[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

) e2 T+ X0 t8 M5 g1 {6 fJob Description
7 D; n, n! x* M$ KPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)
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6 _0 R* L" x9 u* y- GPosition Summary:
% I6 J1 y6 Z! d* X6 t& GWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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' g2 [- a# o0 x# x' BKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
3 ~) s4 \" Q# J# o/ \1 P•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
# C2 B7 g2 A8 N' l•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
" Y3 ?7 Q8 k; U( @1 w" \) L' q•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
& t. ~9 w) i4 u•        Report to ISP Program Manager

$ ~. x/ a- T  u" Z8 `' EKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
( V. B0 z7 H: o+ I) n& Q•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
0 d4 I) ~& _- y•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
' {2 {% L1 J$ I2 e! }' M2 [; w2 [5 p•        Knowledge of immigrant services

  o0 Z. {9 _, v8 vQualifications:
$ B5 G- C9 u! i' P9 f1 C5 }•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
+ @% W& R0 P+ D) k+ x•        Demonstrate workplace maturity and professionalism
+ a! c' O+ N( ^•        Ability to work well under minimal supervision

! ^0 o( _7 L$ G3 N+ p% QPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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1 }  ^( u+ L1 G( ^+ CNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.