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Desktop Support Team Leader
Systems Analyst III
8 v; A9 B4 u, UJob Requisition Number: 90440
! e; m, i8 K: C& |6 w" _1 Temporary Position (Approximately 11 Months)
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Corporate Services - Customer Support
Work Location: 12th Floor Century Place


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FUNCTIONS:
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/ n3 y! @2 f& o( O1 w1 N) iThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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8 h4 p4 S" X) [· Working with other operational areas in maintaining an ever evolving desktop support model.
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· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

  l" G. Z# H0 c- ~, `· Performing quality assurance for work performed, in response to customer requests.

9 t- M) |0 Z& J0 B. }· Researching, planning, producing and presenting technical recommendations by formal reports.

· Establishing standards, procedures and documentation for the Desktop Support area.
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· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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JOB REQUIREMENTS:
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- [$ T  h/ B' t2 u; ^  t· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

" H+ O% N6 x  a. U% I, e· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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· Experience in supervision, leading,and managing a team of technical experts is essential.

· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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4 I* J8 x$ w9 }; }· Strong technical, communication skills (both verbal and written) are required.
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

· Strong analytical, problem solving and project management skills.

· Strong customer focused approach to delivery of service is essential.
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· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.



8 s) x  y" f. [( C% K% THOURS OF WORK:
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33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.

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SALARY RANGE:

21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.

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' v( `2 E3 |1 e- a+ _: ^0 NGENERAL:

$ J; v8 L* C2 gCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

2 H7 H9 A0 M: tThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.


) r+ `$ @2 a3 f. \Opening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005
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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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