Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
+ ?0 G* ?8 ^9 l  F/ t7 L8 Kimmediate career opportunity for the following position at its Edmonton branch.
Role/Function:
( s# G( z+ M& j; N% u, Q+ sThe Customer Service Representative is responsible for responding to client inquiries both in
1 i$ r0 j; F  U6 l2 Rperson and over the telephone while supporting the sales team by building and maintaining
# Z3 g5 ^6 i! M3 q. \relationships with existing customers. Integrity, vision, professionalism and the passion to meet
client demands are key components of this position.
5 @1 D" X2 P$ L, L: g2 [Responsibilities:
! L# |( c  Y* d+ ]: q· Respond to customer inquiries through inbound calls and busy walk-in traffic;
· Verify pricing and availability of product;
3 [0 X) a) l6 d, ?· Supply and inform clients of pricing, credit terms as well as entering orders in system;
. {  m$ v: z, k4 A0 z# e7 P· Prepare and process invoices in accordance with standard procedure;
+ ^# y3 t7 L( A0 B3 O, q· Collect payments for cash account orders;
) n# r& O* g- n' o# R, L4 w2 C· Investigate and troubleshoot customer service issues;
7 n! v4 p* R2 J· Process special materials orders in accordance with standard procedures;
7 U- F9 |; @/ F/ [! A; X· Maintain customer data and update changes to existing accounts in the corporate
database;
· Address client inquiries regarding status of orders, payment, refunds, etc;
- f* |! v; s/ ~2 c· Forward customer leads to appropriate sales personnel;
3 y6 c+ N& G  Z% S  k# T· Actively participate in semi-annual physical inventory count;
Qualifications/Requirements:
· Strong team player with excellent customer service skills and able to build and maintain
lasting relationships with customers;
; B3 e  D4 P7 Y% h  J· 3-5 years experience in a similar role;
- N7 R0 z, _1 s" [· Exceptional verbal and written communication skills;
· Strong problem identification and resolution skills;
· Computer literate; knowledge of Oracle 12i database (an asset);
· Excellent organizational skills;
· Enjoys working in a fast-paced environment;
+ |, O5 Y; v4 `$ lWe offer:
# K$ t( X! B" ?/ i( l4 _$ w0 z1 R· Competitive salary packages;
* o5 s. `" }. @9 r· Excellent training programs;
· Opportunity for advancement;
  U; b/ p6 W3 H  k· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
( ]& L8 @9 e8 q+ T# ]9 m· Stimulating work environment.
TO APPLY:
. h. _- L, ]7 o3 {Kaycan Ltd.
* s( B" s9 w  o/ ec/o Human Resources
$ D2 d  ]5 S7 F1 wFax: 514-694-2674
7 D" u3 ^, p5 V2 h/ ^5 _) GEmail; careers@kaycan.com
! s( G- I0 d# v4 CWeb: www.kaycan.com.