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Customer Help Representative - Edmonton – ADV1474
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. ~# N: F3 t& C- z3 f y2 wAbout TELUS
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TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.
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Key Responsibilities:$ a) b- o4 z) c* ~3 R4 N, E
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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential. ) h# d) V/ J9 E# m
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4 ^8 ?: I/ g( \) V4 l, h In this position, you will:
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P( q6 n" S7 H; ]Provide service to TELUS customers.- `/ \0 {4 B* C. e+ C
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
- `1 H# |: d8 w8 q' b7 T2 I+ o$ OHandle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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In return:
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) j7 q( c/ r) M5 {& ~# H& J/ o$ ]You will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.! ^! B9 T2 R: |. W& e3 O, U
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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.2 T( j+ y* I0 O) p; W j3 k
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+ K3 `4 a- I% `3 I% E5 W$ dQualifications
5 A+ R0 S; c3 [8 }1 j, fRequired Knowledge:8 h) A) E) o8 @5 H# F6 R1 z3 U3 S( \* k) F
7 Q& a# L" _, |# r5 WTechnical knowledge of data/IP products and services.6 F$ S+ f, \3 E4 ^( I$ ^, X$ O
Technical knowledge of voice products and services is an asset.2 W: h' D/ d/ `: ]) D
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.: }+ v3 N: N6 v$ P
Familiarity with trouble reporting systems is an asset.! M. X, @" T' f1 E
Successful experience in a customer service environment.
1 Y8 x( Q8 G, T) b7 e3 m }" ?8 |Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.0 E8 o7 W/ x* E7 c$ J
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0 L% |' s, {# t0 ^3 _. Z( H0 fRequired Skills and Abilities:
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Must have exceptional interpersonal, oral, and written communication skills.4 w8 S1 T! p& G4 t& d
Strong problem-solving and trouble-shooting skills.
& g8 z1 R- a& l3 A* i3 F# t$ YAbility to work independently with minimal supervision.- [! ~9 v8 B/ [: t' Y
Must maintain a high degree of accuracy and attention to detail.
+ p: ]$ f J/ a0 V U2 i: [Ability to effectively compile and analyze data and make sound recommendations.
) Y. V3 M8 k: A7 C( d6 d3 @, o; WAn aptitude for recognizing and creating sales leads is an asset.
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( Q' l! ^& d. \1 c- L" G1 R Additional Requirements:
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- Z' |) O$ u- Z$ |Reliability and regular attendance is essential.' @& F) Y( ^; ^7 j
Must be able to work in a measured and monitored environment.7 w- Y& ]) X# o4 o z: d
Ability to work efficiently in an environment with limited ability to move about.
7 W3 [( u# ~: b; K4 uMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).: S4 n+ i6 S1 J3 f" z" e4 y
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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5 N0 ]( }% z. p& s& h. ?! S* c& S6 ^ TELUS Values in Action+ ?/ C1 l7 R% |4 ?+ F& x
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7 I l8 P9 g4 X3 Y7 ~TELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;2 ~. z" v1 C7 L- Y3 I' Y* i1 h
3 n* q# P0 }( p3 ]' |2 XWe embrace change and initiate opportunity
% V1 a! M6 w# H5 R) u7 J6 FWe have a passion for growth
* a& k) O& Z# PWe believe in spirited teamwork/ c8 U. O) X- k8 j$ o9 r3 v
We have the courage to innovate
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9 Q3 N9 A3 w6 Q+ G. G' yAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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