Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

Location: Sherwood Park, AB

% O7 K) W; Y! P) p: B- S8 z, e* {2 P3 GHiring Position: Order Processing & Admin Work Coordinator

Job Types: Full-time, Permanent
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5 N3 @" L3 L' g- }% k4 @Salary: $35,000.00-$42,000.00 per year
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Job description

Requirements:

Carefulness and Accuracy about data checking and data entry.
' J! _0 A) B/ o$ pAttendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
$ B$ @9 w. K# K7 M% emanner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
: r% b7 m& U9 V" B. ?* GStrong Excel skills is required.
6 b; G0 S6 P/ _5 U6 U8 N! ICould handle high pressure work and cold calls.
0 g1 b$ O) z9 M; eWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
& X- \: S$ H+ D& s2 `# nOvertime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required
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  ^4 V: G( }' F) hJob Duties:
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Order Related – Time Sensitive
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2 {% n+ H& M3 O. S( s9 w+ Z4 EOrder Acknowledge by email
1 u0 Z; l: l; e3 Z/ l9 PPrint and Review Order Details according to guideline
% ?6 M! X& v7 N! w& ^# C& ~- OCheck Customer Credit limit according to guideline
$ j5 ^1 F( w' l( [Order/Data entry Accuracy in time manner
! _/ T5 ?% [2 u5 D5 M/ [6 o7 P5 G% TCheck order Accuracy in time manner
Charge Credit Card to approve payment
Send orders to warehouse to process
- C8 u3 K$ q8 sCommunicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
6 A4 G+ ]  c- @3 }6 L# Q0 ]* KEnsuring the safe and timely pick-up and delivery of shipments.
& w; [* o" U# a6 B& IAddressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
Submit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
  {* H% v, x" G% o' W; wCheck Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
1 x" w8 \8 u% V# {: a( Dproduct in transit and missed deliveries with account representative
5 f1 s/ @! y/ q# jSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
9 [& B; k8 y- BProcessing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
! r6 x0 i4 [2 d* TEDI accounts related work and others as required

Others Related:

+ G- s$ `0 }+ c9 G0 W0 _Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
/ j! N  P: `9 F. ]( t5 [2 EBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
! r- B* N( M. Y2 b3 VWork out Sales or Inventory related Reports on Monthly Basis or others as required
4 U3 F( D& r5 `7 xWork out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
8 `0 e$ f3 E# ~( WUpdate system with Shipping information at order level
1 F' h) P( Q' P1 p# T( gAssist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.

Expected start date: ASAP
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Please email your resume to info@hapetoys.com, thanks!