Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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( Y+ C2 p3 x. ]# MLocation: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator

Job Types: Full-time, Permanent
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3 c3 E2 d0 y. O! _& ?$ }' h8 g  ySalary: $35,000.00-$42,000.00 per year
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) p  ]# J3 o& [4 n% g9 pJob description

9 p  V1 s6 Z( `3 X' QRequirements:

Carefulness and Accuracy about data checking and data entry.
Attendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
" [$ S) {* s7 \  J6 KThinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
% c: t# p) x! oTeamwork request - Works well with others and independently. Work needs to be done in time
" v1 t1 a' ]: u; x8 }$ wmanner.
. m% w: \6 W9 x0 DIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
Could handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
" L6 @, b& s) p; M! _, v% E# c3 rOvertime may be require during Oct – Dec busy season.
  ]$ w/ X4 E% F. y) \/ NBilingual in Mandarin and English is required
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Job Duties:
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* Y* L3 s: _! {7 K& W6 u8 BOrder Related – Time Sensitive

5 |( t" s9 J& |$ K" c# s2 a) MOrder Acknowledge by email
/ k6 q+ G- W$ P( e9 z  E! PPrint and Review Order Details according to guideline
% n) x, S) T8 i" @3 BCheck Customer Credit limit according to guideline
5 P  j8 v! H3 V8 z5 UOrder/Data entry Accuracy in time manner
Check order Accuracy in time manner
& h# d8 w6 A% }6 ^. C3 ]Charge Credit Card to approve payment
Send orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
  I# |4 e: G% D! j" e1 c7 G/ H; JFollow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
7 W3 I, l) I0 Z0 R- H: [Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
) q. @$ S5 D! A  I& N( cclosely.
Submit ASN and invoice on Customer Portal in Time Manner.
& J2 V5 C  }3 ISubmit weekly inventory update on assigned Portal
8 n2 Q8 d5 z5 }Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
, B# p: J- H0 j- F" O- v7 YCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
9 ?/ t- \; \9 tproduct in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
9 O# z; ]& _4 D+ DEDI accounts related work and others as required
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Others Related:
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0 ]# o) H# @3 `% k8 U6 F6 yRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
+ w6 Q# Z& l% mWork out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
+ h0 S% V/ U/ G5 V( rUpdate system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.

Expected start date: ASAP
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, m3 T  N& _& w) M' q& q3 Q8 fPlease email your resume to info@hapetoys.com, thanks!