Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
+ d% @- h# A+ }* D, C; UEmail: whg7104@whg.com
6 q2 B5 G' U) L$ a
Job Details
' z! u8 ^7 v; p& I7 b; r! RJob Description:
Job Responsibilities
# b3 Y- B* p* R- L/ R•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
* J) o8 h' X. r, U•        Oversee hotel security requirements.
& O4 j' ]. _$ ~7 I1 F4 x: h•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
. P; m8 `9 c0 R3 X& z* X4 K•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
2 J( G$ m6 ]0 y•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
$ ?$ X) i2 }: d! J( ]$ s5 L•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
2 F( H, ]$ ?  v- y•        Weekly scheduling of the front desk staff.
4 d! h3 z/ m2 W" c1 Y5 X" V•        Manage rates on a daily basis for short and long term.
! a8 }! O4 x0 K) `" \( S* d•        Perform 3 month and one year evaluations and/or when needed.
5 I+ r3 x( R2 L+ _•        Leading and coaching to provide exceptional guest service.
' x. }0 P0 X! b+ n•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
- ^+ c; C* `1 X1 A9 H•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
/ T" G) R5 j, U# ?•        Handle any issues dealing with high speed internet in guest rooms or business center
  F  X8 `4 V7 Z" V+ L; T1 y0 x•        Maintaining front desk floats, and FOM float
4 |; P9 O0 u" H+ U•        Any other tasks assigned by the General Manager
& R# D4 I2 c. M/ v
Requirements:
8 D. C5 N. D5 a! p, g& v•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
: f& }( n% \) ?; m* X• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
. k4 u) ?2 E  {" I9 w$ P! {8 ^+ e• Background in the development & execution of business and operating budgets;
6 C) {9 P0 E  ?" i8 ]• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
+ v2 U7 Y1 d, B, v/ c2 B1 \: R) C; W• Ability to work within deadlines;
( e) C: C( x; [6 S3 F# ?• High level of creativity and innovation;
% w/ X. U4 B7 f' Q3 a# j9 P1 Q. U• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

Additional Details
Job Available: Immediately
Bonus Plan: Yes
' q  c8 h7 i& H! cWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
# C" G5 B  ?7 y( O! l- U. p6 tAccommodation: No
Management Position: Yes
" [: z7 f( V' t, F! L# A( ?Entry Level Position: No
* p+ L8 S& ~! f; p' j/ QIndustry Categories:Hotel/Resort
. V" R( w- D% VPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services