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Customer Help Representative - Edmonton – ADV1474
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About TELUS) I( h* }& p i+ l
4 C9 y( H( Q; H: E2 c k+ [TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move. ! a; i2 x7 @" C/ D+ B
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Key Responsibilities:
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- Y9 f2 n M/ h( AWe hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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: R2 ?% s# o4 B& v0 u! q5 ?You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.
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In this position, you will: , h5 [; D, `1 i1 p. H- Q& i9 b
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Provide service to TELUS customers.9 c& }% [5 x- j$ r2 y7 C
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery7 C+ \: z$ C& F" B1 ]/ R& r
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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" \) N$ Y7 D6 m: X; G1 R In return:# H, o6 P' Z Z5 B4 `' i$ A
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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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* F' m2 y" I" j9 [* OYou'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.) s' z. y$ J4 n" w# Z
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Qualifications 3 e! I6 L! w: E
Required Knowledge:
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9 Z. ^5 { V; _& g y) ^7 I: z. L7 }Technical knowledge of data/IP products and services.: e% Y$ W( X) H' B3 `
Technical knowledge of voice products and services is an asset.! N4 j, g9 R: U0 N
Technical knowledge of the Internet, Internet technologies, and technological/industry trends./ c& c# T. U$ k
Familiarity with trouble reporting systems is an asset.
/ ]! K7 G& ~, p1 Q# F1 P' eSuccessful experience in a customer service environment.+ o5 U4 g. R" x6 s& H
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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Required Skills and Abilities:
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# G2 I5 O1 a) O" L L8 g( @9 `' N! AMust have exceptional interpersonal, oral, and written communication skills.. e* p( F4 p2 d- u! ] [
Strong problem-solving and trouble-shooting skills.
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Must maintain a high degree of accuracy and attention to detail.1 G! r7 w! N9 | D! b, b8 L& i) {
Ability to effectively compile and analyze data and make sound recommendations.
0 F! }5 `! U% ?* j* KAn aptitude for recognizing and creating sales leads is an asset.
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Additional Requirements: - \& Y8 t+ d1 ]) O
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Reliability and regular attendance is essential.
0 n/ @% `' o' P/ a/ PMust be able to work in a measured and monitored environment.9 S! W: F E# j
Ability to work efficiently in an environment with limited ability to move about.$ y: ~0 S5 u l; b$ H, [
Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).) m: }# v# {8 U7 K# n
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.6 u$ h; Z" X& P* T' B
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TELUS Values in Action! O5 Y+ K+ E R* R5 P4 M! G
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, H' W. j2 |" r1 |' e6 c! i9 N; STELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;2 U- m4 g3 t: K/ P, P% ?
- b9 f' B- B' j/ }+ GWe embrace change and initiate opportunity
! d$ s4 {0 g+ C, J9 m. TWe have a passion for growth
X' v* t8 K1 B6 e& q: {We believe in spirited teamwork
7 T4 _1 x2 v7 l& NWe have the courage to innovate, s6 U/ _. ~( N1 e. S: y; q
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7 Y7 ^; Z: g' rAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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