Service Coordinator

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The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

" K5 O; C% @- MThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

Job Responsibilities:
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* j7 Z! W! S$ wReception:
' H3 p7 [+ y! |, f* h•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
4 s4 q  T% R1 C$ x  g6 `•        Answer multi line telephone system

Administration:
•        Schedule client appointments and counsellor workloads
- z6 k/ `6 j  Q4 H4 E# x0 @7 v( y•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
•        Update and maintain databases
& J  |! @1 w+ k4 I3 j$ c3 ^0 b•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
# b& u3 A# F" ?- o* e- G, O' a•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
! ?' n& `2 {$ V( I; W) Y6 k- I: S; z•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients

Qualifications:
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•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
4 M. P$ I2 P, G% N' U% ]1 d+ N' \5 H+ q•        Able to interact positively with a diverse population
; b+ f  Z0 Y* Y' Q; H•        Strong customer service skills
7 f, K) L1 M7 P  q+ I•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset
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How to apply:
3 N$ ]* \3 d4 _* e. rPlease submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
Application deadline: October 22, 2010