Telus Job opportunity

Telus

Customer Help Representative - Edmonton – ADV1474
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About TELUS
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5 u- G" ^1 w3 S" b. BTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.  

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Key Responsibilities:
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/ ]) _( B0 a" b# XWe hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.


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  l5 p7 i2 e( W+ h" {& v" @You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.  
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In this position, you will:

Provide service to TELUS customers.
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
/ j) q" K# g  U) GHandle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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( U2 {" |4 W: E5 Q7 u! t9 X In return:
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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level.  In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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. K) M6 ?. I; H6 p+ m) OYou'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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" h# u; y" `$ P6 X& gQualifications  
Required Knowledge:
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4 g4 z; M, w. Q6 J0 h) b- LTechnical knowledge of data/IP products and services.
Technical knowledge of voice products and services is an asset.
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
Familiarity with trouble reporting systems is an asset.
Successful experience in a customer service environment.
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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Required Skills and Abilities:
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( i; k5 k. ]$ _* y# c' `Must have exceptional interpersonal, oral, and written communication skills.
) q2 k! ^: @# FStrong problem-solving and trouble-shooting skills.
: ~* }% g6 A( k8 u7 ?; zAbility to work independently with minimal supervision.
2 `' P7 Y, l: xMust maintain a high degree of accuracy and attention to detail.
Ability to effectively compile and analyze data and make sound recommendations.
4 [' e2 H9 v: D% Y6 XAn aptitude for recognizing and creating sales leads is an asset.


; R! O7 B2 L8 _: _- o Additional Requirements:
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Reliability and regular attendance is essential.
Must be able to work in a measured and monitored environment.
Ability to work efficiently in an environment with limited ability to move about.
# O4 P, _  d+ `2 k# ]; vMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
- G. L2 G1 o6 i! v: \8 uThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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TELUS Values in Action

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TELUS recognizes and embraces the important of values in our ever-changing workplace.  To be successful, all applicants must demonstrate behaviors that are reflective of our values;

We embrace change and initiate opportunity
4 e7 b! r/ a: [2 x% {  IWe have a passion for growth
( z0 _6 p5 \7 |7 r0 zWe believe in spirited teamwork
We have the courage to innovate
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At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

寒月

据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

Telus

Originally posted by 寒月秋千 at 2005-11-30 09:00 PM:
4 ?+ z9 H5 a3 O, m/ r据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

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4 y4 j1 ]* `; M" S6 V现在罢工已经结束了，这周已经陆续恢复工作了，所以也就没有这个问题了