Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

$ p1 a' u. @. a! A) d; @6 Z- fLocation: Sherwood Park, AB
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$ N: I3 G% i/ l0 T: `0 \4 _Hiring Position: Order Processing & Admin Work Coordinator
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! J" P$ u' Y- y! c, k; rJob Types: Full-time, Permanent
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1 c+ G' u1 }  \8 s0 E* F( ?2 w7 ]Salary: $35,000.00-$42,000.00 per year

Job description

Requirements:
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Carefulness and Accuracy about data checking and data entry.
Attendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
0 o3 h$ h9 {# U# o: `$ Q! V( P: qThinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
: L2 M# }% g  i# T- m% k( N; k6 nStrong Excel skills is required.
0 l' U7 g* w8 S! {Could handle high pressure work and cold calls.
% d& |) _% f9 d- w8 iWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required

Job Duties:
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Order Related – Time Sensitive
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  V9 Y! R0 d& {/ hOrder Acknowledge by email
2 U5 q6 O, P8 dPrint and Review Order Details according to guideline
Check Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
Check order Accuracy in time manner
Charge Credit Card to approve payment
* j/ s% X6 B6 l" \; B. qSend orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
: u0 T+ T: v4 `" YAddressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
$ h) H4 W2 {8 K2 W' rclosely.
. D. O; x: k( R# l* TSubmit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
9 y8 ~6 R3 Z1 e$ v* ICheck Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
+ I7 c5 v" D, aCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
& ^1 I+ v- d. n" A& _Processing B to C orders and update tracking information in time manner.
9 e% T% ~: N$ q- CAdmin work to update forms or file reports on portal.
EDI accounts related work and others as required

: [6 y* {8 y( H7 v0 U( ]Others Related:
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7 _" ^* g% }+ k5 s9 Z/ `* V- dRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
1 W4 e# o) [* m. s3 m$ J( S( ~+ cBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
- }/ f* n  T! P; y0 o. dWork out Sales or Inventory related Reports on Monthly Basis or others as required
% z: @; r! ?2 T- }Work out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
! o9 _" T5 U' ]/ wUpdate system with Shipping information at order level
2 x5 F$ ], O: [; g0 p( y4 G( uAssist Auditing’s request for Order Processing related procedures
6 ]4 H( M3 j, Z2 TCustomer Service and other duties as required.
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. q2 @( f2 I: r% UExpected start date: ASAP
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. H& }5 G1 C# T7 wPlease email your resume to info@hapetoys.com, thanks!