" f* }* `Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
3 L7 b8 X, P1 L. n' F! I) c7 {•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
3 U/ |0 B$ O. T( ?3 }# z- o8 R# m•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
+ j6 \8 O/ G* U. I2 }- E" |•        System training
$ E: n! Z, D- \: u6 ?/ q2 w•        Communicate and translate client requirements in Mandarin
/ u  ~0 Q2 t; ]/ W3 M•        Work evenings as required
Skills and Knowledge Required
  t: s, {( T) ^6 S•        Customer service skills
•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
' ?% k* b: z/ d  O# k•        Comfort dealing with multiple and varied assignments
7 t/ l; r7 A5 k6 y, d•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
$ {5 v4 ?& E' g( O" ?: H•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
- l: o) M4 l  W: GMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.