Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
immediate career opportunity for the following position at its Edmonton branch.
Role/Function:
The Customer Service Representative is responsible for responding to client inquiries both in
- {( O+ a- m/ C& fperson and over the telephone while supporting the sales team by building and maintaining
% T& V2 D4 R6 b. }relationships with existing customers. Integrity, vision, professionalism and the passion to meet
6 D, w( v/ b5 V9 i$ nclient demands are key components of this position.
Responsibilities:
· Respond to customer inquiries through inbound calls and busy walk-in traffic;
5 x4 Q  c( m5 N: A# O7 m, |· Verify pricing and availability of product;
3 |; T2 L7 v1 c; }9 m· Supply and inform clients of pricing, credit terms as well as entering orders in system;
· Prepare and process invoices in accordance with standard procedure;
· Collect payments for cash account orders;
· Investigate and troubleshoot customer service issues;
% Q0 t3 q- C4 \' f4 C  A· Process special materials orders in accordance with standard procedures;
5 q5 Y. v) f( Y# A8 _· Maintain customer data and update changes to existing accounts in the corporate
9 Z6 i; `' c0 Z" W; ndatabase;
9 h4 e6 a" j/ ^4 H( Z/ F. n· Address client inquiries regarding status of orders, payment, refunds, etc;
· Forward customer leads to appropriate sales personnel;
· Actively participate in semi-annual physical inventory count;
( s2 i* N- T' r; R& r* ~Qualifications/Requirements:
· Strong team player with excellent customer service skills and able to build and maintain
: [, L8 l- b" g+ D# d" a3 @lasting relationships with customers;
· 3-5 years experience in a similar role;
· Exceptional verbal and written communication skills;
· Strong problem identification and resolution skills;
· Computer literate; knowledge of Oracle 12i database (an asset);
· Excellent organizational skills;
8 a* A0 ?' |) I0 `- c  e& m· Enjoys working in a fast-paced environment;
, l7 }( k; I8 @& QWe offer:
· Competitive salary packages;
· Excellent training programs;
3 f  C7 O3 A9 |) f! ~- a& [· Opportunity for advancement;
· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
· Stimulating work environment.
TO APPLY:
Kaycan Ltd.
c/o Human Resources
Fax: 514-694-2674
Email; careers@kaycan.com
Web: www.kaycan.com.