Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
' u: F" C* j2 f% mDate Posted: 7-Dec-2012
Email: whg7104@whg.com
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Job Details
) l, _9 y6 T8 p3 O0 nJob Description:
' z) y% S- _3 T) M1 J+ GJob Responsibilities
! _) J1 L; x$ X+ A: ^  {' `•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
- ?" B: `; M3 H1 d( z& Q6 C•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
+ h7 D2 L3 j8 L0 S8 t) H•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
  Q$ z3 ^' D. l. S•        Leading and coaching to provide exceptional guest service.
; H3 O( A/ U6 j) ^! P+ ~/ {•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
3 f4 D% M; F" z5 \7 Q•        Attend Cluster meetings.
- o) Y* p8 G* i# R) S+ R( H•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
3 B& I6 D. F% e5 k/ D4 r•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
$ x: u+ R, S& w* S: Q•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager

Requirements:
/ P& }3 n- y$ F* i/ N•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
% l& _& _' j; _& \2 E• Ability to lead and develop;
) J6 z! G" P( U2 `/ K• Background in the development & execution of business and operating budgets;
+ U+ P5 j0 O* A* [4 J! h• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
5 y8 G9 h% c. @5 \• Ability to work within deadlines;
% B- P7 x8 {' A) K% e• High level of creativity and innovation;
% z" D. i" y6 P$ U• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

/ D, F: J# C' {: c2 x2 Z& g8 oAdditional Details
  E2 n6 ~. V5 uJob Available: Immediately
Bonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
" D0 J1 ?' ?5 q. ]6 NOther: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
6 V0 ^0 l' j- LManagement Position: Yes
3 Y1 r/ t* m+ M' _3 L) J* lEntry Level Position: No
1 n' ~) r1 i8 B1 |9 @; `Industry Categories:Hotel/Resort
% E; b' B1 e% L0 A& g, I, OPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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