[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

Job Description
3 G- R, ^# o% WPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)
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Position Summary:
8 |3 K; J. ^0 b2 c" DWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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* t6 q. j& [7 [0 @: g: BKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
$ J5 ^5 j" s9 d; _7 t9 b  a. u  G•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
+ Z& R( D! V: c/ ~9 H. k•        Perform general clerical functions such as photocopying and faxing documents
0 @5 D/ a/ h% v1 u8 y1 J# `% V* [) }•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
$ S1 t' q2 D. o( {- {•        Assist the ISP team in reminding clients to appointments of workshops or other events
  l1 C6 M/ q. \) A( m& o•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
) `% u+ N- f, R+ t•        Maintain front counter service files
( T' d" A1 @2 k+ P8 g+ k2 Q: B8 x( d•        Perform general office duties as assigned
- p5 `* [1 Y/ w% V1 x2 z•        Report to ISP Program Manager
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( a0 o+ K( j0 U6 `Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
" B1 g% x) ~6 F•        Good English writing and oral communication skills
+ g6 \; |: s7 H) r: q( m•        Ability to work with newcomers and general clients
  z0 `  l9 \( s•        Microsoft Office operation skills- Excel, Word, Outlook
2 q7 l8 _! a0 ]0 e- @•        Ability to address multi-task and set priority appropriately
4 a* d/ m2 M2 B/ W•        Sensitive to the needs of immigrants with multicultural backgrounds
" Q5 ^& k* D7 }4 K% |•        Ability to work effectively in a fast paced office environment
# z' @' W# E$ d' m+ K% V•        Knowledge of immigrant services
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3 R% K9 k: U1 s& y1 nQualifications:
; j3 E* C) W5 m& P•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
7 _9 S+ i, u" i& x, Z8 N•        Demonstrate workplace maturity and professionalism
2 d8 ~% p. i$ m  M& S/ ^8 ~•        Ability to work well under minimal supervision

Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

0 Y9 m6 U. S' u  w2 u* wNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.