Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
immediate career opportunity for the following position at its Edmonton branch.
Role/Function:
The Customer Service Representative is responsible for responding to client inquiries both in
person and over the telephone while supporting the sales team by building and maintaining
. _2 W: B, y9 W) {relationships with existing customers. Integrity, vision, professionalism and the passion to meet
client demands are key components of this position.
- d! y! I  Y8 f3 aResponsibilities:
0 Q% p+ X  ~$ B; D· Respond to customer inquiries through inbound calls and busy walk-in traffic;
· Verify pricing and availability of product;
3 t3 Q% E9 O8 l2 V( F· Supply and inform clients of pricing, credit terms as well as entering orders in system;
$ ^9 P! y# |0 L) Y" F: y· Prepare and process invoices in accordance with standard procedure;
· Collect payments for cash account orders;
& u; g1 z: n2 M) h+ {$ ]· Investigate and troubleshoot customer service issues;
. _( u3 T2 U+ Z5 a# y/ E2 G9 @# W· Process special materials orders in accordance with standard procedures;
6 n+ X  m, k: c# p) Y: i· Maintain customer data and update changes to existing accounts in the corporate
database;
" R/ }! j4 m5 r) G. G, j5 u+ r: @$ w· Address client inquiries regarding status of orders, payment, refunds, etc;
· Forward customer leads to appropriate sales personnel;
! f8 s+ |' {$ V, u5 O· Actively participate in semi-annual physical inventory count;
Qualifications/Requirements:
: u+ `0 U7 f; g7 _· Strong team player with excellent customer service skills and able to build and maintain
, m; s! S' f9 O+ C9 j6 Flasting relationships with customers;
) l: U0 p( K0 r, y· 3-5 years experience in a similar role;
· Exceptional verbal and written communication skills;
· Strong problem identification and resolution skills;
· Computer literate; knowledge of Oracle 12i database (an asset);
1 m2 v* P5 d7 T2 j$ H· Excellent organizational skills;
· Enjoys working in a fast-paced environment;
We offer:
· Competitive salary packages;
· Excellent training programs;
· Opportunity for advancement;
* s# G4 [+ H# k6 K" [! }- t' Z· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
· Stimulating work environment.
TO APPLY:
/ F% B1 d$ V3 W7 U3 u- E5 @3 eKaycan Ltd.
& H! w- S6 ~) t- f( h8 p/ h1 L$ Lc/o Human Resources
7 E9 a4 f! m6 qFax: 514-694-2674
! W% V: j$ B( c* j9 @! d8 `2 Q! |5 lEmail; careers@kaycan.com
" u/ b% Y2 }9 F8 m% BWeb: www.kaycan.com.