[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

) s0 R, Y7 ^& q. A" E! {& aJob Description
$ d+ ^9 u/ _1 B( ?Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)
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" v0 p* l6 u2 J+ j4 Y+ ^Position Summary:
. N5 U& I8 m  Q0 C" yWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

/ J- }  h  F! u4 m" PKey Responsibilities:
- U. n1 w6 s' q  o7 W7 f5 [•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
; _; v3 ?- W  `' @( D' U•        Welcome clients and direct them appropriately
! K  k7 |* V. u1 S$ `3 b6 A•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
  z& |/ g! U- O) J•        Assist the ISP team in reminding clients to appointments of workshops or other events
: P. j9 z) H8 B& @•        Keep the reception area tidy and clean
' F9 N4 i5 G' Q  N* k•        Attend meeting and training to stay current on immigrant settlement matters
+ Z9 B* o( `, ~0 [) x  `•        Maintain front counter service files
•        Perform general office duties as assigned
0 s% ?1 ]* O6 J6 |•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
: b; F) n/ p5 i; u( ]; u•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
% E. ?  K& J( x( ]5 P  }6 C" w•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services

! ?4 b, G! z5 Q- a% e  I+ f( O; XQualifications:
•        2-4 years of office and clerical experience
- J: D9 h' d9 c: k•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

4 E* {3 H5 [' O, }: gPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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" }( z9 f& j9 R6 Y+ _! g. P& E; @Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.