Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

Job Description

2 @5 q% ?) b! [1 C: H( S! hPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)

Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

& X2 c3 L( s& b8 K  H0 v- \Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
* n$ r( O: P: }7 @1 k3 B- W; Y% N. A•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
$ a7 H4 m9 [8 S* v/ w& `+ j•        Keep the reception area tidy and clean
: a' p/ I5 a7 t* n•        Attend meeting and training to stay current on immigrant settlement matters
+ w+ t  B" j2 O3 c( O( ]•        Maintain front counter service files
7 {8 _8 E2 x8 s, E5 ]! ^9 x0 `4 Z•        Perform general office duties as assigned
/ x. n8 J( Z, k; ^5 `1 i8 x! G•        Report to ISP Program Manager
6 _; m* ^* m+ ~
Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
1 U8 p8 c) Z" ~" S# f% S•        Fluent in Mandarin and Cantonese as an asset
, L' l$ T' \3 j•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
* s$ n1 t& ^9 [& P•        Microsoft Office operation skills- Excel, Word, Outlook
* ~3 M! M2 m% N•        Ability to address multi-task and set priority appropriately
$ V; f% o( I* u2 u- h) r' G; d•        Sensitive to the needs of immigrants with multicultural backgrounds
& o6 A; h) M6 s5 t( J& u& u/ a•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
Qualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
9 C2 J! C9 I7 x! g•        Ability to work well under minimal supervision


Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
; q% I# S6 }0 e: T6 E. F谢谢大家。