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Desktop Support Team Leader + q* O, w2 x* t
Systems Analyst III ) [ z2 ]' d. e
Job Requisition Number: 90440 ' S" U5 q! c$ a/ S( ?) q4 v3 P
1 Temporary Position (Approximately 11 Months) ( ~1 ^" N" x6 f" A: ]: S) U
CSU Local 52 2 A- P# @, h) U' |& Y
Corporate Services - Customer Support
8 A, i2 ]$ d2 {% I4 S6 yWork Location: 12th Floor Century Place
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FUNCTIONS:1 d- t/ S* y% @. e/ |
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The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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1 p" t& `) h+ L. R9 m+ X· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.6 S' P2 f0 i2 ^6 u3 O8 P
* I& m# D. C2 y; Y8 o' v· Working with other operational areas in maintaining an ever evolving desktop support model./ B2 z9 k, I5 W9 N1 d! g
1 m6 Z% r% B/ K) Y. @0 @$ L· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.. w' z1 S& R. Q- d
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· Performing quality assurance for work performed, in response to customer requests.
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$ E* g! Y7 n7 |0 a' c; j· Researching, planning, producing and presenting technical recommendations by formal reports.0 |) i& n' A" W
* i: w+ l: k$ L6 h8 z* a; X+ `· Establishing standards, procedures and documentation for the Desktop Support area.5 r k" G5 O; u3 \; F. f
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· Maintaining a strong team atmosphere, while ensuring proper communication exists.# B) u. H# p' X$ e% \1 X! ^
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JOB REQUIREMENTS:
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6 i: ?; R& H% ^· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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; g6 K% F4 i$ G6 ^0 h! G# |· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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+ e% }' e$ ?: ]1 c· Experience in supervision, leading,and managing a team of technical experts is essential.8 h6 {8 r) h# `# p8 d
+ h7 J$ R) m( Q+ O· Demonstrated expertise in streamlining of processes to improve operational efficiency.& M/ ~% K5 N) E& y/ a+ E( h
9 U0 }. s1 P: I! F2 i3 r· Strong technical, communication skills (both verbal and written) are required.
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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! o. z% @. C& i8 [; S/ T7 e· Strong analytical, problem solving and project management skills., v+ ?4 O, }0 N) L( y
: m! A8 M G; @2 P) T& G· Strong customer focused approach to delivery of service is essential.
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/ ] V8 R# G: Y* v· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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HOURS OF WORK:
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& J8 A( `5 q1 l33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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SALARY RANGE:7 z) C9 j3 d) q$ J. a, X# E' k! n$ m
% e/ _; M9 I, L! n/ ~* r21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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GENERAL:. l+ [; k8 y5 f7 P5 t1 w
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Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.3 Q1 {& f: g+ ^! d% q9 }4 Y7 ~% @9 c2 q
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The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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; y* [% {2 L7 w" p! XOpening Date: 十月 27, 2005 5 |- E1 K9 @+ x3 p
Closing Date: 十一月 07, 2005
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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date |
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发表于 2005-10-30 10:34
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