Service Coordinator

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The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

Job Responsibilities:
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Reception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system

Administration:
/ f7 _5 S' V, {) p•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
: d/ N% x; `, V# a•        Input and manage high volume of data
•        Update and maintain databases
( O+ g1 M* T4 o' y; U•        Generate monthly reports and statistics
1 N, p* d2 g5 ]* D; j* n•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
8 X. H5 z* I+ q3 v0 D•        Ability to handle inquiries about programs and services to other community agencies and to clients
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: V) C; Y# f, _' Q5 A- x/ zQualifications:
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•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
) w$ F2 _$ d. p7 h# A7 l. g& O•        Detail orientated and ensure accuracy in work
: Z2 x* o1 o! W•        Able to interact positively with a diverse population
•        Strong customer service skills
•        Strong organizational skills and abilities
! C" |1 f1 S. z& ~  J; }•        Knowledge of HOMES database an asset
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8 O& ~7 e+ j0 AHow to apply:
" y' e/ U. |$ s  h7 EPlease submit all resumes to the Recruitment Coordinator:
; V- x9 B+ e1 j4 j& f+ iEmail: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
6 u* v0 D( b  hApplication deadline: October 22, 2010