[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

Job Description
Position Title:  Receptionist/Immigrant Services Worker
9 c) Q% j6 S4 J" W. \4 Q8 VHours of Work: Part-time (21 hours per week)

) N" g/ A6 @3 g2 a8 _Position Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

9 e+ ]! Y6 Q: ]; i' C) f4 N, j1 rKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
. ]# Q7 c( ]2 K3 ]% p$ Z•        Order and maintain office supplies for the front counter
0 q# f6 @0 [) c•        Perform general clerical functions such as photocopying and faxing documents
8 G" H4 t, t: F* L, G•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
* O0 U6 N# A% @% m4 I•        Keep the reception area tidy and clean
6 b" }2 B' H: O( S3 X# i5 U. x& h•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
0 r. K' k! v6 Y+ W•        Perform general office duties as assigned
4 C: O/ n3 B7 F' H( c" O' `+ }! {•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
9 ~6 o1 b2 o/ l  Z4 x•        Fluent in Mandarin and Cantonese as an asset
# ~: {4 D9 c- X: C" `- b* g•        Good English writing and oral communication skills
6 J( c4 ~5 U& m1 I3 r•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
5 J5 P) L" h4 h" z& R•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
4 [4 j% ?/ }0 t+ M% Q1 z•        Knowledge of immigrant services

9 G7 ^3 R& A# O+ Y# l) T" P9 nQualifications:
•        2-4 years of office and clerical experience
0 w' n8 w  ?' h& k. E- i8 e- {•        Receptionist or customer service experience in a fast paced environment
% S8 [1 |* `1 p% m) Q; {•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

, D8 a/ z% M: F7 |Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.