Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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Job Description
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Position Title:  Receptionist/Immigrant Services Worker
: t0 O1 d2 y# O% W$ }8 AHours of Work: Part-time (10 hours per week)
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Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
0 g6 p& o  D  `6 {' }9 n7 u) ~/ D•        Answer incoming calls and route calls to appropriate person
6 A1 S4 f  {; b+ M# r•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
9 \8 ]2 e) A, i. r# M& _•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
; R4 H7 w; I. P•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
& d6 F, M6 ?* o$ L9 v% b8 F. e•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
/ d% S7 l! `' g3 e+ d. T0 c•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
, ?- i% o4 c, }: q•        Perform general office duties as assigned
; C& t" S) O4 m" [! B' O2 a# A•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
+ ]; v, H+ d$ ~•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
4 c/ Z9 |' [2 k" w•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
: S" a* [6 `# g% u; `# g•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
  K( V4 }& Q- |7 _0 [•        Knowledge of immigrant services
- U7 h1 T* b" m3 G- }" _7 d0 `Qualifications:
•        2-4 years of office and clerical experience
. h* h# }, Z% C: J$ h% o5 N•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
谢谢大家。