Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
6 S; o8 |; N! U! NContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
9 t9 `$ k/ C/ |/ zPosition Responsibilities:
; F6 s( v! x9 ^1 w; \1 ^•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
5 J- k. T! k6 V( V" U•        Managing customer expectations
4 [) o- }3 l4 @5 f5 F5 b8 w' _•        Documentation of technical procedures
•        Trouble shooting client network issues
: _/ X. d3 g  ~•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
7 m" G$ Q- K* p- P•        Responsible for maintenance of internal ticketing system
5 q8 d2 L1 l& N5 k! m•        Involvement in the development and design of a trouble shooting tool for client.
( O9 y; G7 i  }. v; Z- k0 q0 \7 P•        Site services worldwide
$ T' W* ]( R. W•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
3 P; W4 a1 r' o•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
" }- H' O* s! ^: P' D" w•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
7 r" F* Q5 N( K4 S5 M+ o4 f6 R•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
7 d$ O3 v% T- u•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
9 `0 t/ u% [3 Z" ]Experience and Education
" D$ e) e/ r5 e& s•        Technical degree or diploma
1 z) d7 \2 U. j•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.