Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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Location: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator

Job Types: Full-time, Permanent

Salary: $35,000.00-$42,000.00 per year

Job description

Requirements:
! J  a0 V4 n9 ]* @' |3 R
$ V& R1 f9 r: v, d' L+ M$ w0 J; t! XCarefulness and Accuracy about data checking and data entry.
Attendance is key factor
0 ?% a* d, P1 G% x# HMust be detail oriented with the ability to multi-task and strong time management skills
. r8 v/ a8 s- B( x. _Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
6 G$ m6 Z2 I. S% a  bTeamwork request - Works well with others and independently. Work needs to be done in time
1 M: `2 i# a; T# r/ Smanner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
0 k2 p+ a3 y0 @8 q0 r( n* k5 yCould handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
" x# O# p7 M9 N4 \9 l7 O0 T2 Jstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
; I3 b1 Q. X6 ~% W( h2 E6 w- T4 RBilingual in Mandarin and English is required

; c* D* n* F7 P9 f1 yJob Duties:
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! K' D7 z% A7 Q: [2 G. D% W6 rOrder Related – Time Sensitive
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5 {9 M1 L* x' |5 J) J( gOrder Acknowledge by email
Print and Review Order Details according to guideline
Check Customer Credit limit according to guideline
$ K8 X# d3 e) O# j+ {3 \Order/Data entry Accuracy in time manner
Check order Accuracy in time manner
+ I5 ~& p, V: Z- {$ _Charge Credit Card to approve payment
9 k& W' N$ b; bSend orders to warehouse to process
* y9 g3 ~( n9 V! j' X4 K5 |/ g- j8 OCommunicate with warehouse if there is any special request or Inventory Shortage
2 ^4 t1 d# f2 r/ \' B1 mFollow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
Submit ASN and invoice on Customer Portal in Time Manner.
; e* X: x* _0 H: ?8 M) z, V/ XSubmit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
5 K$ D2 p' X0 Aproduct in transit and missed deliveries with account representative
6 [7 g% }) k$ j' c+ V' JSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
6 q  A* `2 C0 F: WAdmin work to update forms or file reports on portal.
9 Y$ N# i$ Z" {( {7 f- |' lEDI accounts related work and others as required

Others Related:

( B. M1 ~4 T# A3 ~# {  c# bRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
4 j6 Z# ~5 V- kBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.

Expected start date: ASAP

Please email your resume to info@hapetoys.com, thanks!