Telus Job opportunity

Telus

Customer Help Representative - Edmonton – ADV1474

About TELUS
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TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.  


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$ \; E2 f: P+ J3 c" O. u0 E4 b: ~Key Responsibilities:
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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.

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6 f/ N  Z7 T5 s: V4 qYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.  
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In this position, you will:
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Provide service to TELUS customers.
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner

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In return:

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$ G  B! X- E0 J6 tYou will become part of a fun, dynamic team that has the potential to help you take your career to the next level.  In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.

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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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- D3 N% M' }* d  ?8 q5 TQualifications  
5 d5 e6 w( _! r4 N3 V$ a6 QRequired Knowledge:
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Technical knowledge of data/IP products and services.
% {! P4 l' D- B/ b' ?+ {6 N7 B1 c+ XTechnical knowledge of voice products and services is an asset.
7 S; A# i. R& ]! hTechnical knowledge of the Internet, Internet technologies, and technological/industry trends.
Familiarity with trouble reporting systems is an asset.
Successful experience in a customer service environment.
6 |$ ?5 N- w8 v4 GWorking knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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Required Skills and Abilities:
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0 v+ X* E+ B4 a& N9 @Must have exceptional interpersonal, oral, and written communication skills.
* h, D$ v  ]4 ?Strong problem-solving and trouble-shooting skills.
Ability to work independently with minimal supervision.
2 x( b, [3 f# xMust maintain a high degree of accuracy and attention to detail.
3 M. p, o* L/ L" `6 S) }0 O, ]Ability to effectively compile and analyze data and make sound recommendations.
& p4 U/ T1 T/ k! P' C/ G; i4 HAn aptitude for recognizing and creating sales leads is an asset.
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8 A5 S. Y1 v0 R' E Additional Requirements:
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Reliability and regular attendance is essential.
Must be able to work in a measured and monitored environment.
Ability to work efficiently in an environment with limited ability to move about.
8 l, }9 |4 j3 h1 mMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
' t) w/ E; e% S( E- e8 S, ZThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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9 ?9 G/ v; V( B0 N7 Z# E- C TELUS Values in Action
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TELUS recognizes and embraces the important of values in our ever-changing workplace.  To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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. e5 ?" l; c, ^8 |, cWe embrace change and initiate opportunity
0 `. ]* p7 x; u  z+ A' Z6 p: e0 ?We have a passion for growth
We believe in spirited teamwork
We have the courage to innovate
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% a* T- g  z* O2 Y3 h! K$ hAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

寒月

据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

Telus

Originally posted by 寒月秋千 at 2005-11-30 09:00 PM:
据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

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现在罢工已经结束了，这周已经陆续恢复工作了，所以也就没有这个问题了