Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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' G- a& E: P# Q7 L# \% B: O% `Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

; W- n7 X  N8 o2 d4 m, bIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
4 c0 X3 Y4 |8 @4 C- M, w  e•        Trouble shooting client network issues
8 l' |8 I" l% z  a. F4 J•        Optimizing system configurations  
( ?" t' H9 n; |5 v•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
0 j/ p/ l% d9 u" P•        Site services worldwide
, l5 o2 J/ O4 y: C•        System training
•        Communicate and translate client requirements in Mandarin
1 g# w8 a9 s' F+ g( A- j" [- E•        Work evenings as required
Skills and Knowledge Required
+ Q. |- p7 o! b•        Customer service skills
•        Technical writing skills
•        C++ development skills
1 r1 F5 K* E# @5 g9 x$ x1 m•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
5 Y! {$ A+ G4 e•        Excellent interpersonal and team skills
9 u2 S# ~% q7 H5 _4 {: Q  `•        Comfort dealing with multiple and varied assignments
$ }/ w& Y+ r. w$ z! E( m•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
# Y' W" L: f8 ]  e" \•        Ability to communicate fluently in both English and Mandarin
* p# q% s2 J5 F! LExperience and Education
•        Technical degree or diploma
, G) b4 [& c/ o. V•        2 years experience in a technical support role
& m' T  e2 y+ z$ P; X) n2 t1 VMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.