Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

Job Description

Position Title:  Receptionist/Immigrant Services Worker
6 Y% w8 Y. h  t1 P3 D1 _' ]7 fHours of Work: Part-time (10 hours per week)

Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
" q% A' @2 W% k+ t1 p•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
0 V/ F) ^; }4 ?•        Welcome clients and direct them appropriately
% L3 j# y; d- |$ h+ z+ U5 H•        Order and maintain office supplies for the front counter
& _' B% p9 d" e  c•        Oversee the front counter when other front counter staff are on holiday or in trainings
8 M0 h2 Q  n) ]9 b4 F•        Perform general clerical functions such as photocopying and faxing documents
: _3 W$ T3 u, D  `•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
" ?* n' m1 B8 \5 z6 R8 P•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
$ C4 N* E: G6 X  r7 T6 k•        Keep the reception area tidy and clean
/ f& |- w6 J; r( C•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
, o3 I" s5 U) L- }: |2 ^3 c. k•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
! k* E; S7 m7 T' g: [; a, K' Q6 k" R•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
& H" {( N$ [. r•        Microsoft Office operation skills- Excel, Word, Outlook
8 |* y1 o7 j! K  ]' g$ A" A$ `0 J' K6 y/ t•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
, o" f0 e1 _% k6 ]6 C8 E4 D•        Knowledge of immigrant services
Qualifications:
* M# @+ u. [3 q•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
( H  d" L0 u. B; ]•        Demonstrate workplace maturity and professionalism
1 T' {+ |$ C6 h' `+ v3 N) s* x•        Ability to work well under minimal supervision


1 i! l# {  `6 h0 E" qPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
7 \8 y( }# O5 p' @3 m; ~: [Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

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谢谢大家。