Service Coordinator

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The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

( B1 i/ B1 w5 hThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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Job Responsibilities:

Reception:
9 {$ r$ q. N$ e. M1 T2 b•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
. P8 d! E) c7 E) b# T6 k" n: M•        Answer multi line telephone system

$ {/ `) e. H$ `2 q' B; K. DAdministration:
•        Schedule client appointments and counsellor workloads
( t7 x9 X1 x' x+ m/ e) R; [! E•        File and organize paperwork and files related to client visits
' W" `- f, \8 }# J: u0 _) R•        Input and manage high volume of data
/ h. c8 X& ?: m- ]  @0 B( b•        Update and maintain databases
•        Generate monthly reports and statistics
5 v4 e! B: W$ O; _; J, G* U" S•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
4 G8 J( ^: N3 t7 s$ ]- \% ?5 q* i  m•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
1 d4 Z4 O. v, R•        Thorough knowledge of services and programs offered by the Counselling Centre
1 `1 [) w3 y4 r" B2 B•        Ability to handle inquiries about programs and services to other community agencies and to clients
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Qualifications:
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•        Minimum two years experience in areas related to office reception and office procedure
2 R! U# D8 Z! ^2 d2 z. K' \4 Q1 p+ w" l•        Proven experience and proficiency in Microsoft Office including ACCESS
7 D! k  S6 Y. K; j•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
* i" U+ T& `" G& S7 w  G•        Able to interact positively with a diverse population
•        Strong customer service skills
•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset

How to apply:
, F$ J1 G4 E5 i/ c/ Z2 x$ kPlease submit all resumes to the Recruitment Coordinator:
, r0 a0 ^: M' yEmail: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
Application deadline: October 22, 2010