Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

" b, J# O1 D6 m/ ~5 s1 x! @; ]Job Description
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Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)
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( G( F. Y9 a; r  _8 u- a9 j; _4 zPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
3 n8 l- v& _3 T3 C2 k7 c•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
" ^) P0 k* H, a+ a: P% [4 q•        Welcome clients and direct them appropriately
& t4 E3 f4 s, p; d& F9 @8 T•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
! s0 j: ~1 s# A) ^9 Y; z) v•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
% L8 q: r* y3 t( H$ }" I% g: g•        Keep the reception area tidy and clean
: s! O4 E5 I5 R/ k5 V$ m•        Attend meeting and training to stay current on immigrant settlement matters
3 m; l) _- ^1 q' t; J* [$ y3 u; r•        Maintain front counter service files
•        Perform general office duties as assigned
6 |* k; ~. e* N•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
9 E5 A6 p( n) {) d: j' R0 k& M•        Excellent communication (verbal and listening) on phone and in person
- \! L. e8 b5 I" r& g& i7 c•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
; E& ~& ^" e# l9 _3 ~: ~•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
1 I) ?+ b* m5 X5 P7 P6 v' m•        Ability to work effectively in a fast paced office environment
8 Z% @7 _6 o1 ?0 t* h+ z•        Knowledge of immigrant services
Qualifications:
% a( ?- @0 D0 E) Q  m0 `: i•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
7 `8 c$ J$ o/ M•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
谢谢大家。