Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

Job Description

0 W) q/ R) P1 A3 ?1 Q5 WPosition Title:  Receptionist/Immigrant Services Worker
* ?" @3 [8 v, `* G( U. fHours of Work: Part-time (10 hours per week)
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( c3 Q! w8 k8 ]5 h- M1 {5 jPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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' c6 r' ?! E- x: }7 M+ KKey Responsibilities:
+ Z% _4 m( x% g' {; d" d$ Y•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
) K, B- T: S4 [/ o8 ^9 s•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
0 n' o( O) R5 t& K9 ?•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
. G6 |" K: b! i( J/ C" n•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
$ v% W  K4 {+ A0 a) E8 @1 m•        Maintain front counter service files
& d$ G. d6 Z+ K; M' K4 P$ ]•        Perform general office duties as assigned
•        Report to ISP Program Manager
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& Z, \& P9 F2 R* d  N, EKnowledge, Skills and Abilities Required:
* O# X, e  O' K; P; i  A•        Excellent communication (verbal and listening) on phone and in person
4 ?& S) q: b9 n) Q•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
( M" p6 v# l% V  m' ?4 S•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
" f  j% d! u7 r8 t& `7 ]•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
Qualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

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2 l8 y) w" C* O) A2 r* v2 ^" EPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
0 K' o( C# U* y7 r0 g, KNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
4 Y+ j( w/ Y0 h& Z1 M0 U- e谢谢大家。