Volunteer Services Coordinator

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The YWCA has an opportunity for a Volunteers Services Coordinator. Volunteer Services supports a number of programs and events within the organization.  This dynamic position is an excellent opportunity for an experienced Volunteer Coordinator to make a significant contribution to the YWCA.

9 y- F: ]0 F% r8 p2 L' @( X: SThis is a full-time position working 37.5 hours/week.   The Volunteer Services Coordinator reports to the Chief Executive Officer.

% E  j+ M2 ?0 |3 F! kJob Responsibilities:

5 L! ~# n" |% e. JOPERATIONS
% h& ~/ f; Q& ]. [+ V& z•        Responsible for the development, orientation, coordination, recruitment, screening, training and integration of volunteers into YWCA programs, services and special events.
# v- H& n+ _8 z# s•        Assist in development and implementation of policies and procedures for volunteer services.
•        Maintain the volunteer files and update the database using Raisers Edge
•        Ensure that appropriate training is provided, on an on-going basis while giving volunteers opportunities to expand their knowledge, expertise and skills.
4 w; Q/ t& ~+ I% M! }•        Develop and implement a comprehensive volunteer recognition program.
8 K' r/ E8 v: `+ p•        Measure and report on key volunteer metrics including satisfaction, engagement, turnover and volunteer hours.
7 v6 F; H. g0 U9 _& e•        Identify and implement best practices in regards to volunteer development.
0 C/ J$ g+ P3 o& c! S•        Facilitate placement of  practicum students, and grant-funded personnel throughout the agency, in order to provide appropriate career development opportunities
7 T5 }) c5 E0 k+ E•        Collaborate with other agencies to provide suitable placements for Persons with Developmental Disabilities. Orient volunteers and their support workers, schedule work-dates and provide direct supervision when required

' j+ V+ N! j$ R' E9 s# n3 ?SPECIAL EVENT PLANNING
•        Plan and execute the Power of Being a Girl Conference, in consultation with the CEO
/ `1 @, c! u& p: H7 Y•        Book the venue and speakers, register participants, provide on-site logistics and complete the post event wrap up
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ADMINISTRATION
6 G0 C% q+ X) _! _. y) S•        Develop and maintain job descriptions for each volunteer position
•        Maintain secure volunteers files in accordance with privacy legislation
•        Provide feedback on volunteers’ performance, as appropriate
•        Ensure Human Resource policies and procedures are adhered to within the department
' p' ]  u) c4 p8 R1 l•        Maintain an up-to-date Policy and Procedures manual for the department and develop new policies and procedures as required
•        Ensure that all forms related to volunteer recruitment and placement are up to date and implemented throughout the agency
•        Develop resource and orientation materials for Volunteer Services
•        Maintain monthly and yearly volunteer statistics for reporting purposes
•        Prepare a regular monthly program report
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% q* A/ z6 C8 n8 I& K5 v  x5 ]FINANCE
•        Ensure the program operates within approved budget and be familiar with potential variances
0 H! l8 o& A' g" f& C•        Prepare volunteer statistics for grant and funding applications, for this program and other programs within the agency. Provide supporting documentation when required

# G  R! F: E3 a/ {5 N- ~1 LINTERNAL/EXTERNAL RELATIONS
. j  J9 A& b  M# O7 c' b5 u•        Act as liaison to the Y-Knit group of volunteers
•        Act as agency’s liaison to other volunteer organizations (e.g. Volunteer Management Group, Volunteer Alberta)
  O* V8 R! j9 Y•        Follow up with correspondence to outside agency volunteers as appropriate
; m: p$ u8 A5 r: B. o0 J•        Attend external functions such as volunteer fairs, trade shows, and special events as required

! O0 j, N! N; B" @7 kQualifications:

•        Minimum 2 years experience in Volunteer Coordination
•        Excellent organizational skills and multi-tasking ability
. o# v0 Y; u) d, q% H9 r4 w•        Demonstrated superior volunteer supervision skills
•        Collaborative working style and excellent interpersonal skills
2 f" J1 B9 Q6 f" f" O1 B•        Ability to work to meet deadlines and to work under pressure
) U% U; ]& m+ ?6 L9 x1 E, c•        Ability to work in a team-based environment, with cross-functional work teams on projects
•        Sound judgment and ability to maintain confidentiality
  H/ Z; P, D8 c( L& q•        Knowledge of Raisers Edge software would be beneficial
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' G% E% v4 R% w- S, W; vHow to apply:
$ M+ o9 o, ?0 k$ iPlease submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
: z( k7 ?* n, V2 U, p0 p% \6 z5 G$ wApplication deadline: October 29, 2010