Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

$ Y6 ^; D$ c' M/ E9 b% D8 ~' J  }Job Description

, {7 [8 _8 L* S5 ]Position Title:  Receptionist/Immigrant Services Worker
( C- t1 b# h# N5 _' {5 r. [. PHours of Work: Part-time (10 hours per week)
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: J7 h: [" F+ m. b+ oPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
) [+ a+ N, a/ c1 ?8 J•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
0 B2 o6 m0 q# N* R' R, q•        Order and maintain office supplies for the front counter
4 o6 G4 ]5 N8 J! z•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
# T% _8 Y7 y! x: Q•        Assist the ISP team in reminding clients to appointments of workshops or other events
/ _9 V$ Q% c4 X$ P* k7 S8 n•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
9 S/ F7 r& G% U•        Maintain front counter service files
8 [" L% n0 B, Q0 |•        Perform general office duties as assigned
5 L  ^) a& d& x8 z9 h/ D0 z•        Report to ISP Program Manager

; N; i# N3 ]0 T: U3 v6 b! jKnowledge, Skills and Abilities Required:
& W# v. F2 Q; L$ k9 ~! A) o( g" C•        Excellent communication (verbal and listening) on phone and in person
" ?; b* A& x; ^' b$ R+ d) z•        Fluent in Mandarin and Cantonese as an asset
* n/ h, y1 m4 l: d! `•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
( ]0 \- m. U( i0 {# I5 o, L•        Ability to address multi-task and set priority appropriately
5 s5 E0 a! d- Y2 U* E& D1 F, o. r- h•        Sensitive to the needs of immigrants with multicultural backgrounds
  G* @- s. ?: q2 v: l7 _* l•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
Qualifications:
+ C% S$ T& h2 s•        2-4 years of office and clerical experience
( V8 t, f/ [/ J7 k' Z; C; z•        Receptionist or customer service experience in a fast paced environment
* P4 m6 F4 [* w5 ]8 X+ e•        Demonstrate workplace maturity and professionalism
3 b# T3 T  ~$ C  t( f•        Ability to work well under minimal supervision
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( j( u- K2 k# Y' b* qPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
1 O' e7 X' m1 S4 T, z( }2 R; N* f! dNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
3 c5 c# R$ J8 c5 `" @: ]3 a谢谢大家。