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Desktop Support Team Leader
" h5 V$ h1 J4 e3 ^# v  mSystems Analyst III
Job Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
CSU Local 52
& p5 p1 M% ^- v' z: yCorporate Services - Customer Support
$ I. S  @+ q$ A4 V# w  aWork Location: 12th Floor Century Place



FUNCTIONS:

  i& Z8 w* v- N* k" O8 P# r: ~The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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  T/ |: B8 k2 e5 Q* o4 @· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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8 P$ v5 W4 R8 N% X" f· Working with other operational areas in maintaining an ever evolving desktop support model.

- s$ Q( \8 E8 D* u! q# I) ?, t) i· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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· Performing quality assurance for work performed, in response to customer requests.
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! ]/ n; a& g% H: Z1 \; E9 n· Researching, planning, producing and presenting technical recommendations by formal reports.

9 s8 i) ]. W! e- w) u9 y# `" [: O· Establishing standards, procedures and documentation for the Desktop Support area.
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· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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+ L  h+ h  y: O) NJOB REQUIREMENTS:

· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

; T% U, K' e8 F$ Y0 m. Q5 I! ]· Experience in supervision, leading,and managing a team of technical experts is essential.

· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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% l- U# K/ `  @& V9 v' N; s· Strong technical, communication skills (both verbal and written) are required.

6 i5 Y1 D9 j. S& l; O4 v# X% H· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

1 y) k: _* [" _( C/ g· Strong analytical, problem solving and project management skills.
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# `; k( e; v& C$ X· Strong customer focused approach to delivery of service is essential.

) E4 x7 t3 S3 i. o- N) L· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.



3 J; t9 g9 F, J0 NHOURS OF WORK:

# }$ t# ^% \  l1 G5 n8 n) F33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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7 l, f* ^! C. M+ T8 [, lSALARY RANGE:
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21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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GENERAL:

% x7 R$ ]# k/ l+ m! XCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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Opening Date: 十月 27, 2005
. I" e$ M& u. JClosing Date: 十一月 07, 2005


Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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