Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
3 ^. f1 f5 r9 B( u: `+ Mimmediate career opportunity for the following position at its Edmonton branch.
+ w6 D; F2 u, P# S5 f9 d1 P; dRole/Function:
The Customer Service Representative is responsible for responding to client inquiries both in
- R. B& ?: D: Z5 k( g% {person and over the telephone while supporting the sales team by building and maintaining
5 r+ P% i" }: Y" b9 _% m0 \- ]' @8 P9 Vrelationships with existing customers. Integrity, vision, professionalism and the passion to meet
client demands are key components of this position.
6 [' [. d# S: Y* {: Z8 }Responsibilities:
· Respond to customer inquiries through inbound calls and busy walk-in traffic;
& ]9 c1 k# z: ~  Z% `  i/ A! {7 ?· Verify pricing and availability of product;
· Supply and inform clients of pricing, credit terms as well as entering orders in system;
· Prepare and process invoices in accordance with standard procedure;
: V; A$ v. E, ]& a· Collect payments for cash account orders;
7 L$ I4 H7 u. F5 T· Investigate and troubleshoot customer service issues;
! q. A$ I7 s* Q* V+ Q9 w· Process special materials orders in accordance with standard procedures;
( g( @7 q3 z7 N5 L& C+ `, j· Maintain customer data and update changes to existing accounts in the corporate
8 {+ r' T2 s9 {# jdatabase;
2 e0 B3 X  [, F3 l7 ]; `7 H· Address client inquiries regarding status of orders, payment, refunds, etc;
· Forward customer leads to appropriate sales personnel;
! c, u9 T. k# R  Y5 o# J· Actively participate in semi-annual physical inventory count;
Qualifications/Requirements:
  A3 l2 W4 e7 K( Z+ c2 p) B/ o· Strong team player with excellent customer service skills and able to build and maintain
7 F9 V" z4 J) R, ilasting relationships with customers;
· 3-5 years experience in a similar role;
· Exceptional verbal and written communication skills;
· Strong problem identification and resolution skills;
· Computer literate; knowledge of Oracle 12i database (an asset);
· Excellent organizational skills;
0 s' ?3 a7 n7 P5 q' t" g· Enjoys working in a fast-paced environment;
We offer:
· Competitive salary packages;
# N" ~# l9 _- M6 n5 ~* C0 \# S8 q· Excellent training programs;
· Opportunity for advancement;
· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
% ^5 W9 Q1 \4 ~! p9 L6 t! \· Stimulating work environment.
TO APPLY:
Kaycan Ltd.
c/o Human Resources
Fax: 514-694-2674
Email; careers@kaycan.com
& {0 j8 j) ^$ ~& k6 z7 FWeb: www.kaycan.com.