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Customer Help Representative - Edmonton – ADV1474
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2 K% U6 x+ C' j; r {About TELUS" f# ]& r2 k( S9 F3 ^. I
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TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move. 5 g% f) r y* \8 B/ d2 e
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Key Responsibilities:( c2 b& r8 I4 d0 \% A2 a1 I
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g! F$ x& X+ @4 IWe hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.& _) _1 p$ P$ b/ @3 V, G5 {' a
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You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential. 0 e; c% Q* M) M# s8 q
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2 L- W3 P4 P# P& H+ z# z9 { In this position, you will: $ I: n% h3 S/ e, H3 \
7 I( x3 k: g7 S' j( J' o1 W5 rProvide service to TELUS customers.
5 n, T- L+ K/ ]9 ]Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
X9 t4 x! V% C( b- m4 r& h$ [Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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& F& i; W/ N% \( ] In return:% Y& Z% d* _, d
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5 j$ z- U3 i2 ^' pYou will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.. g. D1 ?: _& _/ d
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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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Qualifications
6 O/ d, X9 e5 bRequired Knowledge:
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Technical knowledge of data/IP products and services.9 N% ^; C) Y3 ]9 X2 S. r3 O
Technical knowledge of voice products and services is an asset.. ]6 M. y0 @, N: t% n* o% G
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
+ B6 Q+ Y; ~8 _& ^; V# SFamiliarity with trouble reporting systems is an asset.
% T4 V* [7 D3 p* J8 ]Successful experience in a customer service environment.7 U+ m" l4 \( C, `" G9 O9 G
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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/ E8 A( m# B3 M( v% ~Required Skills and Abilities:
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& d& k- Y& K9 c7 g' fMust have exceptional interpersonal, oral, and written communication skills.
( U) V7 S* s7 I& ?Strong problem-solving and trouble-shooting skills.
4 u! N& E5 O+ i, e8 n3 p" Y0 p3 d. x4 EAbility to work independently with minimal supervision.
& a* o, i: g6 M+ wMust maintain a high degree of accuracy and attention to detail./ d6 m9 U( e/ e1 `# r: j' W# S
Ability to effectively compile and analyze data and make sound recommendations.- @3 p4 X. R* W5 J0 p- I+ B* v* V9 `
An aptitude for recognizing and creating sales leads is an asset.# o( K. b* A& C: K' p8 Z0 _: g; V1 {
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Additional Requirements:
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Reliability and regular attendance is essential.! T' Z* W. @* t) ^3 o5 D" n0 C9 a5 b8 |
Must be able to work in a measured and monitored environment.$ q- E( t1 _8 Q0 ~4 a1 V( G
Ability to work efficiently in an environment with limited ability to move about.
8 W) S: x. k3 U A4 tMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).. l0 @5 I7 Z/ j. j. x5 V
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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TELUS Values in Action R2 ^2 T: S1 _0 S
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TELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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We embrace change and initiate opportunity
- p: A) D! i/ |3 [. t( E0 dWe have a passion for growth
2 M. ~- f+ E# _1 pWe believe in spirited teamwork
. p6 n+ ^( }: z+ e/ E1 l2 xWe have the courage to innovate/ m) ?/ a( ^: n$ Z1 @- g
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% z# n( `, l0 F; m+ NAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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