Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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+ S9 d, S" `( e* W, q& B7 g# }Location: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator
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% y* z; I7 `; ]+ z* L3 OJob Types: Full-time, Permanent
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Salary: $35,000.00-$42,000.00 per year

Job description
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Requirements:
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Carefulness and Accuracy about data checking and data entry.
Attendance is key factor
: }) x% G9 b" ]Must be detail oriented with the ability to multi-task and strong time management skills
& c2 y' n% p" u" PThinking and working logistically, responsibly, independently, accurately and timely.
( v# y3 r! M- p, |  r: R# ?& ~) }Excellent written and verbal communication skills.
# \9 A+ b# r2 N- V  `* g& ~. }( TTeamwork request - Works well with others and independently. Work needs to be done in time
+ X& n, O$ w* pmanner.
, S" t9 |0 i! s. ~0 QIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
, Z- z+ d7 t* W8 G0 O- [- _7 x+ yStrong Excel skills is required.
, j3 W' v8 [  o' MCould handle high pressure work and cold calls.
) R7 y5 T# L. Z- SWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
3 p* F" m& L0 A3 X# q7 K- YOvertime may be require during Oct – Dec busy season.
! p/ S/ b! b8 H  m1 ]# {# TBilingual in Mandarin and English is required

) Y1 n1 N8 ^: i) P0 F) oJob Duties:
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9 {; a$ x7 a4 Q1 vOrder Related – Time Sensitive

Order Acknowledge by email
; A3 v9 ]- h% L" E; }! _. i/ K. b" ePrint and Review Order Details according to guideline
Check Customer Credit limit according to guideline
) S9 D7 D: j$ P8 k) J( XOrder/Data entry Accuracy in time manner
' ?& z1 G* u/ T% p# j; ECheck order Accuracy in time manner
Charge Credit Card to approve payment
Send orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
( ]9 Z5 q! q! Z0 }3 D0 iFollow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
6 W& y6 ^/ E7 Y" d; I* fclosely.
, O, J0 J& N% hSubmit ASN and invoice on Customer Portal in Time Manner.
8 K3 _2 T' D7 m; w' |Submit weekly inventory update on assigned Portal
+ ]' Z; Q* z. V+ O- ^7 T. mCheck Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
) v6 B5 v! e( `Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
! b+ K& {; x6 K2 u6 V! [6 J2 Wproduct in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
5 S' x+ D5 A3 Y$ D/ H, f; fProcessing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
EDI accounts related work and others as required
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2 L9 Z: L1 X7 J& F# E& YOthers Related:
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3 E( m$ A/ U$ U. cRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
3 k$ x, z7 ~1 m% {$ \Work out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
0 q% E$ O! u6 M# M/ Z1 B! uAssist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.

Expected start date: ASAP

Please email your resume to info@hapetoys.com, thanks!