Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
immediate career opportunity for the following position at its Edmonton branch.
Role/Function:
The Customer Service Representative is responsible for responding to client inquiries both in
person and over the telephone while supporting the sales team by building and maintaining
. O3 {" A) K4 j" Q/ L$ p  \# lrelationships with existing customers. Integrity, vision, professionalism and the passion to meet
$ W7 C& |5 t0 x1 F4 Kclient demands are key components of this position.
Responsibilities:
· Respond to customer inquiries through inbound calls and busy walk-in traffic;
· Verify pricing and availability of product;
· Supply and inform clients of pricing, credit terms as well as entering orders in system;
, U2 b3 z% H) L# d  ~  X· Prepare and process invoices in accordance with standard procedure;
+ z) l, ]# Y, S3 Z3 R+ Y· Collect payments for cash account orders;
' k( q- _. r) ^) }' m# P/ \& A· Investigate and troubleshoot customer service issues;
( e6 O3 j' p% S· Process special materials orders in accordance with standard procedures;
  H. R; K" z% {; P· Maintain customer data and update changes to existing accounts in the corporate
database;
· Address client inquiries regarding status of orders, payment, refunds, etc;
. w4 u, O. Q/ o/ I( n( X· Forward customer leads to appropriate sales personnel;
. \' e" o, B( I" I! ]1 L8 O, M; j8 x· Actively participate in semi-annual physical inventory count;
Qualifications/Requirements:
( C7 b) d% }) Z. n· Strong team player with excellent customer service skills and able to build and maintain
lasting relationships with customers;
· 3-5 years experience in a similar role;
· Exceptional verbal and written communication skills;
· Strong problem identification and resolution skills;
· Computer literate; knowledge of Oracle 12i database (an asset);
$ A5 a$ s) m4 ]% H* P· Excellent organizational skills;
0 Z( @3 [! c& t. G! E* e· Enjoys working in a fast-paced environment;
We offer:
· Competitive salary packages;
· Excellent training programs;
3 `0 w# B( s4 N· Opportunity for advancement;
* D. ?. i$ ?" J+ e7 L: w· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
· Stimulating work environment.
8 e8 O" M- r5 ?( G7 z0 b8 r( FTO APPLY:
Kaycan Ltd.
  @! ?! K0 n( N) F$ W( f0 l2 Tc/o Human Resources
Fax: 514-694-2674
Email; careers@kaycan.com
Web: www.kaycan.com.