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我公司最近诚招 technical support,待遇不错,公司网站arcsset.net M5 d6 x3 D( a& E% j
有兴趣的请发英文简历到lucas.liu@arcsset.net,谢谢
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) W6 b+ i: _5 T3 w& k) \5 j. E" iResponsibilities include:1 h& ?8 [) c' w1 D1 M. @0 M1 f
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Working closely with marketing, sales and programmers to facilitate customer system integration.. R3 @' F( O) a7 t' @3 ^
Working in close contact with customers and establishing relationships, providing personalized support and problem solving.
j( n* j) q' S; N* i8 }Technical support and troubleshooting of client software implementations and customer issues or problems.5 v6 |2 X* J* }4 r
Create and maintain tools and training documents to support client system start up as well as follow up trouble shooting.& e# r/ q- H7 e) t
/ j+ [. i t2 g- b' o% m5 eRequirements:
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- Advanced computer and technical knowledge: E" r% d, u8 n+ k: |# F
3 ~6 M5 S9 n& ^1 j+ p( o- Ability to solve complex problems in an efficient way
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- Ability to communicate in an effective and constructive manner with customers or potential customers
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$ a& V0 B* X, L- Previous software support experience is an asset
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- Post-secondary education is an asset7 {# q& [) W+ r7 x( N0 H
* H$ N0 j1 c; M. a' X- Intermediate knowledge of database and web-based software is recommended
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- Some programming knowledge (.NET, C#, Javascript, etc.) is recommended1 V) b8 \% [0 C" q( M& g
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