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发表于 2005-10-30 10:34 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
Desktop Support Team Leader
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Job Requisition Number: 90440 , ]. ^8 e- l9 a
1 Temporary Position (Approximately 11 Months) 5 a4 d- ~7 S3 j, }
CSU Local 52
/ S! L+ Q( v0 c  Q6 qCorporate Services - Customer Support   s" U! \' C) S6 a& ?
Work Location: 12th Floor Century Place
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FUNCTIONS:
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The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:3 @+ F" f* `/ S4 Q. N
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· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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# C9 K. _$ {$ Z" {· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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· Working with other operational areas in maintaining an ever evolving desktop support model.4 i( g5 d& |: i2 e
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· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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# T; s, C3 p: r5 W/ u· Performing quality assurance for work performed, in response to customer requests.
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· Researching, planning, producing and presenting technical recommendations by formal reports.) o; H0 @6 K9 n4 j7 I5 i4 W

& n" [% J3 Z, k7 B· Establishing standards, procedures and documentation for the Desktop Support area.0 K' K( \7 I0 X7 A$ K
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· Maintaining a strong team atmosphere, while ensuring proper communication exists.5 Q4 @% x& y, |& y! _7 S

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JOB REQUIREMENTS:. T4 a) N. S% K/ j8 K9 O; e. U, K

) y0 e" ~: c4 p; X· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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* r: i+ }& S% }0 ~2 u& o) Q# O* U6 S· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.  U0 r  b5 j$ J' W* J8 A
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· Experience in supervision, leading,and managing a team of technical experts is essential.3 _0 G6 x% t2 X8 |2 h% O
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· Demonstrated expertise in streamlining of processes to improve operational efficiency./ e$ ?. b4 ^& L  X& {8 h
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· Strong technical, communication skills (both verbal and written) are required.
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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· Strong analytical, problem solving and project management skills.
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* Z/ b! q: y& h: T9 Z* d- R. d· Strong customer focused approach to delivery of service is essential.5 e! u1 P9 ]  c. `+ Z+ j% B1 E

4 U$ ]! n* X( _, \· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.. m& v! p6 o0 t( t+ N7 {
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HOURS OF WORK:- a8 p  _6 N) ^" V; ?6 ~; Q

7 d2 T* d5 B2 E9 s" x2 _33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.# S, b" D7 Y8 l, q

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SALARY RANGE:
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21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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, @* ~* G! Y. Z0 E2 d! ^GENERAL:( W0 ~! C1 b! M# Q! h

& u! m) k; J! A9 }' Y! b" kCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.* y$ Y: H1 g+ e6 r
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The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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/ N. ?. v; f: U0 N. J) @Opening Date: 十月 27, 2005 " y  f5 f! e6 c. x& }' q" H. P6 @8 h6 W
Closing Date: 十一月 07, 2005 " k# k5 Z8 C6 o' Z" _' h: J. p* j
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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date
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发表于 2005-11-1 21:39 | 显示全部楼层
ding yi xia
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发表于 2005-11-2 16:34 | 显示全部楼层
upupup!
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