Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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. e; \5 ]) w7 {This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

6 _/ ^& s7 H6 ]* ?& ]; l& G2 I/ w. QJob Responsibilities:
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8 n* Z' r: e* x' R1 r2 M9 WReception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
# z9 o( W% U4 O0 q  ~•        Answer multi line telephone system

Administration:
* v" {  a- G7 a- t# }•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
•        Update and maintain databases
•        Generate monthly reports and statistics
6 X, t1 v3 \. G4 j& u* P4 R/ x•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
  B) J! b: m! B# Y3 K•        Write and revise business correspondence and forms
% q6 Q! e5 D# R+ a; U•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
2 d* N, c: B1 ^5 ~8 B3 [* s•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients

: E0 j$ Y9 w: Q' I, I5 qQualifications:

6 D9 l. o8 ?0 r4 U& }•        Minimum two years experience in areas related to office reception and office procedure
8 Q% p6 `$ R0 Y- @/ l( y; r•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
4 V$ x' G4 @( j) c•        Detail orientated and ensure accuracy in work
! E: m" w/ M5 \& e/ E$ ^; ~6 y•        Able to interact positively with a diverse population
•        Strong customer service skills
8 ^- H2 D% g6 w) c. l7 Z: `" _3 L•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset

How to apply:
4 H  I: R: k/ YPlease submit all resumes to the Recruitment Coordinator:
: M5 ^$ R& y7 l7 u; Y- i- Y4 v& AEmail: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
Application deadline: October 22, 2010