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Desktop Support Team Leader
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8 o) `7 k- c6 B0 T1 J4 f/ w( _( JJob Requisition Number: 90440
: |) e# o9 L" y9 a' {) Z1 Temporary Position (Approximately 11 Months)
! u3 {* I& e9 M! ^' ^CSU Local 52
Corporate Services - Customer Support
( ], q, F' T" k" p* D4 ?Work Location: 12th Floor Century Place
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! W# S0 c) W4 \, l9 e% EFUNCTIONS:
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! B# m$ ~/ |  zThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

4 r) I# \( d( U+ @· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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  n; [, M' i" B' I! G· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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· Working with other operational areas in maintaining an ever evolving desktop support model.
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· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

1 ~, i# l2 H4 T8 V9 s· Performing quality assurance for work performed, in response to customer requests.
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· Researching, planning, producing and presenting technical recommendations by formal reports.

5 m9 O9 H3 f$ c4 p# Z) R2 b· Establishing standards, procedures and documentation for the Desktop Support area.
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8 u2 E- b# g  a, _: b4 _! p8 I2 z· Maintaining a strong team atmosphere, while ensuring proper communication exists.

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JOB REQUIREMENTS:
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5 n' b5 Q6 M6 a· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

1 N: h, S  K1 R+ C· Experience in supervision, leading,and managing a team of technical experts is essential.
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· Demonstrated expertise in streamlining of processes to improve operational efficiency.

· Strong technical, communication skills (both verbal and written) are required.

· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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# o) I) k# x, p( k/ }/ }) Y  p· Strong analytical, problem solving and project management skills.
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. c% A0 x. x+ u: Q7 r( [· Strong customer focused approach to delivery of service is essential.
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' c% E& S: a) |3 J1 m· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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HOURS OF WORK:

* O7 h( u/ u4 q: B33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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SALARY RANGE:

4 q/ z" s$ o1 T7 a1 M' G21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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GENERAL:

Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.

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" y& C4 }" D3 n* \" l1 mOpening Date: 十月 27, 2005
# u: q7 _. N  r1 `Closing Date: 十一月 07, 2005
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% N* }; O& x9 J: a& }) g8 SApplications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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