Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

4 O; m. _7 z, Q: L% N, WThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

* {4 S5 ?+ x2 `Job Responsibilities:
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# B: `5 L- |# b5 SReception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system
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Administration:
* X/ X: E0 `* h  v$ A•        Schedule client appointments and counsellor workloads
8 c. Q2 C% E3 W& `1 e6 z•        File and organize paperwork and files related to client visits
: Y4 l+ Y& ?: [& \8 M9 |  A•        Input and manage high volume of data
•        Update and maintain databases
# ^! }1 u# ^6 d( Y•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients

+ |7 g' K* G: m" V- ~/ oQualifications:
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6 I: f. b5 p1 X1 t( c5 M  [•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
6 D  @8 A1 w; H6 Z% K1 H1 }2 g•        Excellent verbal and written communication skills
4 o( w& D+ K. E0 g•        Detail orientated and ensure accuracy in work
& U1 R" b! M: m- B; `; N+ o' |; {•        Able to interact positively with a diverse population
•        Strong customer service skills
4 I: g: ~0 x/ M2 D( L•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset

* t" j& H- T- d* sHow to apply:
5 {) s* `1 v) w6 @7 m- a" l5 nPlease submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
+ G( ]! C2 a4 s1 ^! `7 P; b! ^1 N, gFax: 780-425-7467
* `: \5 n$ c" v7 D6 {Application deadline: October 22, 2010