Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
) U. k" y/ d7 l$ U0 \immediate career opportunity for the following position at its Edmonton branch.
9 j" |. t8 u2 a- MRole/Function:
The Customer Service Representative is responsible for responding to client inquiries both in
person and over the telephone while supporting the sales team by building and maintaining
# q( e( }" O4 Mrelationships with existing customers. Integrity, vision, professionalism and the passion to meet
/ [' H* `2 X8 k2 g2 Y( u/ V# \5 Zclient demands are key components of this position.
4 p/ S0 |% V3 `Responsibilities:
· Respond to customer inquiries through inbound calls and busy walk-in traffic;
. s8 n- l0 m9 \% U; ~5 u( x- r' @' Y% u· Verify pricing and availability of product;
· Supply and inform clients of pricing, credit terms as well as entering orders in system;
; W: B  h8 T3 W+ {3 x( Z· Prepare and process invoices in accordance with standard procedure;
" U3 e) z. B4 m" o) ], ?4 N. Y· Collect payments for cash account orders;
( q/ n3 `& o) j, c9 l* t· Investigate and troubleshoot customer service issues;
4 v- o# [. v3 R' J  q4 [+ h1 p· Process special materials orders in accordance with standard procedures;
- e. U* }6 }# w· Maintain customer data and update changes to existing accounts in the corporate
database;
, @% x* x) C! C" p· Address client inquiries regarding status of orders, payment, refunds, etc;
· Forward customer leads to appropriate sales personnel;
· Actively participate in semi-annual physical inventory count;
Qualifications/Requirements:
· Strong team player with excellent customer service skills and able to build and maintain
% ~. \% r) }# d2 E! A2 Xlasting relationships with customers;
6 \1 ]1 d+ c% N  I· 3-5 years experience in a similar role;
, _( _% T/ o# i: H. p· Exceptional verbal and written communication skills;
1 ?/ r! x- r; _: W· Strong problem identification and resolution skills;
4 ]8 y/ d* j' y9 k3 d' Q# {2 O· Computer literate; knowledge of Oracle 12i database (an asset);
· Excellent organizational skills;
· Enjoys working in a fast-paced environment;
  `/ M, j' F5 x# H: O, b, }We offer:
· Competitive salary packages;
* V6 Q! f! X: X/ C, v· Excellent training programs;
· Opportunity for advancement;
/ F) U( Q5 G3 v# U. P: @2 ]4 q· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
) _+ L$ g2 `1 j, @, p: d$ m· Stimulating work environment.
TO APPLY:
" n+ v7 A" P  J) ^& U3 eKaycan Ltd.
c/o Human Resources
# C' ]/ I' O; mFax: 514-694-2674
Email; careers@kaycan.com
& x) S' X! B& iWeb: www.kaycan.com.