苏州德资招聘技术经理

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. v6 j2 `% w! K- A% V% PJob Title: Product Technology Manager, Lab Equipment         Date: October 13, 2011

Scope and Purpose of Job
Employee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers.  Work very closely with Product Manager on new product development for all laboratory equipment.
0 X) W& A8 J6 {) OMajor Responsibilities and Accountabilities
•        Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.
1 m) \$ d1 R8 y" I9 H7 m/ |; I9 V•        Answering all technical questions concerning mechanical functions and software operations.
•        Assist with troubleshooting ideas on technical and software problems
o        Test all new patch versions of software prior to release
* c" y9 t6 E2 r3 ?% Z0 n5 }  C3 A3 O•        Assist where needed in application questions.
•        Check all technical documentation for correctness prior to field distribution.
o        New parts and replacement parts and installation procedures
o        Translation to Chinese and other languages if needed
•        Track and report all warranty failures
2 Z1 K1 s  X/ z& ?' J$ l* Xo        Make monthly report to Product Manager and 3rd party supplier.
o        Recommend remedy to improve product quality and design.
7 L# [! n- e) G4 o& M' ^8 _•        Assist Product Manager in all new product development plans for all Lab Equipment products.  In some cases act as the Project Manager for new product development.
o        Run field Beta test sites and any new idea testing and make reports
o        Assist in information gather for any new product idea.
o        Assist in writing and new product specification
1 R) N- B& }/ ho        Point of expert contact for implementation of features/functions.
o        Act as technical applications expert on development team.
+ R5 l- m8 \4 d•        Assist in Sales support & training.
% n- K8 {3 ^( ], i4 P# N' d( Z•        Responsible for any technical training needed for products, either given by the supplier or actually give the training in person.  To use both Web-based and on-site training tools.
o        In rare cases where no other solution exist to travel to customer site to solve technical issues.
Human Resources and Organization
•        As a member of the DC team, maintain a team spirit at all times.
9 l" @/ l: m! u  D* e•        Let customer satisfaction be an influence in every decision you make.
•        Communicate information efficiently and promptly to your Team and other management.


Authority Limits
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9 w; c% X+ w* m# ZQUALIFICATIONS
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7 I  V! H5 G% S( P: z9 LEducational / Professional Background        Technical School Graduate       
3 l  q& A* g6 G! nProfessional Experience (Years and Field of Activity)       
: S2 g* \! F* ?5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers
List of Skills/Qualifications       
•        Must have an extensive background in textile laboratory equipment uses and workflow process.  Understanding of textile dyeing processes.
: d: L; X) c% j- }7 b8 C•        Background knowledge of dispensers and software
% c  f. G+ |6 b  W' H•        Proficient in software use and writing.
' B! s6 E9 U( p; h•        Excellent communicator both verbally and in written reports.
•        Ability to travel worldwide.
•        Speak Chinese & English very clearly.
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Language Skills        Read/Write English & Chinese       
Personal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork)       
4 s# Z( S1 O) x/ W: u3 Z" m+ DOrganized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas.

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