Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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, t  l' M; Y5 b! r8 {If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
3 o2 y3 a+ r2 g: j! c•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
4 N8 B1 h0 H7 M7 {4 F9 t: Y•        Documentation of technical procedures
& U6 L. u9 `. ]•        Trouble shooting client network issues
% F1 E  x- e- `" j! h! u% Z•        Optimizing system configurations  
2 T* |% w7 x" X7 H•        Low key software development tasks (not a requirement)
0 F$ z- h) I  ^( o$ D2 _•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
/ p$ U. ]$ v" K: x•        Site services worldwide
% i8 x0 L7 c2 Q& n( b& ]" U7 W•        System training
•        Communicate and translate client requirements in Mandarin
  h' ?1 Q0 q; a& W( [8 S8 G+ r•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
. [5 }$ P9 _5 g+ R* o+ ^•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
  E6 Q# M' L  t8 w# |•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
( Y5 C7 N/ [8 Q. f& i* H) r•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
* P* A8 J3 C9 Q/ `4 M•        2 years experience in a technical support role
( ~8 V  |" F" O8 C$ C3 j; R9 u' vMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.