Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
0 C( {' _+ C' M$ s) x+ uDate Posted: 7-Dec-2012
( z$ u; D  G% w0 ^/ Z/ C1 REmail: whg7104@whg.com

, g& e8 g* ^5 ]1 v% I% w' _. Y9 }Job Details
Job Description:
& v& [8 H. c0 L/ O. ~6 iJob Responsibilities
! i0 V8 U8 D1 f5 \1 s•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
1 T4 [: }' R# V9 P: ~% P•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
) l$ ~4 |: a6 V% W; ^* ~8 `•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
$ \% @3 a7 A* l8 q3 j  r0 Z+ ?: O•        Weekly scheduling of the front desk staff.
7 z, ]# s+ L0 m- e4 K' d# q1 l6 }0 P3 C•        Manage rates on a daily basis for short and long term.
; m0 H) x( N4 w- i- v•        Perform 3 month and one year evaluations and/or when needed.
& n" Y1 z( B% U4 q1 D•        Leading and coaching to provide exceptional guest service.
" [0 J3 E' D9 T& I) E•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
# I5 U9 L0 r! m( P2 ^•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
0 j! Z' f* R! O% Q* r# Z- u7 q•        Any other tasks assigned by the General Manager

Requirements:
( d' R3 I% h, p& K( m•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
7 E, r+ d6 @, o; K' D3 x/ T/ q• Ability to work within deadlines;
• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
9 n) _. R% G" c1 c- j6 p
Additional Details
Job Available: Immediately
Bonus Plan: Yes
, j8 Z4 N0 u' h/ H: \# \, k: QWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
: a, {+ @+ z6 C7 x$ l  @+ F5 }6 SOther: Meals, Drycleaning, car allowance, medical, dental
- ?% v, V$ b/ @6 `  L1 @9 |Accommodation: No
. p2 K: G% ^; f2 QManagement Position: Yes
) P! Y4 Y$ o* Z# ?Entry Level Position: No
+ K7 O2 ~' Y  TIndustry Categories:Hotel/Resort
+ g  j% J& Q( ]9 e( BPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
0 L7 |( N# N/ b5 [  ~0 @- d