Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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Location: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator
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Job Types: Full-time, Permanent
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) E0 ?! X7 Y7 `1 z2 E) J! iSalary: $35,000.00-$42,000.00 per year

& x9 d! O" e% c# ^- u3 nJob description
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Requirements:
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Carefulness and Accuracy about data checking and data entry.
* {7 f5 E! E3 [& B6 ^8 o' |0 MAttendance is key factor
0 C' \& _! w1 @Must be detail oriented with the ability to multi-task and strong time management skills
( U/ S2 b0 S! z, g1 d+ G" X& AThinking and working logistically, responsibly, independently, accurately and timely.
3 s7 l5 n; @% v9 i# z6 eExcellent written and verbal communication skills.
& X1 P( V/ t; p' U% ]Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
Could handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
1 t: `/ i7 y$ {) P" N0 L( [. Qstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
- h5 |0 q" ~& @% K  `- c7 B: Q) `8 aOvertime may be require during Oct – Dec busy season.
# Z$ _1 s$ J8 V0 @- G  ~Bilingual in Mandarin and English is required
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Job Duties:
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8 |. m0 z4 X2 X2 A% Q7 C/ c: K! D/ ~Order Related – Time Sensitive
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Order Acknowledge by email
Print and Review Order Details according to guideline
% S: i5 `/ z$ Z7 GCheck Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
, H$ x/ |2 X$ M3 j  M5 eCheck order Accuracy in time manner
9 M! R. j, I6 L+ Q; Q0 p" U2 dCharge Credit Card to approve payment
# A$ n9 }2 f' BSend orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
; [9 T# b2 N$ lAddressing and resolving shipment and inventory issues independently
/ {' ~4 d) {7 v1 u" TReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
; f3 V5 f: O$ Q# l# @" m7 pclosely.
Submit ASN and invoice on Customer Portal in Time Manner.
' s3 P. w0 R' r. KSubmit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
$ M% @" ~! E# `- p5 hCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
8 A# R1 @  P7 _% q8 @product in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
+ ~( j) f+ b6 X; bEDI accounts related work and others as required
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Others Related:

Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
" ~. C8 y+ E+ g( `Data Analysis on Weekly Sales Through Report for 2-5 key accounts
! q  K& R) a8 R6 X& m, A% vUpdate system with Shipping information at order level
0 @0 p6 F5 @0 L% X$ i- H& b/ g7 VAssist Auditing’s request for Order Processing related procedures
! q: P  T) D# J  M, {Customer Service and other duties as required.

0 \& v7 I  Y, h4 |3 A7 PExpected start date: ASAP
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Please email your resume to info@hapetoys.com, thanks!