Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

6 n# u/ }0 c9 I/ I7 [# a" z$ D6 KJob Responsibilities:

Reception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
4 `6 Q, c( S. n# I% s; P$ C; D•        Answer multi line telephone system

Administration:
, {6 [* P4 L) b/ R! b  f•        Schedule client appointments and counsellor workloads
0 L. ]4 K# K9 |•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
•        Update and maintain databases
•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
+ s% g. o: l9 L8 K9 z•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
( C! _9 n' q! g' L8 i- t•        Ability to handle inquiries about programs and services to other community agencies and to clients
* h3 O$ w5 j* x* r4 ]+ e5 a, g/ ~9 `
9 Z6 M5 X6 x, F, K  B' t: b3 ?Qualifications:

) D2 A2 c! s8 p2 g* a  N/ p•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
6 T1 c$ P: p! E+ J; B3 m; k, T3 `1 d•        Detail orientated and ensure accuracy in work
+ i6 n1 Z! w4 p5 S% L. x7 Z7 S•        Able to interact positively with a diverse population
" J# Y' E; ^2 R" H2 Z) d•        Strong customer service skills
•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset
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How to apply:
4 c% n+ k. `8 f; sPlease submit all resumes to the Recruitment Coordinator:
- |1 ~: i' s: B( A& [8 y7 \Email: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
Application deadline: October 22, 2010