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0 B$ M W- ]9 x$ y" f: I$ GPosition: IT Small Systems Specialist ) G+ y, z0 @& i H/ _
Reports to: IT Manager
2 t# V8 M" I) R5 N5 wLocation: SYSCO Edmonton
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Position Summary:
6 |& H& W! `- D. qThe IT Small Systems Specialist will be responsible for providing day to day technical support for SYSCO Edmonton. Responsibilities will include equipment management and support, basic network support and troubleshooting.
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Responsibilities:/ w- M! ?5 D" ]' q
§ Provide high level of customer service to internal customers
/ t. M% U3 a! ^1 k§ Provide small systems technical support; troubleshoot problems and either resolve them independently or coordinate third party involvement in resolution ' ]; _6 P& E `) a
§ Hardware and software installation, configuration and implementation3 T: ^* [4 k* H" H/ Y: o* p
§ Ensure software and hardware standards and other policies are adhered to at all times
0 w$ `7 ~( z% y+ ~9 d§ Liaise with Corporate IT Helpdesk
7 J4 \! Q. }& c* Y§ Become familiar with in-house software applications (AS/400, EXE/warehouse management system, SOS, VRFS, Impromptu, Lotus Notes & others) with goal of becoming in-house expert
" ?$ }6 f1 P8 w9 [+ `§ Develop and maintain good working relationships with internal and external parties" Q: f5 H) g% t5 Y
§ Special projects as required1 b+ M A2 J) \' d+ H5 ]* t8 n; k) {
§ May be required to provide after hours pager support for emergency trouble calls
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Qualifications:
6 f! b+ b r, {/ F4 N§ University or College degree in Computer Science and at least 2 years of related work experience" A! c* r& {+ Q0 D; p+ q
§ Strong interpersonal skills with the ability to work with others and work under minimal supervision' G) T4 N2 x4 Y. v% l# T
§ Fundamental commitment to customer service
6 R/ Q7 V) J2 X1 ~: }' B/ w0 @2 A§ Excellent problem solving and troubleshooting skills and the ability to work on multiple issues5 @+ w4 N4 [6 P. U3 K
§ Proven knowledge of Dell, IBM, Xerox and Lexmark hardware$ X: q/ ?5 d ? Y2 `
§ Experience installing, supporting and troubleshooting client desktop software1 M, G% `9 a$ V
§ Demonstrated ability to troubleshoot, install and support computer users with Windows 98/NT/2000/XP in a domain environment, Ethernet, TCP/IP, routers, switches, concentrators, Network Management tools (e.g. virus protection, server monitoring) and with Xerox and /or Lexmark printer problems
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Closing Date: September 16, 2005
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Interested applicants should forward a cover letter and résumé to:$ L7 U' ~1 ?0 l
Beverly McIntosh, Human Resources Coordinator
4 h0 `* T# c+ ?' DFax: 780-451-3546
8 y' c: u; }( Q- F/ ?' u+ p1 f' p) \; QEmail: HR.Edmonton@sysco.ca
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Position: IT Manager
- j- C* z; Q% x; Y& j2 M1 WReports to: Director of Finance & Administration
- ?+ B6 K5 h1 ?7 } l# _Location: SYSCO Edmonton# C- s" c3 x8 i+ j
2 U% o% r. U4 U1 W: e& r; G1 mPosition Summary: ]$ R/ w8 u8 r* D* B/ L! u# J
The IT Manager will provide hands on management of all aspects of the local IT operations for SYSCO Edmonton - managing the information systems on a cost effective basis while ensuring user demands are met. This person will work closely with the SYSCO Canada Corporate IT group (located in Calgary and Toronto). , \. k! S+ I+ u1 F$ {
3 Z3 o# q) K5 Y7 v( E o- u8 B& PResponsibilities:
6 U2 _' W( W+ \/ l§ Manage a stable local IT environment 5 q/ [6 t5 w2 _
§ Manage and coach staff in IT group! i+ w: r4 `; w; O" U* Q: ~' H
§ Oversee and provide small systems technical support
$ |# d' q% Y2 m5 h§ Reporting to the Director of Finance and management on a monthly basis on status of IT projects and initiatives4 H3 o1 Z6 _$ O# v# k" I' b
§ Work with auditors (internal and external) – respond to requests, prepare response to audit reports
) i( J# v. v% w& a§ Hardware and software configuration and implementation
1 q' a5 c/ A+ u/ C6 j§ Manage and track all technology assets including ensuring that all software licenses are documented and adhered to
( D4 U7 h3 \8 Z- U. _8 H§ Ensure software and hardware standards and other policies are adhered to at all times
% i! B' r- a+ H# u+ P§ Perform network administration at the domain level; managing user accounts and network access
- }5 u1 }( C2 A3 t4 R. ?2 g/ V§ Develop and maintain backup and restoration procedures B7 I' b" @4 |
§ Develop and track IT budget as well as IT capital spending plan1 F. [/ a/ k5 x+ X8 q) Y; c% p
§ Liaise with Corporate IT Helpdesk+ k% ]/ A9 z. N' {" p, W/ q
§ Become familiar with in-house software applications (AS/400, EXE/warehouse management system, SOS, VRFS, Impromptu, Lotus Notes & others) with goal of becoming in-house expert8 v' k5 f/ z4 ]/ f
§ Provide technical and procedural recommendations to management9 Y4 F& C2 \+ c( q
§ Manage user ID request and approval process in conjunction with Director of Finance9 u# c. Y& b4 M' N. \: P" t
§ Implementation and support of small systems technology initiatives in conjunction with SYSCO Canada IT
' h8 e6 S7 p8 U- C0 w' ]$ I§ Coordinate and support end user training
6 _" W ~" o1 g9 r, o§ Develop and maintain good working relationships with IT related suppliers and service providers
$ C6 U# U9 \; u& r* ^4 g3 L# D* a, Z§ Collaboration on development of internal intranet and external website maintenance
/ A. }8 ~. q# q7 G1 m) ~ r§ Manage all printers in the building/ B" }; j, @8 s4 w# T, q8 a
§ Special projects as required% E, I8 o3 y8 @( Y. T5 b9 y
§ May be required to provide after hours pager support for emergency trouble calls4 Z; m1 X0 `7 \5 N$ F
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Qualifications:
5 @) s7 O6 L) q§ University or College degree in Computer Science and at least 5 years related work experience
: c: k) h, e- T7 w* U) l1 S, ~§ Excellent leadership and organization skills
, a7 s+ u, ^5 Q* E( H§ Able to manage a local IT environment while working within a Corporate IT structure at a national level
. q1 R( A* Z& \1 i. Y§ Strong interpersonal skills with the ability to communicate at all levels within an organization2 q) G9 N" u4 f: v P
§ Strong small systems technical support experience
/ [# M! i; b: Q§ Fundamental commitment to customer service and process improvement
% a' t5 s% z2 ?7 ^ o5 [) @6 I§ Excellent problem solving and troubleshooting skills and the ability to work on multiple issues3 N- ?* I7 n9 ?* x+ {" s( l
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Closing Date: September 16, 2005! z9 y& L- B) c6 s) S
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Interested applicants should forward a cover letter and résumé to:
+ F9 b: j1 T! Y9 k Q( H( rBeverly McIntosh, Human Resources Coordinator6 G: P, j/ R: ?5 ]# D- O, {
Fax: 780-451-35468 K" f T/ U, P' [" R
Email: HR.Edmonton@sysco.ca
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