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Desktop Support Team Leader
Systems Analyst III
, W! q+ M$ o1 W9 h9 ]4 n1 x6 ]Job Requisition Number: 90440
/ p$ J! P5 S# i. \7 v$ r7 P1 Temporary Position (Approximately 11 Months)
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2 }$ p7 b. I! R* PCorporate Services - Customer Support
Work Location: 12th Floor Century Place


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FUNCTIONS:

; V! ^3 J# [- D- nThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

: g! ], H! Z+ \4 _· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.

' c% y9 N: X- t  T- ~0 H/ {· Working with other operational areas in maintaining an ever evolving desktop support model.
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· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

' U7 U$ D5 k" D  w· Performing quality assurance for work performed, in response to customer requests.

· Researching, planning, producing and presenting technical recommendations by formal reports.
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· Establishing standards, procedures and documentation for the Desktop Support area.

· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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JOB REQUIREMENTS:

% l6 `" y& R7 y· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

· Experience in supervision, leading,and managing a team of technical experts is essential.

· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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· Strong technical, communication skills (both verbal and written) are required.
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/ G$ H4 ]2 b+ z7 R7 Z7 Z· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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1 D/ k0 r7 n) n  H· Strong analytical, problem solving and project management skills.
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· Strong customer focused approach to delivery of service is essential.
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· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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6 b: l4 _7 E& {0 p4 p1 Q5 VHOURS OF WORK:
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; q( ~3 {. [: _. H  ?0 W33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.

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SALARY RANGE:

21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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& g4 r8 z% ^! W+ @9 ]8 N; eGENERAL:

Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.


Opening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005
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' q8 w- r9 q: L$ Q: [9 NApplications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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