Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
Email: whg7104@whg.com

6 c1 E2 N- N9 F; {8 nJob Details
Job Description:
! e7 x( C; H1 c3 I; E( o/ aJob Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
0 o9 r5 H$ X& |8 O$ L+ O: \1 r9 t•        To maintain or exceed the established standards of operation.
1 k/ ]- |; j6 o•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
# k  ]3 j) d  }2 P0 I•        To communicate effectively with other Departments Heads to levels of business and type of business.
3 j+ w& V( l! B* D% F' S( a•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
/ R+ I1 V' d  L4 U0 Q8 O9 ]•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
8 {2 U) `* a) {•        Weekly scheduling of the front desk staff.
& S% C( w& R. l6 i- j6 h" f•        Manage rates on a daily basis for short and long term.
! n* A" Z9 Q# p( G3 l( J1 Z2 F% x•        Perform 3 month and one year evaluations and/or when needed.
# C' ?* i' p; y$ r0 c•        Leading and coaching to provide exceptional guest service.
2 D$ c6 a! a& s•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
$ I0 M. ~" W# h& e& @" h7 ^3 h" _•        Attend Cluster meetings.
' u& D- F( n  V- t% g/ v5 L4 n•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
' e. O5 U/ W0 W2 D•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
' y, _/ r/ }$ W" N•        Handle any issues dealing with high speed internet in guest rooms or business center
# s9 d. j7 j! o/ Z7 O  u•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager

Requirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
3 f8 V: S# q  ]4 q* ^  ~8 L1 H• Ability to lead and develop;
4 @  C3 a( L7 @& |: G9 z. N• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
! @1 s" K' B" k9 f( E& _• Ability to work within deadlines;
• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
+ ~' L1 z4 }6 _7 K• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

Additional Details
Job Available: Immediately
: L. {) n* {: [$ GBonus Plan: Yes
& ~/ n5 x' Z: n  pWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
& J2 O2 L( @) P% [+ U" h5 L1 uOther: Meals, Drycleaning, car allowance, medical, dental
: p$ f# B9 v" C" E5 MAccommodation: No
! `5 H/ @4 D3 ^7 N& `Management Position: Yes
9 Y( B- K  x, k$ y+ Z& p4 j' PEntry Level Position: No
Industry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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