[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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Job Description
Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)

Position Summary:
* G. U* ]# ~8 m; u4 M+ iWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
, q) s& v. V7 {•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
7 x5 Z. a# H& G: \•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
8 ]5 z% u) E( K* T+ N•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
$ N: S9 c5 G" I" s% u. T6 N•        Keep the reception area tidy and clean
5 Q9 m* C* u6 X: z  M. s•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
& m# h( z$ ?5 G! \6 a& [•        Perform general office duties as assigned
•        Report to ISP Program Manager
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0 l1 G/ ~+ m6 c9 L6 U% I3 C) JKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
& t4 n! [8 P, B: h6 m$ u6 [9 M•        Fluent in Mandarin and Cantonese as an asset
6 L* }( a1 C- w) d0 X  o7 a•        Good English writing and oral communication skills
& c6 _/ r2 H3 v/ b$ i0 t9 a1 z! J' p•        Ability to work with newcomers and general clients
" b4 n' S5 o4 J4 b  D1 m•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
, G: N( r5 E1 F•        Sensitive to the needs of immigrants with multicultural backgrounds
1 y% t- I" q  m; D) l2 o& G# K•        Ability to work effectively in a fast paced office environment
; O- b# w1 t  F3 I6 ~6 D/ ^•        Knowledge of immigrant services
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% M5 u1 _( E1 o; xQualifications:
•        2-4 years of office and clerical experience
# c# N, a9 }: E' {1 I0 D5 l, U•        Receptionist or customer service experience in a fast paced environment
# D) W# M) E  O1 ~•        Demonstrate workplace maturity and professionalism
( O7 n# I. ?7 p5 o% ^. @& {8 K6 y# L•        Ability to work well under minimal supervision

& z; C& f4 j* G5 i, ?- |" R1 qPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

4 i9 a! B" {! S: v0 Z2 ANote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.