Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
# }, k: E% q4 z9 i7 ?4 e. SContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
3 }" t8 i# ]: V- T* W, ~5 M
If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
1 \7 o4 b; C6 I5 ^. ~% uPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
5 I0 w. }9 _0 C- ^2 C•        Managing customer expectations
- m) q6 U# E! `% c•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
5 W* c+ h% B! O1 K0 S+ ^•        Responsible for maintenance of internal ticketing system
1 l- a% ^  }1 S•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
# r( M# ]7 f4 G- N•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
3 I; c* ]3 S* i3 m2 xSkills and Knowledge Required
•        Customer service skills
•        Technical writing skills
4 e  n! h' H+ [•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
5 n; ^, g2 C) H6 f4 q•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
8 ~% T1 p) e# h5 D•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
. I2 p" x! K/ W8 w•        Technical degree or diploma
- g7 b3 Z9 O+ A) P2 H* m•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.