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Desktop Support Team Leader
( Z6 W% c8 B1 x) |) x/ hSystems Analyst III
Job Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
CSU Local 52
/ S! L+ Q( v0 c  Q6 qCorporate Services - Customer Support
Work Location: 12th Floor Century Place
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FUNCTIONS:
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The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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# C9 K. _$ {$ Z" {· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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· Working with other operational areas in maintaining an ever evolving desktop support model.

· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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# T; s, C3 p: r5 W/ u· Performing quality assurance for work performed, in response to customer requests.
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· Researching, planning, producing and presenting technical recommendations by formal reports.

& n" [% J3 Z, k7 B· Establishing standards, procedures and documentation for the Desktop Support area.

· Maintaining a strong team atmosphere, while ensuring proper communication exists.

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JOB REQUIREMENTS:

) y0 e" ~: c4 p; X· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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* r: i+ }& S% }0 ~2 u& o) Q# O* U6 S· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

· Experience in supervision, leading,and managing a team of technical experts is essential.

· Demonstrated expertise in streamlining of processes to improve operational efficiency.

· Strong technical, communication skills (both verbal and written) are required.
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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· Strong analytical, problem solving and project management skills.
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* Z/ b! q: y& h: T9 Z* d- R. d· Strong customer focused approach to delivery of service is essential.

4 U$ ]! n* X( _, \· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.


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HOURS OF WORK:

7 d2 T* d5 B2 E9 s" x2 _33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.

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SALARY RANGE:
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21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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, @* ~* G! Y. Z0 E2 d! ^GENERAL:

& u! m) k; J! A9 }' Y! b" kCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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/ N. ?. v; f: U0 N. J) @Opening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005


Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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