Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
* x6 s9 k* i1 i- W1 t! U* `Email: whg7104@whg.com
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6 R; v+ f( V6 y) }: \Job Details
Job Description:
' b0 g. [& S" {' PJob Responsibilities
7 Z4 X3 s+ c9 y8 z8 k•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
. z5 V4 h9 q9 x* W•        Oversee hotel security requirements.
+ H1 S6 M! s6 [' ]/ n•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
7 ^- o  p9 h/ U* m& N•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
3 P# t5 k6 T4 E2 n/ I•        Leading and coaching to provide exceptional guest service.
: P" W: M" Q; p* C5 t•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
7 B2 E% T6 D3 U( T•        Handle PMS computer problems in each department
7 _  [% h; |* W6 X5 k- p•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
0 G# w3 ~' y2 Y. u9 u8 h7 w3 Y•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager

/ ~; L$ H3 o: S3 m; FRequirements:
( o" ]2 J3 e% q% c/ O% I) |•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
8 n* t+ w0 O/ R5 B: A• Ability to lead and develop;
: A3 i9 n  B( F0 b  L( c8 i• Background in the development & execution of business and operating budgets;
2 v2 A- a3 x. o• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
0 t( [7 V( y5 Z+ @- L, J0 J3 [• Ability to work within deadlines;
• High level of creativity and innovation;
* N9 I: z$ v1 x' Z7 g# G* T( {• Proven ability to manage multi-tasked assignments;
4 t5 @, @3 W% S1 m' x• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

Additional Details
Job Available: Immediately
# @4 I8 L/ Z" }. }Bonus Plan: Yes
& c4 S; v6 ?  b. z0 D) w9 DWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
8 V0 O" L0 B, U6 i+ qOther: Meals, Drycleaning, car allowance, medical, dental
2 \$ \0 R/ G3 d' TAccommodation: No
Management Position: Yes
3 P7 f. i1 E: r% N; `Entry Level Position: No
. p$ ], ]7 x* u0 }; W  {Industry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services