[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

Job Description
Position Title:  Receptionist/Immigrant Services Worker
+ r1 a/ n3 W0 l% `Hours of Work: Part-time (21 hours per week)

: z, \. ?6 p' Y; y" |Position Summary:
9 T1 ?/ C3 h; _Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
) @! K6 q+ Q4 ^! G- h) _  \" ?•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
+ G9 a# S& g5 h8 B•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
" L' W, w# J. l8 B! x•        Perform general clerical functions such as photocopying and faxing documents
. P$ r4 ^+ B+ V: \% H7 x2 E, c% i•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
2 j5 c- s2 |3 p' i& \, _•        Maintain and update the information boards with upcoming events
( B1 \1 E: W. k( g: E•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
: B) o) ^6 _( F6 l/ b8 ?; q) y•        Maintain front counter service files
! Z& T9 V7 q7 C/ t•        Perform general office duties as assigned
•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
2 w5 S; y* u* T9 A•        Fluent in Mandarin and Cantonese as an asset
  M/ S/ g: [- \; t: @•        Good English writing and oral communication skills
* I6 J! b/ s1 F- ]•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
" B% e4 r  b* t# Z•        Ability to work effectively in a fast paced office environment
8 n3 L  k# D7 @+ R  X% o5 r•        Knowledge of immigrant services

Qualifications:
•        2-4 years of office and clerical experience
+ Y3 a. H& c: L1 l0 a5 L6 p•        Receptionist or customer service experience in a fast paced environment
3 ^9 ?3 \0 P) d0 G5 U- Z4 }•        Demonstrate workplace maturity and professionalism
* r. \" _9 m, |6 K•        Ability to work well under minimal supervision

Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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5 X$ |) h( m4 H6 p! i* KNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.