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我公司最近诚招 technical support,待遇不错,公司网站arcsset.net0 Q( Q* T# n) q% o3 ]* G
有兴趣的请发英文简历到lucas.liu@arcsset.net,谢谢* d0 x& ^8 F) K& l3 \
, t$ X0 @5 R" d, s' q+ U: cResponsibilities include:! @' t1 R% P+ m1 E6 y. ]
1 J+ z& ^/ V% }Working closely with marketing, sales and programmers to facilitate customer system integration.# u( P/ w2 t' X3 O
Working in close contact with customers and establishing relationships, providing personalized support and problem solving.
5 f4 P9 ^% A% [7 cTechnical support and troubleshooting of client software implementations and customer issues or problems.% @/ x# k) r4 |( o* a$ ~
Create and maintain tools and training documents to support client system start up as well as follow up trouble shooting.
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Requirements:
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! t# D6 b# v5 ~" {- Advanced computer and technical knowledge/ T6 U7 C+ {7 Q
7 e6 P' ?' D# ?; V" Q- Ability to solve complex problems in an efficient way
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1 V; r+ l, ], {6 g, M- Ability to communicate in an effective and constructive manner with customers or potential customers
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& w2 `# O9 M; [- Previous software support experience is an asset% K P& w+ h! h: Q
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- Post-secondary education is an asset7 Y$ _9 K# s7 @+ o- e( [
* D" J* O# |+ k0 H! k3 S- Intermediate knowledge of database and web-based software is recommended- f7 K! f+ L! Z0 X- X) j$ H/ K
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- Some programming knowledge (.NET, C#, Javascript, etc.) is recommended5 B/ Y. {3 E: ^- j
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