Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
( B& U) U% N. n/ `Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
4 s: R* _  ]; [4 H1 _•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
5 b8 q, M6 `- `8 n8 l•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
+ i* p7 W1 Z" }1 k# V" Z" T•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
( G. h: R& E! c* g  }% z+ @•        Communicate and translate client requirements in Mandarin
+ c. r+ p3 H0 I# I) ~* [•        Work evenings as required
1 I* i- q/ p1 R3 c' t9 i7 zSkills and Knowledge Required
7 y, I" J. ?0 v* l# `1 T0 a•        Customer service skills
! v2 k9 s; V8 Z•        Technical writing skills
•        C++ development skills
6 I3 O6 w' p2 e+ v4 D+ P0 M. F8 E•        Software Trouble shooting skills, or the ability to recognize external issues.
! x, V3 ?$ Q) c: A•        Network trouble shooting skills
- g& S; j5 p+ [! r•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
6 u( m7 L; i1 Z) K- r0 t. a7 c•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
4 K0 n$ R6 L; P) {% o5 b4 p$ OExperience and Education
" v- M" A; `: \•        Technical degree or diploma
! g2 P& c$ z" B1 d•        2 years experience in a technical support role
4 }! I' s/ r* |9 s! O- t$ Z( FMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.