Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

Job Responsibilities:

- T. f1 L; a' SReception:
* o' \% \8 I$ _7 e  G4 `8 ^•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system

4 s$ M# ~- z( F$ o$ W! [: G  xAdministration:
. V2 @$ q  a/ j$ ]# E•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
& T4 c' o7 h8 ?& h! ]6 [7 T•        Update and maintain databases
2 u1 P) y0 F7 r* l•        Generate monthly reports and statistics
  A/ ?7 L8 G. e/ \•        Organize and directly support group materials and documentation
' F* {7 T% n: f+ W( Y•        Process payments and complete weekly deposits
! ?2 Q) l' b1 x9 C; D, ?( R# x) }•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
! |* I( a0 O7 l( U) y  g. V% r' |•        Thorough knowledge of services and programs offered by the Counselling Centre
, e" m  R/ ?/ A9 O# x& ]7 Y8 J•        Ability to handle inquiries about programs and services to other community agencies and to clients

Qualifications:

•        Minimum two years experience in areas related to office reception and office procedure
2 g1 A  R: M: H; T4 ~; Q' M- e2 D•        Proven experience and proficiency in Microsoft Office including ACCESS
; x% S" |$ [) h0 p8 d" H& d# f•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
8 N+ H4 j1 K: f* K; ~' q•        Able to interact positively with a diverse population
' v' w  A* p. {9 ~: l. e•        Strong customer service skills
•        Strong organizational skills and abilities
* w' @9 L" O5 I4 k1 n4 O3 j: N, Z3 |•        Knowledge of HOMES database an asset

How to apply:
Please submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
Application deadline: October 22, 2010