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Desktop Support Team Leader / W, d( h: j9 n. m/ ^1 m/ k" v. X
Systems Analyst III
2 l( p, e* R# S# I3 L* B" hJob Requisition Number: 90440 : f3 b3 q6 @" [4 M, r8 ]8 r0 d
1 Temporary Position (Approximately 11 Months)
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6 I# q [8 d6 W# ICorporate Services - Customer Support
' x. M! o$ u/ y( |3 T4 yWork Location: 12th Floor Century Place
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FUNCTIONS:) s3 h3 y0 A" ^7 t, U+ T
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The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.9 z! U& x+ ~) s0 r
& o2 ?+ f% O& M% ~· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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· Working with other operational areas in maintaining an ever evolving desktop support model.* n7 A/ u0 l( W& S
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· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.) P0 A/ E$ x* Y6 n- S8 \) G% }+ f
) L4 ?, o- c, Y: Y! v' ~· Performing quality assurance for work performed, in response to customer requests." @2 Z& a* n5 z. X5 r0 s$ C6 w
/ a% I" @9 r6 S, ^3 R' h0 |· Researching, planning, producing and presenting technical recommendations by formal reports.
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$ u- w2 _% }! q$ O: u, y) B- E· Establishing standards, procedures and documentation for the Desktop Support area.! W; G' A6 q9 T( P! ^" _
' x1 D) S: ]/ Y2 S5 q+ M5 x· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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JOB REQUIREMENTS:
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% F8 h _' s; Q· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.+ K. Z3 Z; M/ z# v& k: r
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· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.! B7 J* Y" i% v! c
~& T! ]6 a8 s. r· Experience in supervision, leading,and managing a team of technical experts is essential.
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9 M; J+ d$ V' Z' p· Demonstrated expertise in streamlining of processes to improve operational efficiency.# I" t' G/ t% I5 v! k2 `
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· Strong technical, communication skills (both verbal and written) are required.
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" I3 w$ m. @# T r! u& [· Demonstrated ability to plan, prioritize, schedule and execute working assignments.8 a! ~2 u) W, i! e9 I
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· Strong analytical, problem solving and project management skills.
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; i) J3 C$ s! Y7 c6 [4 o· Strong customer focused approach to delivery of service is essential.
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1 }5 L& {# r& w· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.2 J9 t G) H1 R% |) J* U0 ?
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HOURS OF WORK:
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5 ~9 w# A4 ]8 s6 [1 U9 R7 a* D33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.4 Q0 Z, D; f" m
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0 q4 T; w- Z b4 s3 i$ t% t) P0 }SALARY RANGE:
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21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.0 u9 C* w0 w9 j/ G& @7 o6 q. G- R
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GENERAL:
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Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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/ z% E- s- y. LThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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Opening Date: 十月 27, 2005
* ~9 Y- U5 A" o1 E$ b# lClosing Date: 十一月 07, 2005
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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date |
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发表于 2005-10-30 10:34
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