Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
" d2 I1 o) j  P3 M1 q1 t8 s•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
/ K1 x8 u  L7 S/ [5 U•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
( E8 ~4 W, c$ E' l4 r•        Involvement in the development and design of a trouble shooting tool for client.
0 k6 m" l0 \2 F8 }( Q" h•        Site services worldwide
' q7 F- b0 G# I2 j& i' M•        System training
0 B4 c6 X# |8 r; w+ z•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
& U* Y2 q$ _# S: b7 A/ D; KSkills and Knowledge Required
•        Customer service skills
•        Technical writing skills
6 |- b  p( W9 K  l3 g4 M•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
  q1 ~, v1 |# k; j* Y) T5 y•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
/ i5 u! @7 p3 s6 k5 L* m- w•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
5 v; t4 t" U/ p, y: U•        Technical degree or diploma
6 Y( F( V) v& d/ x9 d: X  c•        2 years experience in a technical support role
% Y+ ]5 O% H* U6 [( uMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.