ASSIST Community Services Centre - Receptionist/Immigration Services Worker

ASSIST

Employment Opportunity
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Position Title: Receptionist/Immigration Services Worker (Temporary position for Maternity Leave)
Term: 1 year contract
Hours of Work: Part-time: 21 hours per week
Closing Date: October 5, 2010

Job Description
4 \* \/ Q9 i+ N. Q-Answer multi-line phone calls professionally, politely and directing the calls correctly.
-Assist with providing counter services and act as relieve to the other Immigrant Services Worker
-Reports to the program manager and provides clerical support to all members of the ISP team
-Helping Immigrants with Language Barriers to interpret and explain English letters, pamphlets, notices in Cantonese or Mandarin as requested by the client
4 v1 I" p( [: L* \-Train and supervise volunteers at front counter or reception

: W; k, K4 X1 @Qualifications:
! a% |& Z% T- w/ c0 U* n-High school diploma or above, two years or more related work experience
-Exceptional customer service skills, ability to handle multi-task requirement
( W& Q& B2 B! N3 A) K/ P4 [3 u7 V-Works well under pressure, ability to work well independently as well as in a team
8 u! c- K" Y0 T+ }4 ?8 _! ]2 x' R-Good oral and written communication in English and Chinese (Mandarin and Cantonese) and willing to learn one of the Chinese dialects if only proficient in one
! P3 L8 }7 @/ ?7 k! z" ~: q# ~-Requires police security check at the expense of employee and child welfare check
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& P! p5 _0 h& I. H4 f8 i& D2 BDetailed job descriptions are available at www.assistcsc.org. Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: Rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.