Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

+ |& L* {. t! E+ M* ]! {$ H% ELocation: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator
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Job Types: Full-time, Permanent

Salary: $35,000.00-$42,000.00 per year
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# y' E, n' S0 e" Z3 ~5 Y" s- eJob description
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Requirements:

Carefulness and Accuracy about data checking and data entry.
Attendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
: ]5 Z+ A) p) bExcellent written and verbal communication skills.
% F. ]* s! T" u  d! t. BTeamwork request - Works well with others and independently. Work needs to be done in time
1 f2 r& X, ]- n  mmanner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
5 v# ^: K; s/ oCould handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
/ q7 z! o7 n' R7 m2 H1 w6 O& Pstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
) P8 A+ H0 Y- |% c7 ?/ J* aOvertime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required

- a1 \+ q' u! o' ?% yJob Duties:
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" W$ s; H$ \, O" Q, ?Order Related – Time Sensitive

Order Acknowledge by email
Print and Review Order Details according to guideline
7 a$ K( u/ Y# v; w6 L4 ?Check Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
Check order Accuracy in time manner
; i) T+ G9 W: ?* K* P  w# ACharge Credit Card to approve payment
Send orders to warehouse to process
) X( b5 n9 B% r( O( L( X1 k: yCommunicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
! K( x6 u6 l' I! \Ensuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
Submit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
6 F5 Y3 o: l+ L2 v0 t  c7 TCheck Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
& L- S( E" K7 {8 o8 f; C7 {  r0 Z7 {Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
  H' m  ?/ C9 s" t0 o, q6 WSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
/ ?* q: {1 Y2 PProcessing B to C orders and update tracking information in time manner.
$ g  A& \! U& y  e+ `: r0 sAdmin work to update forms or file reports on portal.
- t6 Y* P8 l2 q9 Q) PEDI accounts related work and others as required

Others Related:

Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
% i! h. v5 h8 w1 I1 bWork out Sales or Inventory related Reports on Monthly Basis or others as required
) W; a% R5 [/ _$ IWork out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
' n& r' L- p0 m0 L* [" y7 h& rAssist Auditing’s request for Order Processing related procedures
1 J( ?( _. k4 S0 @Customer Service and other duties as required.
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9 F$ P; ]6 A4 n! h. GExpected start date: ASAP
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Please email your resume to info@hapetoys.com, thanks!