Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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) K5 B% L1 {( n- g3 t4 DLocation: Sherwood Park, AB

7 i0 e2 T6 |3 t6 c! v* XHiring Position: Order Processing & Admin Work Coordinator
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+ r5 \1 A. I* z# Y& V- U/ qJob Types: Full-time, Permanent

' K- p$ |6 c. Q' H- M( dSalary: $35,000.00-$42,000.00 per year
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; }/ {! Y7 s( G* D# ]: `% UJob description
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5 I8 |' L( ^. |' B- ~Requirements:
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Carefulness and Accuracy about data checking and data entry.
Attendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
' v  r9 y* p% J8 e+ t; @. u( aThinking and working logistically, responsibly, independently, accurately and timely.
: {. m, j/ ?) V6 z7 e" d7 EExcellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
1 M: x. u) e9 x/ _/ jmanner.
' F( Z; B( J1 q. yIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
% z7 G1 z8 V; g3 m, O. dStrong Excel skills is required.
) m' X# R# N/ gCould handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
3 B; \# C: F$ `( Y2 r8 o! cstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
* r" f* f# o4 D' e1 e  Z: CBilingual in Mandarin and English is required
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# j# A. c# d8 {Job Duties:
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Order Related – Time Sensitive

7 o4 i9 z5 ]0 T/ J, B# W1 mOrder Acknowledge by email
Print and Review Order Details according to guideline
Check Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
' Z7 F) p/ T, Q+ D8 uCheck order Accuracy in time manner
& N3 o+ q& A2 ]+ {. g6 q. ^/ ^Charge Credit Card to approve payment
Send orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
1 N6 _1 |' G- wFollow up and report about order status
7 E/ p9 \: U% w; |0 }9 J: U: S2 B4 [Ensuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
/ x9 N9 r+ k( @9 H; ^3 I: y0 Gclosely.
8 a2 `. H6 _$ C  z1 g( l3 xSubmit ASN and invoice on Customer Portal in Time Manner.
+ B8 Y' d4 L) P5 Z) W, S* D/ [Submit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
9 J$ ?& R/ X6 lCommunicate with warehouse for shipment shortage
! t2 C* t! C$ `* d) ^7 TCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
0 ?% R' a- u$ x7 x, @product in transit and missed deliveries with account representative
$ }7 u  r( t% }1 tSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
3 @9 v7 E1 c  }! _Processing B to C orders and update tracking information in time manner.
0 k$ j3 c8 r2 }  w2 O9 ZAdmin work to update forms or file reports on portal.
7 n) B0 m- z5 Q% C- E9 ~6 kEDI accounts related work and others as required
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3 i$ n6 O! A1 l( s( v. X3 t( pOthers Related:

' F" u/ |7 j, @0 j0 y5 {Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
1 p; d* \% W3 Z: FBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
+ `! T. k. t9 P' C, R. x) @( QCustomer Service and other duties as required.

2 S- n3 c" n9 h* x/ K/ h) Z+ ~* JExpected start date: ASAP
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4 \1 B4 L" f9 `. W' RPlease email your resume to info@hapetoys.com, thanks!